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Intermec CK31G User Manual

Intermec ck31g: user guide
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  • Page 1 User's Manual CK31G Handheld Computer...
  • Page 2 Intermec. Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation. © 2004 by Intermec Technologies Corporation. All rights reserved.

  • Page 3: Table Of Contents

    Related Documents ...ix Patent Information...x Other Copyright Information...x Using the CK31G Handheld Computer Introducing the CK31G Handheld Computer... 2 Using the Battery... 3 Charging and Installing the Battery ... 4 Maximizing Battery Life ... 5 Checking the Battery Status... 6 Using the Keypad ...
  • Page 4 Contents Configuring the CK31G How to Configure the CK31G Parameters ... 26 Configuring the CK31G With the Setup Assistant ... 27 Configuring the CK31G Locally With Intermec Settings ... 28 Configuring the CK31G Remotely With Intermec Settings... 32 Configuring the CK31G for Your Network ... 32 Configuring Serial Communications ...
  • Page 5 Running Diagnostics Using Diagnostics on the CK31G... 72 Understanding the Diagnostics Screens... 72 802.11 Information... 73 Authentication Information... 73 Battery Information... 74 Boot Code Version... 75 Button Link Reader Test ... 75 Configuration Table... 76 CPU Registers ... 77 Display Test ... 78 Installed Fonts...
  • Page 6 Contents Appendix ... 97 Physical and Environmental Specifications... 98 Accessories for the CK31G ... 100 Typing Characters Not Printed on the Keypad ... 101 Default Configuration ... 102 Index ... 107 CK31G Handheld Computer User’s Manual...

  • Page 7: Before You Begin

    Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.

  • Page 8: Safety Icons

    Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec web site at & Support > Service & Support. The Intermec Global Sales & Service page appears. From the Service & Support menu, move your pointer over Support, and then click Warranty.

  • Page 9: Who Should Read This Document

    Who Should Read This Document? The CK31G Handheld Computer User’s Manual provides you with information about the features of the CK31G and how to install, operate, maintain, and troubleshoot the CK31G. Before you install and configure the CK31G, you should be familiar with your network and general networking terms, such as IP address.

  • Page 10: Patent Information

    The owner of Regex++ has granted use of the software to anyone provided such use is accompanied by the following copyright and permission notice: Regex++, Index. (Version 3.31, 16th Dec 2001) Copyright © 1998-2001 Dr John Maddock CK31G Handheld Computer User’s Manual...
  • Page 11 Dr John Maddock makes no representations about the suitability of this software for any purpose. It is provided “as is” without express or implied warranty. CK31G Handheld Computer User’s Manual...
  • Page 12 Before You Begin CK31G Handheld Computer User’s Manual...

  • Page 13: Using The Ck31G Handheld Computer

    Use this chapter to familiarize yourself with the CK31G Handheld Computer. In this chapter you will find these sections: • Introducing the CK31G Handheld Computer • Using the Battery • Using the Keypad • Using the Touch Screen • Understanding the Status Lights •...

  • Page 14: Introducing The Ck31G Handheld Computer

    Chapter 1 — Using the CK31G Handheld Computer Introducing the CK31G Handheld Computer The Intermec CK31G is an ergonomically designed handheld computer built on the Microsoft operating system. It is a lightweight, easy-to-use, reliable computer that runs client/server applications and browser-based applications.

  • Page 15: Using The Battery

    10 minutes. If the battery light blinks or turns on solid, you cannot restore factory defaults or perform a warm or cold boot on your CK31G by using the I key. You must replace the battery with a fully charged battery before you can restore factory defaults or boot your CK31G.

  • Page 16: Charging And Installing The Battery

    Charging and Installing the Battery Make sure you fully charge the AB1G battery before you use your CK31G. You can charge the battery before or after you install it into the CK31G. To charge the battery •...

  • Page 17: Maximizing Battery Life

    3 Verify that each setting under Power Management has a value of 1 minute for a combined automatic shutoff time of 3 minutes. CK31G Handheld Computer User’s Manual Chapter 1 — Using the CK31G Handheld Computer Charging Time 5 hours 3 hours...

