Vari Lite VLX3 User Manual page 3

How To Obtain Warranty Service
A copy of the Vari-Lite Limited Warranty was included in the shipping package for this VARI❋LITE
product.
To obtain warranty service, please contact customer service at 1-877-VARI-LITE (1-877-827-4548),
+1-214-647-7880, or
(RMA) for warranty service. You will need to provide the model and serial number of the item being
returned, a description of the problem or failure and the name of the registered user or organization. If
available, you should have your sales invoice to establish the date of sale as the beginning of the
warranty period.
Once you obtain the RMA, pack the unit in a secure shipping container or in its original packing box.
Be sure to clearly indicate the RMA number on all packing lists, correspondence, and shipping labels.
If available, please include a copy of your invoice (as proof of purchase) in the shipping container.
With the RMA number written legibly on or near the shipping address label, return the unit, freight
prepaid, to:
Vari-Lite
Attention: Warranty Service (RMA#___________)
10911 Petal Street
Dallas, Texas 75238 USA
As stated in the warranty, it is required that the shipment be insured and FOB our service center.
02.97 03.000 1 A
entertainment.service@philips.com
1 7 Dec emb er 2 012
and request a Return Material Authorization
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