Silent Monitoring And Recording; Speed Dial - Cisco 9971 Standard User Manual

• If you put the call on hold:
Your line button pulses green
–
Your coworker's line button pulses red.
–
When the line flashes red, your coworker can pick up the call.
• You or the coworker can join a call on the shared line using the Barge feature. Barge converts the
call into a conference. To barge, press the red session button for the remote in-use call on the
shared line.

Silent Monitoring and Recording

The Silent Monitoring and Recording feature allows you to monitor and record calls if desired. Your
system administrator enables this feature, which can be set up for automatic recording of all calls or
recording of calls on a per-call basis.
Users may hear notification tones during call monitoring and recording. By default, the person who
monitors the call and records it (if also configured) does not hear the notification tones.
For more information, see your system administrator.

Speed Dial

Speed-dial features allow you to place a call by pressing a button or entering a code. Before you can
use speed-dial features on your phone, you must set up speed-dial on your User Options Web pages.
Depending on setup, your phone can support these speed-dial features:
• Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set
up for speed dialing.
If your system administrator has set up the Line Status feature, you can monitor the status of a
speed-dial line by using the line status indicators.
• Speed-Dial Codes—Allow you to dial a phone number from a code (sometimes referred to as
abbreviated dialing).
Related Topics
Speed Dial on the Web, page 101
•
Line Status Indicators, page 86
•
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