  • Page 18: Checking The Battery Status

    Icon You can also check the battery status by looking at the Battery Status light on the front of the CK31G or by using the battery diagnostics screen. For help using the Battery Status light, see “Understanding the Status Lights” on page 18. For help using the Battery Information diagnostic screen, see “Battery...
  • Page 19 The 52-Key Full Alphanumeric Keypad Note: There are several hidden characters (such as { and }) on the CK31G keypad that require using the color-coded keys to access them. For more information on accessing these hidden characters, refer to “Typing Characters Not Printed on the Keypad”...

  • Page 20: Using The Color-Coded Keys

    Chapter 1 — Using the CK31G Handheld Computer Using the Color-Coded Keys The keypad of the CK31G provides color-coded keys to let you access additional characters, symbols, and functions printed on the keypad overlay. Once you understand how to use the color- coded keys and key sequences, you will know how to access all of the additional features printed on the keypad overlay.

  • Page 21: Capitalizing All Characters

    Using the Power (I) Key When you press the I key to turn off the CK31G, you actually put the computer in Suspend mode. In Suspend mode, the CK31G continues to supply power to all memory, but turns off power to most hardware.

  • Page 22: Disabling Or Modifying Keypad Functions

    I key for five seconds. To disable keypad functions 1 From the Start menu, tap Intermec Settings. The Intermec Settings application appears. 2 Tap Device Settings > Keypad. The Keypad menu expands to show you the options.
  • Page 23 4 Tap Disable to select it. 5 Save your changes and exit Intermec Settings. To change the I key behavior 1 From the Start menu, tap Intermec Settings. The Intermec Settings application appears. 2 Tap Device Settings > Keypad. The Keypad menu expands to show you the options.

  • Page 24: Using The Touch Screen

    Chapter 1 — Using the CK31G Handheld Computer Using the Touch Screen The CK31G has a color touch screen display. The screen is 240 x 320 pixels. The desktop is 240 x 320 pixels and the taskbar is 240 x 20 pixels. In addition, the screen supports Unicode characters, user-programmable fonts, and bitmap graphics.

  • Page 25: Understanding The Desktop

    The Start screen has two distinct areas: the desktop and the taskbar. The desktop displays shortcuts to some of the applications installed on the CK31G. The first time you turn on the CK31G, the taskbar displays the Start menu icon, the time, the keyboard icon, and the desktop icon.
  • Page 26 4 From the Intermec Settings application, go to Scanners, Symbologies > Internal Scanner > Symbologies. 5 Enable or disable any of the symbologies you want to use. 6 Save your settings and close Intermec Settings. The Scanner Symbologies window reappears. 7 Tap Back.
  • Page 27 1 Tap and hold the Transcriber icon in the taskbar until the menu appears. 2 Tap Help. The help system for Transcriber appears on the screen. CK31G Handheld Computer User’s Manual Chapter 1 — Using the CK31G Handheld Computer ) appears...

  • Page 28: Understanding The Screen Icons

    CK31G is authenticated with good connection to the access point. CK31G is authenticated with weak connection to the access point. CK31G is associated with a strong connection to the access point. CK31G is associated with a good connection to the access point.

  • Page 29: Repositioning A Window

    2 Use the numeric keypad to move the window. Repositioning a Window: Press the appropriate number key that shows the direction you want to move the window. To recenter the window in the CK31G screen • Press 5. To turn off the repositioning feature •...

  • Page 30: Calibrating The Screen

    The calibration screen appears. 3 Follow the instructions to calibrate the screen. Understanding the Status Lights The status lights on the CK31G turn on to indicate the status of the battery, a successful decode of a bar code, or a user-defined function.

  • Page 31: Understanding The Beeps

    Good Read Ready-to-Work™ Indicator Understanding the Beeps The CK31G uses beeps to provide you with audio feedback when it performs some functions. For example, you hear a beep each time you scan a valid bar code. Understanding the CK31G Beeps...

