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Epson WorkForce Pro WF-4720 series User Manual

Epson WorkForce Pro WF-4720 series User Manual

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Table of Contents
User's Guide
NPD5602-03 EN

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Summary of Contents for Epson WorkForce Pro WF-4720 series

  • Page 1 User's Guide NPD5602-03 EN...
  • Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 3 EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...
  • Page 4: Table Of Contents

    User's Guide Contents Contents Making Wi-Fi Settings by Push Button Setup Copyright (WPS)....... . 28 Making Wi-Fi Settings by PIN Code Setup Trademarks (WPS).
  • Page 5 Check Fax Connection....131 Using Epson iPrint..... . . 80 Fax Setting Wizard.
  • Page 6 Conserving Black Ink when the Black Ink Is Epson Connect Service..... 161 Low (for Windows Only)....143 Web Config.
  • Page 7 User's Guide Contents LCD Screen Gets Dark....179 Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass..194 Touch Screen Does Not Respond.
  • Page 8 Where to Get Help......222 Technical Support Web Site....222 Contacting Epson Support....222...
  • Page 9: About This Manual

    About This Manual Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.
  • Page 10: Descriptions Used In This Manual

    Descriptions Used in this Manual ❏ Screenshots of the printer driver and the Epson Scan 2 (scanner driver) screens are from Windows 10 or Mac OS X v10.11.x. The content displayed on the screens varies depending on the model and situation.
  • Page 11: Important Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.
  • Page 12: Printer Advisories And Warnings

    User's Guide Important Instructions Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up/Using the Printer ❏ Do not block or cover the vents and openings in the printer. ❏...
  • Page 13: Advisories And Warnings For Using The Printer With A Wireless Connection

    User's Guide Important Instructions ❏ Before transporting the printer, make sure that the print head is in the home (far right) position and the ink cartridges are in place. ❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet.
  • Page 14: Printer Basics

    User's Guide Printer Basics Printer Basics Part Names and Functions ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF. ADF input tray Feeds originals automatically. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals.
  • Page 15 User's Guide Printer Basics Output tray Holds the ejected paper. Edge guides Feeds the paper straight into the printer. Slide to the edges of the paper. Paper cassette Loads paper. Document cover Blocks external light while scanning. Scanner glass Place the originals. Control panel Indicates the printer's status and allows you to make print settings.
  • Page 16 User's Guide Printer Basics Scanner unit Scans placed originals. Open when replacing ink cartridges or removing jammed paper inside the printer. Ink cartridge holder Install the ink cartridges. Ink is ejected from the print head nozzles underneath. Rear cover Remove when removing jammed paper. LAN port Connects a LAN cable.
  • Page 17: Control Panel

    User's Guide Printer Basics Control Panel Buttons and Lights Turns the printer on or off. Unplug the power cord when the power light is off. Pass a smart device over this mark to print or scan from the smart device directly. Turns on when received documents that have not yet been read, printed, or saved, are stored in the printer's memory.
  • Page 18: Basic Screen Configuration

    User's Guide Printer Basics Displays the solutions when you are in trouble. Related Information “Sound:” on page 153 & “Registering Your Favorite Settings as a Preset” on page 22 & Basic Screen Configuration Indicates items that have been setup for the printer as icons. Tap to check the current settings or access each setting menu.
  • Page 19: Icons Displayed In The Lcd Screen

    User's Guide Printer Basics Flick Scroll the screen swiftly. Slide Hold and move the items around. Icons displayed in the LCD Screen The following icons are displayed on the LCD screen depending on the printer's status. Indicates the status of consumables. Tap the icon to check the approximate ink levels.
  • Page 20: Entering Characters

    User's Guide Printer Basics Displays the Device Sound Settings screen. You can set Mute and Quiet Mode. You can also access the Sound menu from this screen. This is the shortcut for the following menu. Settings > General Settings > Basic Settings > Sound Indicates whether or not Quiet Mode is set for the printer.
  • Page 21: Viewing Animations

