Countermeasures For Each Error Code - Canon MF269dw User Manual

Countermeasures for Each Error Code

If printing is not successful or you cannot send or receive a fax or scanned document, or another error occurs, that
error appears on a report or a message on the <Status Monitor> screen as a three-digit number (error code). Check
the following to find out causes and solutions for each error code. For how to print an error report and information in
the report, see <Status Monitor> Screen(P. 115) .
#001
An original jams in the feeder.
● Remove the jammed original.
Paper Jams in the Feeder(P. 512)
#003
A fax could not be sent or received due to its large data size.
● When sending a fax: Reduce the resolution, and scan the original a portion at a time.
Basic Operations for Sending Faxes(P. 195)
● When receiving a fax: Ask the sender to divide the original into multiple sections or reduce the resolution
before sending.
#005
A fax could not be sent because the recipient's machine did not respond within 35 seconds.
● When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. Ask the recipient to
check the machine status. When sending the fax overseas, insert pauses in the fax number.
Basic Operations for Sending Faxes(P. 195)
#012
A fax could not be sent because the recipient's machine ran out of paper.
● Ask the recipient to reload the paper.
Troubleshooting
505
2KUS-090