  • Page 32: Scanning Bar Codes

    (360°) scanning. Omni-directional scanning means that you can position the CK31G in any orientation to scan a bar code label. Using the 2D area imager is very similar to taking a picture with a digital camera.
  • Page 33 The aiming beam is smaller when the imager is closer to the bar code and larger when it is further away. When the CK31G successfully reads a bar code label, you hear a high beep and the green Good Read light turns on briefly.

  • Page 34: Using The Sd Card

    2 Unscrew the two captive screws on the SD card door and remove the door. 3 Gently insert the SD card into the CK31G with the printed side facing the keypad and screen side of the CK31G. 4 Push the card into the slot until it latches in place.
  • Page 35 3 Push in on the SD card until you hear it unlatch. The card should eject far enough to easily remove it from the CK31G. 4 Remove the SD card from the CK31G. 5 Replace the door and attach it with the two captive screws.
  • Page 36 Chapter 1 — Using the CK31G Handheld Computer CK31G Handheld Computer User’s Manual...

  • Page 37: Configuring The Ck31G

    Configuring the CK31G Use this chapter to understand how to configure the CK31G to communicate in your network. In this chapter, you will find these sections: • How to Configure the CK31G Parameters • Configuring the CK31G for Your Network •...

  • Page 38: How To Configure The Ck31G Parameters

    Use Intermec Settings on the CK31G to set most parameters. Configuring the CK31G: The CK31G provides several ways for you to configure the communications, device, and imaging parameters. Use Intermec Settings Remotely Use Intermec Settings on your desktop PC to remotely configure network parameters.

  • Page 39: Configuring The Ck31G With The Setup Assistant

    Configuring the CK31G With the Setup Assistant When first setting up the CK31G, use the Setup Assistant to set or enable basic network parameters and connect your CK31G to the network. The Setup Assistant guides you through setting the following basic network parameters: •...

  • Page 40: Configuring The Ck31G Locally With Intermec Settings

    Chapter 2 — Configuring the CK31G Configuring the CK31G Locally With Intermec Settings Use Intermec Settings to configure the CK31G and view system information. You can access Intermec Settings while running any application. To open Intermec Settings 1 Tap the Start icon or press C and then B. The Start menu appears.
  • Page 41 Command Reference Manual (P/N 073529) available on the Intermec web site. Intermec Settings Menus: Use this diagram to help navigate through the Intermec Settings application. This diagram should only be used as a guide; it does not accurately represent all of the information you will see on your screen.
  • Page 42 Expand an option Save settings Restoring Default Settings You can restore the CK31G to factory default settings from Intermec Settings. For a complete list of the default settings, see “Default Configuration” on page 102. Note: Using the Restore Defaults option resets all network parameters.
  • Page 43 3 Select Yes. The Restore Defaults dialog box appears. 4 Click OK. Your CK31G performs a cold boot and returns all of your settings to the factory default settings. When the CK31G is done booting, the Start Screen appears. Note: You may need to reinstall some applications after restoring the default settings because any settings that were modified for your application will be reset.

  • Page 44: Configuring The Ck31G Remotely With Intermec Settings

    Help menu in Intermec Settings. Configuring the CK31G for Your Network The CK31G is a versatile handheld computer that you can easily add to your wired or wireless data collection network. You can connect your CK31G to your network using: •...

  • Page 45: Configuring Serial Communications

    Configuring Serial Communications The CK31G has a serial port to transfer data to and receive data from another device via RS-232 communications. You can also insert the CK31G into a communications dock to transmit data to and receive data from a host computer or PC using RS-232 communications.

  • Page 46: Configuring 802.11B/G Radio Communications

    (1 ft) apart when power is applied. Failure to comply could result in equipment damage. The wireless CK31G has an internal 802.11b/g radio to transfer data using wireless communications. This section of the manual assumes that you have already set up your wireless communications network including your access points.

  • Page 47: Network Port

    CK31G in a TCP/IP Direct Connect Network To use wireless communications in a TCP/IP network 1 Configure these network parameters on each CK31G in the network: • Network name (SSID) • Host IP address • IP settings (if not using DHCP) •...
  • Page 48 CK31G is to use Intermec Settings. For help, see “Configuring the CK31G Locally With Intermec Settings” on page 28. Configuring the Network Parameters for a UDP Plus Network In a UDP Plus network, the CK31G communicates with a host computer through the Intermec Application Server. Host...