    User's Guide Printer Basics Switches between upper case and lower case or numbers and symbols. Switches the character type. : You can enter numbers and symbols. : You can enter letters. : You can select this to switch between special characters, numbers and symbols, or letters. Switches the character type.
  • Page 22: Registering Your Favorite Settings As A Preset

    User's Guide Printer Basics Registering Your Favorite Settings as a Preset You can register frequently used copy, fax, and scan settings as presets. To register a preset, tap from the home screen, tap Add New, and then select the feature for which you want to register a preset.
  • Page 23: Network Settings

    User's Guide Network Settings Network Settings Network Connection Types You can use the following connection methods. Ethernet Connection Connect the printer to a hub with an Ethernet cable. Related Information “Making Advanced Network Settings” on page 31 & Wi-Fi Connection Connect the printer and the computer or smart device to the access point.
  • Page 24: Wi-Fi Direct (Simple Ap) Connection

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with computers with disc drives.)
  • Page 25 User's Guide Network Settings Selecting the Connection Methods Follow the on-screen instructions until the following screen is displayed, and then select the connection method of the printer to the computer. ❏ Windows Select the connection type and then click Next.
  • Page 26: Connecting To A Smart Device

    You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup Note: If you want to connect a computer and a smart device to the printer at the same time, we recommend connecting the computer first.
  • Page 27: Making Wi-Fi Settings Manually

    User's Guide Network Settings Related Information “Making Wi-Fi Settings Manually” on page 27 & “Making Wi-Fi Settings by Push Button Setup (WPS)” on page 28 & “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 29 & “Making Wi-Fi Direct (Simple AP) Connection Settings” on page 30 &...
  • Page 28: Making Wi-Fi Settings By Push Button Setup (Wps)

    User's Guide Network Settings 7. When you have setup finished, tap Start Setup. 8. Tap OK to finish. Note: If you fail to connect, load A4 size plain paper, and then tap Print Check Report to print a connection report. 9.
  • Page 29: Making Wi-Fi Settings By Pin Code Setup (Wps)

    User's Guide Network Settings If you do not know where the [WPS] button is, or there are no buttons on the access point, see the documentation provided with your access point for details. 6. Tap Start Setup. 7. Tap Close. The screen automatically closes after a specific length of time if you do not tap Close.
  • Page 30: Making Wi-Fi Direct (Simple Ap) Connection Settings

    You can check the connection method on the Web site. To access the Web site, scan the QR code displayed on the printer's control panel using the smart device or enter the URL (http://epson.sn) on the computer, and then go to Setup.
  • Page 31: Making Advanced Network Settings

    User's Guide Network Settings Making Advanced Network Settings You can change the network device name, TCP/IP setup, proxy server and so on. Check your network environment before making changes. 1. Tap Settings on the home screen. 2. Tap General Settings > Network Settings > Advanced. 3.
  • Page 32: Checking The Network Connection Status

    User's Guide Network Settings ❏ IPv6 Address ❏ Enable Select this when using an IPv6 address. ❏ Disable Select this when using an IPv4 address. ❏ MS Network Sharing ❏ Enable Use MS Network service. ❏ Disable Disables the MS Network service. ❏...
  • Page 33: Network Icon

    User's Guide Network Settings Network Icon You can check the network connection status and strength of the radio wave using the network icon on the printer's home screen. Related Information “Icons displayed in the LCD Screen” on page 19 & Checking Detailed Network Information from the Control Panel When your printer is connected to the network, you can also view other network-related information by selecting the network menus you want to check.
  • Page 34 User's Guide Network Settings 2. Tap Settings on the home screen. 3. Tap General Settings > Network Settings > Connection Check. The connection check starts. 4. Tap Print Check Report. 5. Tap Print to print the network connection report. If an error has occurred, check the network connection report, and then follow the printed solutions. 6.
  • Page 35 ❏ If the Wi-Fi connection is suddenly disconnected, check the following. If any of these are applicable, reset the network settings using the installer. You can run it from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 36 ❏ You can access the Internet and other computers or network devices on the same network from the devices you want to connect to the printer. If it still does not work after checking the above, reset the network settings using the installer. You can run it from the following website. http://epson.sn > Setup E-10 Check the following.
  • Page 37: Printing A Network Status Sheet

