Troubleshooting Data Issues - ClearCom Eclipse HX-Median User Manual

with the card itself, or with the backplane connectors that carry the electric current from the
power supplies to the cards. The backplane connectors are part of the infrastructure of the
matrix and are not serviceable by field personnel.
Action 1: Swap the CPU cards. Put the first card in the second CPU slot and the
second card in the first CPU slot. The problem will follow the card or the slot.
If the power supply lights do not illuminate on the bad card (the card with the lights out) when
it is inserted in the other CPU slot, the problem is probably in the card.
If the power-supply lights on the bad card illuminate when the card is inserted in the other
CPU slot, the problem is probably not in the card itself. The problem may be with the
backplane connectors or power supplies.
Action 2: Check the power supplies' alarm lights. If the alarm lights are indicating a problem
with the power supply, swap it out with a new power supply.
If this repairs the problem, the problem was in the power supply.
Action 3: If the problem persists even after the power supply has been replaced, the
problem is in the backplane. Send the matrix back to Clear-Com for repair or replacement. In
the meantime another matrix can be substituted for the damaged one.
Note: Clear-Com may ship a spare matrix to use while the damaged matrix is being repaired
depending on the support status. For more information, see your warranty and support
documentation.
Problem:
The problem may be with power supplies, since both cards appear not to be receiving
power. Although less likely, the problem may be in the matrix's backplane connectors.
Action 1: Check the power supplies' alarm lights. If the alarm lights are indicating a
problem with the power supply, swap it out with a new power supply.
If this repairs the problem, the problem was in the power supply.
Action 2: If the problem persists even after the power supply has been replaced, the
problem is in the backplane.
Send the matrix back to Clear-Com for repair or replacement. In the meantime another
matrix can be substituted for the damaged one.
Note: Clear-Com may ship a spare matrix to use while the damaged matrix is being repaired
depending on the support status. For more information, see your warranty and support
documentation.
11.3.2

Troubleshooting data issues

The other type of problem that can occur in the system is when data is not flowing properly
between the program software, the circuit cards, and the attached panels and interfaces. A
troubleshooting sequence in this situation would be to first check cabling, then reset the card
or panel, then reset the entire system.
11.3.2.1
Resetting the analog port interface causes the configuration information for the interface and
its attached devices to reload to the interface from the CPU card's operational memory
(located in its microprocessor's RAM), thus clearing up any corruption of data that may have
occurred in the analog port interface microprocessor. The interface and all connected panels
114 Eclipse HX-Median User Guide
The power supply lights are out on both CPU cards.
Analog port card (MVX-A16) Reset button