  • Page 49: Configuring Security

    • WEP Use the next sections to understand how to configure each type of security on your wireless CK31G. If you choose not to use security, see “Disabling Security” on page 53. For more information on the different types of security, see the MobileLAN™...

  • Page 50: Using Funk Security

    6 Tap OK or press Esc to clear the alert box. 7 Save your settings. 8 Warm boot your CK31G by pressing and holding the I key for five seconds. CK31G Handheld Computer User’s Manual...

  • Page 51: Using Wpa Security

    Selecting a Profile for Funk Security You can define up to four profiles for your Funk Odyssey security. Different profiles let your CK31G communicate in different networks without having to change all of your security settings. For example, you might want to set up one profile for the manufacturing floor and one for the warehouse.
  • Page 52 Configuring WPA Security With Funk Security Use these procedures to set WPA and WPA-PSK security on your CK31G with Funk security. To configure WPA security on your CK31G with Funk security 1 Make sure you have configured the communications and radio parameters on your CK31G.
  • Page 53 Note: You must have the date on the CK31G set correctly when you enable Validate Server Certificate. If you choose TLS: a Load a user and root certificate on your CK31G. For help, see “Loading a Certificate” on page 50. b For Validate Server Certificate, choose Enabled and press Enter.
  • Page 54 0x for a total of 66 characters. The value must match the key value on the access point. The passphrase must be from 8 to 63 characters. After you enter a passphrase, the CK31G internally converts it to a pre-shared key.
  • Page 55 Press Enter. 8 Exit Intermec Settings. To enable WPA-PSK security on your CK31G With Microsoft Security 1 Make sure you have configured the communications and radio parameters on your CK31G. 2 Open Intermec Settings.

  • Page 56: Using 802.1X Security

    0x for a total of 66 characters. The value must match the key value on the authenticator. The passphrase must be from 8 to 63 characters. After you enter a passphrase, the CK31G internally converts it to a pre-shared key.
  • Page 57 For Validate Server Certificate, choose Enabled and press Enter. If you choose TLS: a Load a user and root certificate on your CK31G. For help, see “Loading a Certificate” on page 50 for help. b For Validate Server Certificate, choose Enabled and press Enter.
  • Page 58 Chapter 2 — Configuring the CK31G Configuring 802.1x Security With Microsoft Security 1 Make sure you have configured the communications and radio parameters on your CK31G. 2 Open Intermec Settings. 3 Choose Communications > 802.11 Radio > Security Settings > Microsoft Security.

  • Page 59: Using Leap Security

    To use LEAP security, you need: • A RADIUS server • Cisco access points Note: LEAP security is not supported with Microsoft security. CK31G Handheld Computer User’s Manual Chapter 2 — Configuring the CK31G...

  • Page 60: Using Static Wep Security

    9 Select User Password, type a user password, and then press Enter. 10 Exit Intermec Settings. Using Static WEP Security The CK31G uses the Wired Equivalent Privacy (WEP) protocol to add security to your wireless network based on the 802.11b standard. To use WEP security, you need: •...
  • Page 61 WEP. Hex keys must be preceded by 0x and contain 5 or 13 hex pairs. 8 For Network Key Index, select the key you want to use for data transmission. CK31G Handheld Computer User’s Manual Chapter 2 — Configuring the CK31G...

  • Page 62: Loading A Certificate

    Note: Do not cold boot the CK31G. Cold booting the computer resets the time and date. To load certificates on the CK31G if you are using Active Directory 1 Configure the network and radio settings for the CK31G to communicate with your certificate authority or establish an ActiveSync connection with the CA.
  • Page 63 8 Press Enter to close the Enrollment Tool message box. 9 Configure your CK31G for WPA or 802.1x security. To load certificates on the CK31G if you are using a third-party CA Note: You need to create the \temp\root and \temp\user folders on your CK31G before you can copy the certificate files to your handheld computer.
  • Page 64 7 Select Import User Certificate to load the .der and .pvk files. A message box appears telling you that the certificate has been imported. 8 Tap OK or press Enter to close the Success message box. 9 Configure your CK31G for WPA or 802.1x security. CK31G Handheld Computer User’s Manual...