    ❏ Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on an access point that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
  • Page 38: Replacing Or Adding New Access Points

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with computers with disc drives.)
  • Page 39 User's Guide Network Settings ❏ Windows Select Change or re-set the connection method on the Select Software Installation screen, and then click Next. ❏ Mac OS X Select how you want to connect the printer to your computer.
  • Page 40: Changing The Network Connection To Ethernet From The Control Panel

    User's Guide Network Settings Changing the Network Connection to Ethernet from the Control Panel Follow the steps below to change the network connection to Ethernet from Wi-Fi using the control panel. 1. Tap Settings on the home screen. 2. Tap General Settings > Network Settings > Wired LAN Setup. 3.
  • Page 41: Restoring The Network Settings From The Control Panel

    User's Guide Network Settings 2. Tap the Wi-Fi Direct icon. The Wi-Fi Direct information is displayed. 3. Tap Change Settings. 4. Tap Disable Wi-Fi Direct. 5. Check the message, and then tap Disable the settings. 6. When a completion message is displayed, tap Close. The screen automatically closes after a specific length of time if you do not tap Close.
  • Page 42: Loading Paper

    User's Guide Loading Paper Loading Paper Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.
  • Page 43: Available Paper And Capacities

    Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support.
  • Page 44: List Of Paper Type

    User's Guide Loading Paper Commercially Available Paper Media Name Size Loading Capacity (Sheets or 2-Sided Borderless Envelopes) Printing Printing Paper Cassette Paper Cassette or Paper 2(Available Cassette 1 models only) High quality plain Up to the line indicated by the triangle Auto, Letter , A4,...
  • Page 45: Loading Paper In The Paper Cassette

    User's Guide Loading Paper Media Name Media Type Control Panel Printer Driver Copy paper, Plain paper plain papers plain papers Epson Bright White Ink Jet Paper Letterhead Letterhead Letterhead Recycled paper Recycled Recycled Colored paper Color Color Preprinted paper Preprinted...
  • Page 46 User's Guide Loading Paper 2. Slide the edge guides to their maximum position. Note: When using paper larger than A4 size, extend the paper cassette. 3. Slide the front edge guide to the paper size you want to use.
  • Page 47 User's Guide Loading Paper 4. With the printable side facing down, load paper against the front edge guide. Important: ❏ Make sure the paper does not extend beyond the triangle symbol at the end of the paper cassette. ❏ Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide.
  • Page 48 User's Guide Loading Paper Note: ❏ Load a single sheet of defined size plain paper with binding holes at the left or right. ❏ Adjust the print position of your file to avoid printing over the holes. ❏ Automatic 2-sided printing is not available for pre-punched paper. 5.
  • Page 49: Placing Originals

    User's Guide Placing Originals Placing Originals Place originals on the scanner glass or the ADF. Use the scanner glass for originals that the ADF does not support. You can scan multiple originals at the same time with the ADF. Available Originals for the ADF Available Paper Sizes A4, Letter, Legal Paper Type...
  • Page 50 User's Guide Placing Originals 2. Slide the ADF edge guide. 3. Place the originals face up in the ADF. Important: ❏ Do not load originals above the line indicated by the triangle symbol on the ADF. ❏ Do not add originals while scanning. ❏...
  • Page 51: Placing Originals On The Adf For 2-Up Copying

    User's Guide Placing Originals 4. Slide the ADF edge guide to the edge of the originals. Related Information “Available Originals for the ADF” on page 49 & Placing Originals on the ADF for 2-up Copying Place the originals in the direction shown in the illustration, and then select the orientation setting. ❏...
  • Page 52 User's Guide Placing Originals 1. Open the document cover. 2. Remove any dust or stains on the scanner glass. 3. Place the original face-down and slide it to the corner mark. Note: ❏ A range of 1.5 mm from the edges of the scanner glass is not scanned. ❏...
  • Page 53: Managing Contacts

