How To Use This Chapter; Problems While Operating The Terminal - Intermec Trakker Antares 243X User Manual

Chapter 4— Troubleshooting and Maintaining the Terminal
Problems and Solutions

Problems While Operating the Terminal

Problems While Operating the Terminal
Problem
You cannot scan bar code labels.
The terminal is booting and you see a
message that POST failed.
You press f or ' to turn on the
terminal and the screen is blank and
nothing happens.
You are scanning bar code labels, and the
terminal appears to be operating slowly.
You are sending and receiving
information through the network, and
the terminal appears to be operating
slowly.
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If you have any problems using the 243X, use this chapter to find a
possible solution.
You can also use the error numbers and messages table and the terminal
diagnostics to help analyze and solve problems. For help, see Chapter 4,
"Running Diagnostics," in the Trakker Antares 2400 Family System
Manual (P/N 071389).
If you have problems with the TE 2000 terminal emulation applications,
see the appropriate TE 2000 guide.
If you send the terminal in for service, it is your responsibility to save the
terminal data and configuration. Intermec is only responsible for ensuring
that the keypad and other hardware features match the original
configuration when repairing or replacing your terminal.
If you are operating the terminal and have trouble, check these possible
problems and solutions.
Possible Solution
See "Problems Scanning Bar Code Labels" on page 76.
The screen displays the system that failed POST. Report the error
message to your supervisor.
Press e to exit the error message. The Boot Menu appears. Press 1
to boot the terminal. Your application appears on the screen. If the
terminal still will not boot, contact your local Intermec service
representative for help.
The battery pack may not be installed correctly. For help, see "Installing
the Battery Pack" on page 10.
The battery pack may be discharged. Replace the battery pack with a
spare charged battery pack, or charge the battery pack and try again.
The terminal may be configured for the 5x6, 5x8, 6x8, or 12x16 font
type. These font type values may cause the 243X to scroll, and therefore
operate, more slowly when it displays bar code values on the screen.
Change the font type to a value other than 5x6, 5x8, 6x8, or 12x16. For
help, see "Display Font Type" or "Display Spacing" in Chapter 6 of the
2400 Family system manual. If the terminal continues to operate slowly,
contact your local Intermec service representative for help.
The terminal may be configured for the 5x6, 6x8, or 12x16 font type.
These font type values may cause the 243X to scroll, and therefore
operate, more slowly when it displays information on the screen. Change
the font type to a value other than 5x6, 6x8, or 12x16. For help, see
"Display Font Type" or "Display Spacing" in Chapter 6 of the 2400
Family system manual. If the terminal continues to operate slowly,
contact your local Intermec service representative for help.
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Trakker Antares 243X Handheld Terminal User's Manual