  • Page 65: Disabling Security

    Disabling Security If you choose not to use security with your wireless network, you can disable it on the CK31G. Intermec recommends that you always set security in your network. To disable security 1 Open Intermec Settings. 2 Choose Communications > 802.11 Radio > Security Settings >...
  • Page 66 Chapter 2 — Configuring the CK31G CK31G Handheld Computer User’s Manual...

  • Page 67: Developing And Installing Applications

    You will find these sections: • Developing Applications for the CK31G • Installing Applications on the CK31G • Launching Your Application Automatically • Setting or Changing the CK31G Password • Backing Up Your Files • Upgrading Your CK31G CK31G Handheld Computer User’s Manual...

  • Page 68: Developing Applications For The Ck31G

    Intermec AIT-III Developer’s Toolkit and the Intermec AIT-III .NET Developer’s Toolkit. The toolkits contains hardware and software requirements, all of the functions that are supported by the CK31G, and how to use these functions. The Developer’s Toolkits for AIT-III is available on CD (P/N 074925) or as a download from the Intermec web site at www.intermec.com.

  • Page 69: Developing A Web-Based Application

    Developing a Web-Based Application You can develop web-based data collection applications for use on the CK31G. For help, see any HTML source book. The CK31G contains Internet Explorer (IE) 6.0 for Windows CE for you to use. The Microsoft standard IE 6.0 is available from the desktop and provides all of the common elements you expect to find.

  • Page 70: Installing Applications Using Activesync

    CK31G: • The SDMMC Disk folder • The CK_FFS folder If you have an SD card inserted in your CK31G, it appears as the SDMMC Disk folder. This folder is the recommended location for placing your application install files.
  • Page 71 Get Connected dialog box appears. 2 Connect the AD1 to your PC with the USB or serial cable. 3 If you are using a serial cable, from the CK31G Start Screen tap My Computer and then choose Program Files > ActiveSync Serial.
  • Page 72 Next. 8 In the Setup Complete dialog box, click Finish. When the partnership has been established, the following screen appears on your PC showing the device name of your CK31G and the Connected status. The Microsoft ActiveSync Screen...
  • Page 73 Using ActiveSync to Copy Files and Install Applications You can use ActiveSync to copy files to the CK31G and to install applications. Use the following procedures to learn how to copy files and install applications on the CK31G using ActiveSync.

  • Page 74: Installing Applications Using Your Sd Card

    After your application is installed, you can run it from the Program files folder from My Computer. Installing Applications Using Your SD Card If you have an SD card for your CK31G, this is the best place for you to install applications. To install applications using the SD card 1 If you are using an SD card reader, remove the SD card from the CK31G and place it in the reader.

  • Page 75: Installing Applications Using Wavelink Avalanche

    You can use the Wavelink Avalanche device management system to install applications on all of your wireless CK31Gs. The CK31G ships with the Avalanche Enabler already loaded on it. Each time the Avalanche Enabler is activated (typically on a warm boot), the CK31G attempts to connect to the Avalanche Agent.

  • Page 76: Setting Or Changing The Ck31G Password

    Chapter 3 — Developing and Installing Applications Setting or Changing the CK31G Password When you initially start the CK31G, there is no password to protect access to the CK31G. Anyone can turn on the CK31G and access all of the information and tools loaded on it. When...

  • Page 77: Backing Up Your Files

    8 Close the Control Panel. Backing Up Your Files The CK31G makes it easy for you to make a backup copy of all files you have installed or modified on the computer that are not already located in the SDMMC Disk or CK_FFS folders. When you make a backup copy of the file system, the CK31G saves the file system to a folder called Persistent Copy.

