Barco ClickShare CSE-800 Installation Manual page 92

8. Troubleshooting
Problem
Low video performance
Video is not shown on screen
Some programs of Windows are not
shown on the display
When using Windows 7 the following
message about the Windows Aero color
scheme appears: "Windows has detected
your computer's performance is slow.
This could be because there are not
enough resources to run the Windows
Aero color scheme. To improve...".
Your screen is not shown on the display
when pressing the Button
Your content is removed from the display
and the LEDs on the button are blinking
white
Noting is shown on the displays at all.
Bad WiFi connectivity
76
Cause
Laptop performance
Wireless connectivity
Player uses overlays
Use of overlays, 3D or hardware
acceleration in the GPU
ClickShare uses resources from the
GPU. In combination with other programs
which do so, Windows 7 sometimes
shows this message suggesting to
disable Aero to improve the performance
of your laptop.
In extented mode:
your the 9th person to try to connect. The
other connections can be:
• 8 buttons or
• 7 buttons and 1 HDMI connection or
• 6 buttons and 2 HDMI connections
In clone mode:
Your the 5th person to try to connect.
The other connections can be:
• 4 buttons or
• 3 buttons and 1 HDMI connection or
• 2 buttons and 2 HDMI connections
The ClickShare software is not running.
Connection to the Base Unit is lost.
The displays are switched off.
The display cable is not correctly
connected
The display does not recognize or is
not able to display the Base Unit output
resolution.
The Base Unit is in standby mode
Congestion of the wireless channel
Solution
• Lower the screen resolution of the
laptop.
• Disable the hardware acceleration
for video.
• Use only a part of the display to
show the video.
• Right click ClickShare icon in system
tray and click on Capture mode to
toggle the current setting..
See "Users have bad connectivity"
Disable the usage of overlays in the
preferences of the video player.
• Disable overlays or hardware
acceleration in the GPU.
• Disable AeroGlass in Windows 7
• Upgrade the Base Unit to the latest
software version.
It is safe to ignore this message and
choose 'Keep the current color scheme'.
Click and hold the button for 2 seconds
to use the Show me full screen function.
Go to the ClickShare drive and run the
software.
ClickShare tries to restore the connection
automatically. If it fails, the LEDs on the
Button start blinking red.
Unplug the button from your laptop and
try a new button.
Switch on the displays.
Insert the display cable to the display and
the Base Unit.
Change the corresponding setting via the
web interface.
Briefly push the standby button on the
Base Unit or insert a button and run the
ClickShare software.
Use wireless network scan tools to look
for free or the least congested channels.
R5900049 CLICKSHARE CSE-800 19/03/2018