Lcd Screen Gets Dark; Touch Screen Does Not Respond; Cannot Print From A Computer - Epson WorkForce Pro WF-4720 series User Manual

User's Guide
Note:
Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase.

LCD Screen Gets Dark

The printer is in sleep mode. Tap anywhere on the LCD screen to return it to its former state.

Touch Screen Does Not Respond

❏ If you stick a protective label on the touchscreen, the optical touch screen may not respond.
❏ Turn off the printer, and then wipe the screen using a soft, dry cloth. If the screen is smeared, it may not
respond.

Cannot Print from a Computer

Checking the connection
❏ Connect the USB cable securely to the printer and the computer.
❏ If you are using a USB hub, try to connect the printer directly to the computer.
❏ If you cannot print over a network, see the page that describes the network connection method from the
computer.
Checking the software and data
❏ Install the printer driver.
❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a lower
resolution or a smaller size.
Checking the printer status from the computer (Windows)
Click Print Queue on the printer driver's Maintenance tab, and then check the following.
❏ Check if there are any paused print jobs.
Cancel printing if necessary.
❏ Make sure the printer is not offline or pending.
If the printer is offline or pending, clear the offline or pending setting from the Printer menu.
❏ Make sure the printer is selected as the default printer from the Printer menu (there should be a check mark on
the menu item).
If the printer is not selected as the default printer, set it as the default printer.
❏ Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows.
Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a network connection.
Checking the printer status from the computer (Mac OS X)
Make sure the printer status is not Pause.
Solving Problems
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