  • Page 78: Upgrading Your Ck31G

    1 Tap the Start icon or press C and then B. The Start menu appears. 2 Select Intermec Settings. 3 From Intermec Settings, select Device Settings > File Backup. 4 Select Backup Files Location and choose the location where you want your files to be backed up.
  • Page 79 You can use any file transfer method (ActiveSync, FTP server, and so on) to copy the ZIP file to your SD card. Intermec recommends using an SD card reader. Note: If you are using an SD card reader to copy files to your SD card, see “Using the SD Card”...

  • Page 80: Upgrading Your Ck31G Remotely Using Intermec Settings

    2 Create a device upgrade folder and unzip the device upgrade files to it. 3 On your PC, go to Start > Programs > Intermec > Intermec Settings > Upgrade Device. 4 In the Select upgrade folder dialog box, browse to the folder containing your upgrade files and click OK.
  • Page 81 The CK31G updates the system and then cold boots. 5 If you need to upgrade more CK31Gs, place another CK31G in the communications dock and the remote device upgrade starts automatically. 6 When you are done upgrading CK31Gs, choose File > Exit from the Main Menu.
  • Page 82 Chapter 3 — Developing and Installing Applications CK31G Handheld Computer User’s Manual...

  • Page 83: Running Diagnostics

    Use diagnostics on the CK31G to analyze hardware problems, fix application problems, and view system information. Diagnostic Test 802.11 Information Authentication Information Battery Information Boot Code Version Button Link Reader Test Configuration Table CPU Registers Display Test Installed Fonts Intermec Value Version...

  • Page 84: Using Diagnostics On The Ck31G

    • Hardware • Software • System Use the Hardware diagnostics menu to run tests on the CK31G or view system information. For example, you can run an LED test to determine if your CK31G lights are working correctly. Use the Software diagnostics menu to view the version of your operating system, the bootcode version, and Intermec Value Add (IVA) information.

  • Page 85: 802.11 Information

    SSID, the radio signal strength indicator (RSSI), the channel, and the MAC address of the connected access point. From the Start menu: • Go to Programs > Intermec Diagnostics > System > 802.11 Information Sample Screen Authentication Information Use the Authentication Information diagnostic to see the state of your security authentication.

  • Page 86: Battery Information

    Chapter 4 — Running Diagnostics Sample Screen Battery Information Use this diagnostic to view information on the CK31G main battery, backup battery, and AC power status. You can also use this screen to see the current volts and charging status.

  • Page 87: Boot Code Version

    Boot Code Version The Boot Code Version diagnostic displays the version of boot code loaded on your CK31G. From the Start menu: • Go to Programs > Intermec Diagnostics > Software > Boot Code Version Sample Screen Button Link Reader Test...

  • Page 88: Configuration Table

    Sample Screen Configuration Table Use the Configuration Table to view important information about your CK31G such as the serial number, configuration number, model, software options, and the scanner type. You can use this information to tell the Intermec representative information on the hardware and software that were installed at the Intermec factory.

  • Page 89: Cpu Registers

    CPU Registers The CPU Registers diagnostic reads every register in the x-scale processor chip and displays the values. From the Start menu: • Go to Programs > Intermec Diagnostics >Hardware > CPU Registers Sample Screen CK31G Handheld Computer User’s Manual...

  • Page 90: Display Test

    • Go to Programs > Intermec Diagnostics > Hardware > Display Test Sample Screen Installed Fonts Use this screen to view all of the fonts installed on your CK31G. From the Start menu: • Go to Programs > Intermec Diagnostics > Software > Installed Fonts...

  • Page 91: Intermec Value Version

    Sample Screen Intermec Value Version Use this screen to see the versions of Intermec Value Add (IVA) version of products on your CK31G. From the Start menu: • Go to Programs >Intermec Diagnostics > Software > Intermec Value Version Sample Screen CK31G Handheld Computer User’s Manual...

  • Page 92: Keypad Test

    Use the LED Test to make sure that your LEDs (lights) are operating correctly. The LED Test turns the lights on the CK31G on in this sequence: Good Read light, the user-defined lights, Ready-to-Work Indicator, and then the System Status light.

  • Page 93: Network Information

    Network Information Use the Network Information diagnostic screen to view the DHCP server IP address, the CK31G device address, and the MAC address. From the Start menu: • Go to Programs >Intermec Diagnostics > System > Network Information Sample Screen...

