Table of Contents
Advertisement
7. Troubleshooting
Q: The terminal cannot be started.
A: The device may be in a low energy status or an application running on the device may be
in a defective state. Please ensure that the device is powered, and then reset the device. If
this still fails, please contact our customer service department for help.
Q: Transaction Processing Failure
A: Following reasons are likely to cause transaction failure: damaged magnetic card or
smartcard SAM card, damaged card reader, improper operation of card swiping, damaged or
unconnected, unconnected phone line, etc.
Try to use more than one magnetic card to test the transaction, to confirm the failure
is not caused by magnetic card.
Make sure card swiping is operated correctly.
Manually process the transaction instead of card reader. If manual transaction works,
the failure may be caused by magnetic card reader.
AXIUM EX6000
11/17
Chlorinated Polyethylene (CPE)
Risk of explosion if the battery is incorrectly replaced or is placed in
a fire
Dispose of batteries at a hazardous waste collection site or recycling
facility
Direct Current
25
Copyright© 2022Ingenico–
Banks and Acquirers International Holding SAS
All rights reserved
Advertisement
Table of Contents
