Ingenico iCT250 Merchant Manual page 41

"N" E r r o r c o d e s
Not Completed
Not Completed
Obtain Card
Not Completed Remove Card
Number Not In The
Range 1 – 9
Number Not In The Range 1 —
65535
Not In
Training Mode
"P " E r r o r c o d e s
Parameter
Init & Download
Cancelled
Passwords Do
Not Match
Processing...
Processing Error OK to Re-select
Processing Error Re-select
Application
Processing Error!
Transaction Not Completed
"R" E r r o r c o d e s
Receipt Not Printed! Imprint Card
and Complete Sales Draft
Manually
Reset Date And Time From Main
Menu
"S" E r r o r c o d e s
System Error
Contact Help Desk
E x pla n at io n
The attempted transaction or function
did not complete successfully.
The terminal cancelled the
transaction. The attempted
transaction or function did not
complete successfully.
Transaction was not completed.
The input # does not fall in the range of
print lines allowed for the receipt banner.
The entered host 2 port number is not
in a valid range.
You have tried to exit Training Mode
when you weren't already in it.
E x pla n at io n
The download was cancelled.
The password confirmation does not
match the original password entered.
The terminal needs to carry out some
processing in the background before
the next prompt can be displayed.
The terminal/PINpad has timed out.
The selected application cannot
proceed due to an unsupported
application.
The terminal encountered an error
when trying to process a chip
transaction.
E x pla n at io n
The transaction was approved
however the terminal is unable to
print a receipt.
The terminal requires the date to be
synchronized with the host date and
time.
E x pla n at io n
The terminal has encountered a
system error.
- 35 -
TD iCT250 Merchant Guide
Troubleshooting
Ac t io n r e q uir e d
Re-attempt the transaction or
function.
Request a different card.
Remove the card.
Enter a valid number.
Enter a valid port number.
N/A
Ac t io n r e q uir e d
Restart the download.
Re-enter the password confirmation.
Wait until the terminal finishes
processing.
Press Cancel or press OK to go back to
Application Selection.
Please contact the TD Merchant
Solutions Help Desk.
Remove card and press Cancel. Try
the action again. If the problem
persists ask for another form of
payment.
If the problem occurs on multiple chip
cards, please contact the TD Merchant
Solutions Help Desk.
Ac t io n r e q uir e d
Manually imprint the card, record the
authorization code and have the
cardholder sign the receipt.
Perform the Date / Time
function on the terminal.
Ac t io n r e q uir e d
Please call the TD Merchant Solutions
Help Desk immediately to have your
terminal replaced.
6
Sync