  • Page 94: Operating System Version

    Use the OS Version diagnostic screen to view the operating system software version loaded on the CK31G. From the Start menu: • Go to Programs > Intermec Diagnostics > Software > OS Version Sample Screen CK31G Handheld Computer User’s Manual...

  • Page 95: Ping Utility

    Sample Screen RAM Information Use the RAM Information diagnostic to see how much RAM and flash memory is available on the CK31G. You can also see the Flash Part ID. From the Start menu: • Go to Programs > Intermec Diagnostics > Hardware >...

  • Page 96: Sd Card Memory Test

    Use the SD Card Memory Test to view memory information on your SD card. Tap Start to initiate the memory test. From the Start menu: • Go to Programs > Intermec Diagnostics > Hardware > SD Card Memory Test Sample Screen...

  • Page 97: Sound Test

    The Sound Test can also help you choose a beeper volume and frequency that you can hear in your working environment. When you select the test, the CK31G sounds a series of beeps from the default beep through the entire range of quiet to loud beeps.
  • Page 98 Chapter 4 — Running Diagnostics CK31G Handheld Computer User’s Manual...

  • Page 99: Troubleshooting And Maintaining The Ck31G

    Use this chapter to solve problems you may encounter while using the CK31G. You will also find information on booting the computer and routine maintenance. If you have any problems using the CK31G, look in this chapter to find a possible solution. This chapter consists of the following sections:...

  • Page 100: Problems And Solutions

    Intermec Application Server or the host, it ignores any input from the keypad or scanner. • Press I to turn off the CK31G and then press I again to turn on the CK31G. • Press and hold the I button for five seconds to warm boot the CK31G.

  • Page 101: Problems While Configuring 802.1X Security

    Solution You may have accidentally locked a modifier key on the keypad. Check the CK31G taskbar to see if it contains an icon with a locked symbol. Press the necessary key sequence to unlock the key. For help, see “Using the Keypad” on page 6.
  • Page 102 SSID and save your changes. You should now be able to connect to the different access points. The date and time on the CK31G are not saved through a cold boot. You need to re-enter the date and time and then save your changes..

  • Page 103: Problems With Wireless Connectivity

    The CK31G is not connected to the access point. Make sure the access point is turned on and operating. You may also be using the CK31G out of range of an access point. Try moving closer to an access point to re- establish communications.

  • Page 104: Problems Transmitting Data Through The Serial Port

    • Make sure the CK31G is connected to the PC, host computer, or RS-232 serial device using the appropriate cable adapter and null modem cable. • If the CK31G is in a communications dock, make sure that the communications dock is connected to the serial device using the appropriate cable.
  • Page 105 The Good Read light will remain on if you configure the CK31G to use continuous/edge triggering. If you configure the CK31G for level triggering and the Good Read light remains on, there may be a problem. Press the Scan button or pull the trigger again without scanning a bar code label.

  • Page 106: Booting The Ck31G

    To warm boot the CK31G • Press and hold I for 5 seconds. The CK31G tells you it is performing a warm boot and the screen comes back up to the start screen.
  • Page 107 You may damage the reset switch. 3 Replace the battery. The battery light on the CK31G blinks three times and the CK31G starts the power on sequence. Note: Date and time settings are not saved through a cold boot.

  • Page 108: Cleaning The Scanner Window And Screen

    Clean the scanner window and CK31G screen as often as needed for the environment in which you are using the computer. To clean the CK31G, use a solution of ammonia and water. There are no user-serviceable parts inside the CK31G.

  • Page 109: Appendix

    Appendix CK31G Handheld Computer User’s Manual...

  • Page 110: Physical And Environmental Specifications

    Appendix A Physical and Environmental Specifications Use this section to locate technical information about the CK31G and its available features and options. Physical Dimensions Length: Width: Thickness: Weight: Power Specifications Operating: Backup: Electrical Specifications Models: Electrical rating: Temperature and Humidity Specifications...

