Taking Card Payments; Chip Card Reader; Chip And Pin Sale Transaction - Ingenico NetPay Move 3500 User Manual

09. Taking card payments

09.01. Chip card reader

Customer cards must be inserted as shown, with the chip upwards.
Push the card fully into the slot below the keypad and follow the
instructions on screen.
If you see a "BAD READ" message, check the card orientation and
try again. After three bad reads the terminal will prompt you to
swipe the card.
WARNING
Do not remove the card until instructed to do so by the terminal.

09.02. Chip and PIN sale transaction

From the idle screen, enter the sale amount for the
transaction and press
£12.34 as 1234.
The customer must insert their card and enter their
PIN code.
WARNING
Never ask the customer to divulge their
cards PIN code.
After the customer has entered their PIN and
pressed key they will be prompted to return the
terminal to you.
The terminal will now connect to the acquirer for authorisation, if the transaction
is authorised then an "AUTH CODE" will be shown.
The terminal will print two receipts. The merchant copy will be printed first,
then once you press the
If prompted press
Visit our website at
intelligent
payments
For technical support call:
key. For example enter
key, the customer copy will be printed.
to reprint either receipt if required.
www.netpay.co.uk
0333 311 0200 (Option 3)
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