    User's Guide Managing Contacts Managing Contacts Registering a contacts list allows you to easily enter destinations. You can register up to 100 entries, and you can use the contacts list when you enter a fax number, enter a destination for attaching a scanned image to an email, and saving a scanned image to a network folder.
  • Page 54: Register Contacts On A Computer

    User's Guide Managing Contacts 2. Tap Contacts. 3. Do one of the following. ❏ To register a new grouped contacts, tap Add Entry and then tap Add Group. ❏ To edit a grouped contacts, tap on the target grouped contacts, and then tap Edit. ❏...
  • Page 55: Registering Destinations As A Group

    User's Guide Managing Contacts Items Settings and Explanation Index Word Enter words to search in 30 characters or less in Unicode (UTF-8). If you do not specify this, leave it blank. Type Select the type of the address that you want to register. Assign to Frequent Use Select to set the registered address as a frequently used address.
  • Page 56: Exporting And Importing Contacts Using A Computer

    Contacts data may be lost due to a printer malfunction. We recommend that you make a backup of the data whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
  • Page 57 User's Guide Managing Contacts 2. Select the exported file, and then enter the encrypted password. 3. Click Next. 4. Select Contacts, and then click Next. 5. Click OK. Related Information “Running Web Config on a Web Browser” on page 162 &...
  • Page 58: Printing From The Control Panel

    User's Guide Printing Printing Printing from the Control Panel You can print data from an external USB device connected to your printer. Printing JPEG Files from a Memory Device Note: If you have more than 999 images on your memory device, images are automatically divided into groups and the group selection screen is displayed.
  • Page 59: Printing Tiff Files From A Memory Device

    User's Guide Printing Printing TIFF Files from a Memory Device 1. Connect the memory device to the printer's external interface USB port. 2. Tap Memory Device on the home screen. 3. Tap TIFF. The files on the memory device are displayed as a list. To change the order of the files, tap 4.
  • Page 60: Tiff Settings

    User's Guide Printing Layout: Select how to layout the JPEG files. Borderless is for printing one file per sheet without margins around the edges. The image is enlarged a little to remove borders from the edges of the paper. With Border is for printing one file per sheet with margins around the edges.
  • Page 61: Printing From A Computer

    User's Guide Printing Fit Frame: Select On to crop the photo to fit into the selected photo layout automatically. If the aspect ratio of the image data and the paper size is different, the image is automatically enlarged or reduced so that the short sides match the short sides of the paper.
  • Page 62 User's Guide Printing 5. Select Preferences or Properties to access the printer driver window. 6. Make the following settings. ❏ Paper Source: Select the paper source in which you loaded the paper. If the printer has only one paper source, this item is not displayed. ❏...
  • Page 63: Printing Basics - Mac Os X

    User's Guide Printing “List of Paper Type” on page 44 & Printing Basics - Mac OS X Note: Explanations in the section use TextEdit as an example. Operations and screens differ depending on the application. See the application's help for details. 1.
  • Page 64 Printing 5. Select Print Settings from the pop-up menu. Note: On Mac OS X v10.8.x or later, if the Print Settings menu is not displayed, the Epson printer driver has not been installed correctly. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.
  • Page 65: Printing On 2-Sides

    Printing on 2-Sides - Windows Note: ❏ Manual 2-sided printing is available when EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 66 User's Guide Printing 3. Access the printer driver window. 4. Select Auto (Long-edge binding), Auto (Short-edge binding), Manual (Long-edge binding), or Manual (Short-edge binding) from 2-Sided Printing on the Main tab. 5. Click Settings, make the appropriate settings, and then click OK. Note: To print a folded booklet, select Booklet.
  • Page 67: Printing Several Pages On One Sheet

