Firmware Update; Support & Updates, Troubleshoot, Log Settings - Barco ClickShare CSE-800 Installation Manual

6. CSE-800 Configurator

6.30 Firmware Update

About Software update
The software of the Base Unit can be updated via the web interface. The latest version of the software is available on Barco's
website.
Image 6-61
Firmware update
About automatic firmware updates
There are 3 ways to configure automatic updates:
• Automatic: The system will automatically detect firmware updates and install them for you when it's not in use.
• Notify: The system will automatically detect firmware updates and notify you on the web interface dashboard and firmware
page. The update can then be initiated via the Support & Updates > Firmware page
• Off: The system will not detect firmware updates and will not notify you.
Manual firmware update
1. Download the latest version of the software from Barco's website.
2. Log in to the Configurator.
3. Click Support & Updates → Firmware.
4. To upload a firmware version, click on Upload firmware...
A browser window opens.
5. Browse to the file with the new software and click Open to start the upload.
Note: This should be an .enc file. You might have to unzip the file downloaded from Barco's website.
Note: Updating the software to the Base Unit takes several minutes. Progress can be followed on the meeting room display.
The Base Unit software is updated.
If a firmware downgrade is required on the Base Unit, check the check box in front of Allow firmware down-
grade.
6.31 Support & Updates, Troubleshoot, log settings
About logging
Both Button and Base Unit log data is saved in log files on the Base Unit. These log files can contain debugging information. They
can be downloaded on a local computer and cleared on the Base Unit. Debug logging covers only a few hours before it will be
overwritten. Therefore, it is important if you discover a problem with your system to download the logging immediately.
70 R5900049 CLICKSHARE CSE-800 19/03/2018