  • Page 111: Micro Pdf417

    PDF417 8 mil PDF417 6.6 mil Code 39 15 mil Code 39 8 mil UPC 13 mil *Code 39 retroreflective CK31G Handheld Computer User’s Manual • Maxicode • Matrix 2 of 5 • Micro PDF417 • MSI • PDF417 • Plessey •...

  • Page 112: Accessories For The Ck31G

    CK31G. CAC Adapter and Reader (P/N 074245 and 074102) Attach the CAC reader module to your CK31G to be able to read Common Access Cards (CACs). CK31G Handheld Computer User’s Manual...

  • Page 113: Typing Characters Not Printed On The Keypad

    Holster and Shoulder Strap (P/N 074101) The holster and shoulder strap provide you with a convenient way to carry the CK31G when you are not using it. Typing Characters Not Printed on the Keypad The keypad uses hidden key sequences to access characters not printed on the keypad overlay.

  • Page 114: Default Configuration

    Default Configuration Use the following tables to see the default configuration settings of the CK31G. If you restore the CK31G to factory default settings, it will use these values. The tables are organized according to the options in Intermec Settings.
  • Page 115 Virtual Wedge Settings Virtual Wedge Enable Grid Default Communications Configuration Communication Settings DHCP DHCP Client Identifier Device Name CK31G Handheld Computer User’s Manual Default Value No characters (disabled) No characters (disabled) Disable Default Value Enable Illum LED Priority Top Position...
  • Page 116 Default Value January 10, 2015 Time of current update Select Time Zone GMT-8 Pacific US Adjust for Daylight Time Enabled Very high Good Read Beep 80 ms Low Beep 100 ms High beep 150 ms CK31G Handheld Computer User’s Manual...
  • Page 117 Default Device Settings Configuration (continued) Device Settings Beeper Frequency Display Keypad Power Management Backup Files Location CK31G Handheld Computer User’s Manual Default Value Good Read Beep 1950 Hz Low Beep 512 Hz High beep 1950 Hz Backlight Timeout 15 seconds...
  • Page 118 Appendix A CK31G Handheld Computer User’s Manual...

  • Page 119: Index

    Index CK31G Handheld Computer User’s Manual...
  • Page 120 56 installing with Avalanche, 63 ActiveSync, 58 FTP server, 62 SD card, 62 launching automatically, 63 storing on the CK31G, 58 applications developing new, 56 installing on the CK31G, 57 audio feedback. See beeps authenication Information diagnostic screen, 73 troubleshooting, 73 802.1x security, 89–90...
  • Page 121 Intermec Settings, 28 using Setup Assistant, 27 WPA security, 39 converting writing to text using Transcriber, 14 copy files to CK31G using ActiveSync, 61 copyright information, x cover, serial port, 2 CPU Register, diagnostics screen, 77 reading, 77...
  • Page 122 CD, 56 Intermec Settings exiting, 31 menu structure, illustrated, 29 navigating within, 30 opening on the CK31G, 28 package for Wavelink Avalanche, 32 using to configure the CK31G remotely, 32 using to remotely upgrade, 68 CK31G Handheld Computer User’s Manual...
  • Page 123 34 Test, diagnostics screen, 81 no network connection icon, troubleshooting, 91 Operating System Version, diagnostics screen, 82 CK31G Handheld Computer User’s Manual operating system, upgrading, 66 operating the CK31G humidity range, 98 temperature range, 98 troubleshooting, 88 orange key...
  • Page 124 Index remotely managing the CK31G, using Avalanche, 63 removing, SD card, 23 repositioning a window, 17 reset switch, 94 restoring default settings, 30 RS-232 communications, configuring, 33 safety icons, viii summary, vii scan bar codes, using ScanDemo application, 13 scan button,...
  • Page 125 101 UDP Plus network configuring parameters, 36 diagram, 36 understanding screen icons, 16 status lights, 18 CK31G Handheld Computer User’s Manual upgrading operating system with SD card, 66 Intermec Settings, 68 uppercase letters, typing, 9 User Certificates utility, 50 using...
  • Page 126 Index CK31G Handheld Computer User’s Manual...
  • Page 128 Corporate Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com CK31G Handheld Computer User's Manual *074023-001* P/N 074023-001...

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