Return; Receipts; Reprinting Receipts - Ingenico iCT250 Merchant Manual

by Account # (credit cards only)
T his recalls any transaction for the entered card account number in the open batch.
a) S wipe the credit card or enter the card account
b) Scroll to the transaction
by Invoice #
T his recalls the transaction for the entered invoice number.
a) E nter the invoice number that you want to recall and press OK. Go to step 3.
by Trace #
T his only recalls the transaction connected to the trace number in the open batch.
a) E nter the
3. V erify that the it is the correct transaction information on the screen and do one of the following:
a) Press Void
b) Press Back to select a different transaction.
c) Press Cancel

Return

You can only perform a return on a transaction that has already been submitted for reimbursement.
Debit returns are disabled by default. If you wish to activate debit returns on your terminal please call the TD Merchant Solutions
Help Desk at 1-800-363-1163.
1.
P ress OK  Return.
2.
Enter the dollar
3. Customer confirms the dollar amount and presses Yes or No.
4.
P erform one of the following: Insert
Insert card
a) Verify the card info with what is on the screen and press OK.
b) T he customer may be required to enter their PIN. Go to step 3.
Swipe card
a) Verify the card info with what is on the screen and press OK. Go to step 3.
Manually enter card
a) E nter the account
b) E nter the expiry
c) Indicate if the return is for a phone / mail sale: Yes or No. Go to step 3.
Insert / swipe card
a) T he customer selects the account to use: CHQ or SAV.
b) The customer enters their PIN and presses OK. Go to step 3.
5.
T he screen shows that authorization number, the transaction total and the receipts print.

Receipts

Each transaction has a different receipt and most of the information is purely for record keeping. There is important
information that you need to be aware of to ensure that your transactions have completed correctly.

Reprinting receipts

1. Press / Admin key  Reprint Menu and select a reprint option.
. , # *
and press Select. Go to step 3.
trace number that you want to recall and press OK. Go to step 3.
to cancel the transaction and print the voided receipts.
to exit the screen.
amount and press OK.
Swipe or Manual
,
number and press OK.
date and press OK. This is four digits in length.
number and press OK.
entry the card in question.
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