    User's Guide Printing Related Information “Loading Paper in the Paper Cassette” on page 45 & “Printing Basics - Mac OS X” on page 63 & Printing Several Pages on One Sheet You can print two or four pages of data on a single sheet of paper. Printing Several Pages on One Sheet - Windows Note: This feature is not available for borderless printing.
  • Page 68: Printing To Fit The Paper Size

    User's Guide Printing Printing Several Pages on One Sheet - Mac OS X 1. Load paper in the printer. 2. Open the file you want to print. 3. Access the print dialog. 4. Select Layout from the pop-up menu. 5. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. 6.
  • Page 69 User's Guide Printing ❏ Output Paper: Select the paper size you loaded in the printer. Fit to Page is selected automatically. Note: If you want to print a reduced image at the center of the page, select Center. 5. Set the other items on the Main and More Options tabs as necessary, and then click OK. 6.
  • Page 70: Printing Multiple Files Together (For Windows Only)

    User's Guide Printing Printing Multiple Files Together (for Windows Only) Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job. You can specify the print settings for combined files, such as layout, print order, and orientation. 1.
  • Page 71: Printing One Image On Multiple Sheets To Create A Poster (For Windows Only)

    User's Guide Printing Printing One Image on Multiple Sheets to Create a Poster (for Windows Only) This feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping them together. Note: This feature is not available for borderless printing.
  • Page 72 User's Guide Printing Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks.
  • Page 73 User's Guide Printing 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
  • Page 74 User's Guide Printing 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
  • Page 75 User's Guide Printing 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 76 User's Guide Printing 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 77: Printing Using Advanced Features

    User's Guide Printing 10. Cut off the remaining margins along the outer guide. Printing Using Advanced Features This section introduces a variety of additional layout and printing features available on the printer driver. Related Information “Windows Printer Driver” on page 163 &...
  • Page 78: Printing A Reduced Or Enlarged Document

    User's Guide Printing Windows To add your own preset, set items such as the Document Size and Paper Type on the Main or More Options tab, and then click Add/Remove Presets in Printing Presets. Note: To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then delete Mac OS X Access the print dialog.
  • Page 79 Mac OS X Access the print dialog. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. Select Color Options from the pop-up menu, and then select one of the available options. Click the arrow next to Advanced Settings and make the appropriate settings.
  • Page 80: Printing Photos Using Epson Easy Photo Print

    On the Maintenance tab, click Extended Settings, and then select Barcode mode. Printing Photos Using Epson Easy Photo Print Epson Easy Photo Print lets you lay out and print photos easily on various types of paper. See the application's help for details.
  • Page 81 You can install Epson iPrint on your smart device from the following URL or QR code. http://ipr.to/c Printing Using Epson iPrint Start Epson iPrint from your smart device and select the item you want to use from the home screen. The following screens are subject to change without notice.
  • Page 82 ❏ Make sure that the Wi-Fi Direct (Simple AP) connection setting is enabled. ❏ Enable the NFC function on your smart device. ❏ Make sure that Epson iPrint is installed on your smart device. If not, touch the NFC antenna of the smart device to the printer's NFC tag and install it.
  • Page 83: Using Airprint

    2. Touch the NFC antenna of your smart device to the printer's NFC tag. Epson iPrint starts. 3. On the Epson iPrint home screen, touch the NFC antenna of your smart device to the printer's NFC tag again. The printer and the smart device are connected.
  • Page 84: Canceling Printing

    User's Guide Printing 2. Set up your product for wireless printing. See the link below. http://epson.sn 3. Connect your Apple device to the same wireless network that your product is using. 4. Print from your device to your product. Note: For details, see the AirPrint page on the Apple website.
  • Page 85 User's Guide Printing 3. Cancel the job. ❏ Mac OS X v10.8.x or later Click next to the progress meter. ❏ Mac OS X v10.6.8 to v10.7.x Click Delete.
  • Page 86: Copying

    User's Guide Copying Copying Copying Basics This section explains the steps for basic copying. 1. Place the originals. If you want to copy multiple originals, place all of the originals on the ADF. 2. Tap Copy on the home screen. 3.
  • Page 87: Advanced Menu Options For Copying

