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Ingenico iCT220 Quick Start Manual
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Ingenico iCT220 Quick Start Manual

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Ingenico iCT220 & iCT250 Retail Quick Start Guide
Wind River Financial

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Summary of Contents for Ingenico iCT220

  • Page 1 Ingenico iCT220 & iCT250 Retail Quick Start Guide Wind River Financial...

  • Page 2: Table Of Contents

    Ingenico iCT220C & iCT250 Quick Start Guide Retail app INGEMV3 Terminal Setup – 2 Sale – 5 Reversal vs Return - 10 Reversal – 10 Return – 12 Reprint – 16 Settlement – 18 Reports – 19 Settlement report settings – 21...
  • Page 3 Setting Up Your Terminal Your terminal needs power and either a phone line or an internet connection. Both the power and the communication cables plug into the “magic box” at the end of the terminal’s cord. Communications Cord If you are using a phone line, locate the phone If you are using an internet connection, plug line port on the magic box.
  • Page 4 Power Cord Next, assemble the two parts of the power Plug the other end of the power cord into a wall cord. The small round connector on one end of socket. Make sure to use a socket that is not the cord plugs into the terminal’s magic box operated by a light switch—the terminal needs using a port marked with a small lightning bolt...
  • Page 5 Paper Roll To load paper into the terminal, open the If there are any test receipts inside the printer, printer by pulling up on the plastic tab near the remove them. Pull up a small amount of paper top of the machine. from the roll as shown and close the printer.

  • Page 6: Sale

    Using the Terminal The red key on your terminal is Cancel, the yellow key is Backspace, and the green key is Enter. When the terminal is on the main screen (showing your business name) you can also use the green key to open the main menu.
  • Page 7 Type in the sale amount and press Enter. The terminal will alternate between showing the sale amount and “Swipe/Insert/Tap/Key.” It is ready to accept a card.
  • Page 8 If you have a chip card, insert it into the chip If you have a non-chip card, swipe it through reader. If you accidentally swipe a chip card, the the card reader. Follow the prompts to terminal will show a message reminding you to complete the sale.
  • Page 9 If the customer is paying with a contactless NFC If you are accepting a card over the phone or card or a smart phone, direct them to hold their the terminal is having trouble reading the card card or phone close to the terminal screen for normally, you can key in the 16 digit card about one second.
  • Page 10 When you key in a card number, the terminal will prompt you for additional information. Depending on your choices, it will ask for some or all of the following:  Card expiration date: 4-digit date on card  Card present: Whether the card is there with you or you are accepting it over the phone ...

  • Page 11: Reversal

    Returns and Reversals When you need to refund the full amount of a transaction on the same day that the sale took place, you should use a reversal. A reversal is like undoing a sale. Reversals will only work on transactions that have not settled yet.
  • Page 12 Verify that the details on the screen match the Finally, press the F1 key to confirm the reversal. transaction that you want to reverse. If they do, The transaction will process and a receipt will Press the F4 key to select the current print.

  • Page 13: Return

    Running a Return To start a return, press the 2 key. Always choose 1-Credit, regardless of whether you are processing a return to a debit card or a credit card.
  • Page 14 Enter the amount you would like to refund and The terminal will alternate between showing press enter. the return amount and “Swipe/Insert/Tap/Key.” It is ready to accept a card.
  • Page 15 If you are returning funds to a chip card, insert If you are returning funds to a non-chip card, it into the chip reader. If you accidentally swipe swipe it through the card reader. Follow the a chip card, the terminal will show a message prompts to complete the refund.
  • Page 16 If you are returning funds to a card over the phone or the terminal is having trouble reading the card normally, you can key in the 16 digit card number and press Enter. When you key in a card number, the terminal will prompt you for additional information.

  • Page 17: Reprint

    Reprinting a receipt To reprint a receipt, make sure you are on the Choose option 3-Reprint. main screen (showing your business name) and press the 8 key.
  • Page 18 You can quickly reprint the last receipt by In the search menu, you can choose to look choosing 1-Last Receipt. You can also print a through all the transactions in the terminal, or receipt from a recent transaction by choosing you can search by reference #, invoice #, etc.

  • Page 19: Settlement

    Manual Batch Settlement Unless you requested otherwise, your terminal The terminal will ask for confirmation before will batch automatically each night, so batching displaying batch amounts. Press the F1 key to manually is normally unnecessary. If you need confirm and show batch amounts. Press F1 to batch manually for any reason, make sure again to submit the batch.

  • Page 20: Reports

    Printing Reports Choose 0-Reports Menu. To print a report, make sure you are on the main screen and press the # key.
  • Page 21 From here, you can choose to print a Detail Once you have selected a report, you can print report with information on each transaction by the report with option 1-Print, or show it on the choosing 1-Detail, or a Summary report with screen with option 2-Display.
  • Page 22 Changing the Settlement Report By default, the terminal is set to print a Choose 3-Setup Menu. summary report when the batch settles. This report gives totals, but not details on each transaction. If you want the terminal to print a detailed report when it batches, make sure you are on the main screen and press the # key.
  • Page 23 Enter the admin password, which is 123456A Choose 5-Trans Options (To type the “A” press the 2 key and then press the F key).
  • Page 24 Choose 4-Settlement Choose 1-SettleRpt...
  • Page 25 Choose 3-Detail. The terminal will go back to Press the Red key 4 times to return to the main the previous menu. screen. Your terminal will now print a detail report when it settles a batch.
  • Page 26 Troubleshooting Contact the 24/7 terminal helpdesk at 800-552-8227 When you call the helpdesk, have your V number ready. Your terminal’s V number is on a sticker on the left side of the machine. You can contact the Wind River Financial office directly during normal business hours at 800-704-7253. Common Messages and Errors Common terminal messages and their resolutions are listed below.
  • Page 27 Remote Downloads Your terminal will attempt to download automatic updates from time to time. Update attempts happen late at night after the terminal has already submitted the batch. If an update fails for any reason, the terminal will print out a message that includes the text “Remote Download Failed.” When a download fails, the terminal will still work normally, but you may want to contact the help desk to figure out why the download failed and try it again.

This manual is also suitable for:

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