Program Fails To Install - RSscan footscan User Manual

4.7 Program fails to install

®
The footscan 9 software installer requires that certain Windows updates are present
on your system. In most cases the required updates will be automatically selected by
Windows before the installation continues. However, some Windows configurations ®
might have trouble with detecting whether the correct updates are installed.
When your Windows operating system fails to detect whether the correct updates are
installed you can perform the following actions:
Check for updates
Force-install all missing
updates
Contact support
RS-PRD-00562-016
®
In the Windows Update section of the Windows control
panel you can force a re-check for updates. You are
adviced to install all updates that are listed as required by
®
Windows .
In case Windows doesn't detect any missing updates on
its own, you can use a tool called 'WSUS Offline Update'
to download and force-install the updates onto Windows .
Note that this may require some level of computer
knowledge.
While the root cause of the problem is related to an
internal failure of the Windows update system, we do
offer additional support to help you in getting your
®
Windows system up to date. You can contact support at
support@rsscan.com.
®
®
®
®
®
®
®
55