    User's Guide Copying ❏ 1→1-Sided Copies one side of an original onto a single side of paper. ❏ 1→2-Sided Copies two single-sided originals onto both sides of a single sheet of paper. Select the orientation of your original and the binding position of the paper. (Density) : Increase the level of density when the copying results are faint.
  • Page 88 User's Guide Copying Original Size: Select the size of your original. When copying non-standard size originals, select the size closest to your original. Multi-Page: ❏ Single Page Copies a single-sided original onto a single sheet. ❏ 2-up Copies two single-sided originals onto a single sheet in 2-up layout. Select the layout order and the orientation of your original.
  • Page 89: Scanning

    User's Guide Scanning Scanning Scanning Using the Control Panel Scanning to a Network Folder or FTP Server You can save the scanned image to a specified folder on a network. You can specify the folder by entering a folder path directly, but it may be easier if you register the folder information in the contacts list first. Note: ❏...
  • Page 90 User's Guide Scanning Menu Options for Scanning to a Folder Note: The items may not be available depending on other settings you made. Edit Location: ❏ Communication Mode: Select the communication mode. ❏ Location: Enter a folder path in which to save the scanned image. ❏...
  • Page 91: Scanning To An Email

    User's Guide Scanning Density: Select the contrast of the scanned image. Remove Shadow: Remove the shadows of the original that appear in the scanned image. ❏ Surround: Remove the shadows at the edge of the original. ❏ Center: Remove the shadows of the binding margin of the booklet. Remove Punch Holes: Remove the punch holes that appear in the scanned image.
  • Page 92 User's Guide Scanning 2. Tap Scan on the home screen. 3. Tap Email. 4. Specify the addresses. ❏ To enter the email address manually: Tap Keyboard, enter the email address, and then tap OK. ❏ To select from the contacts list: Tap Contacts, select a contact or a group, and then tap Close. You can search for the address from the contacts list.
  • Page 93 User's Guide Scanning Quality: ❏ Resolution: Select the scanning resolution. ❏ Original Type: Select the type of your original. Scan Area: ❏ Scan Size: Select the scan size. To crop the white space around the text or image when scanning, select Auto Cropping.
  • Page 94: Scanning To A Computer (Event Manager)

    ❏ Attach to e-mail: Starts the email client on your computer, and then automatically attaches it to an email. ❏ Follow custom setting: Saves the scanned image using the settings on the Epson Event Manager. You can change the scan settings such as the scanning size, folder to save to, or save format.
  • Page 95 User's Guide Scanning 2. Make sure that your scanner is selected as the Scanner on the Button Settings tab on the main screen. 3. Click Make Job Settings.
  • Page 96 User's Guide Scanning 4. Make scan settings on the Job Settings screen. ❏ Edit Job Settings: Select Custom Action. ❏ Setting: Scan using the best settings for the selected type of original. Click Detailed Settings for Scanning to set the items such as the resolution or the color for saving the scanned image. ❏...
  • Page 97: Scanning To A Memory Device

    User's Guide Scanning 6. Make sure that the Custom Action is selected on the Custom Action list. 7. Click Close to close Epson Event Manager. Scanning to a Memory Device You can save the scanned image to a memory device.
  • Page 98 User's Guide Scanning Basic Menu Options for Scanning to a Memory Device Note: The items may not be available depending on other settings you made. B&W/Color: Select whether to scan in color or in monochrome. (File Format): Select the format in which to save the scanned image. ❏...
  • Page 99: Scanning To The Cloud

    Clear All Settings Resets the scan settings to their defaults. Scanning to the Cloud You can send scanned images to cloud services. Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu...
  • Page 100 User's Guide Scanning Related Information “Placing Originals” on page 49 & Basic Menu Options for Scanning to the Cloud Note: The items may not be available depending on other settings you made. B&W/Color: Select whether to scan in color or in monochrome. JPEG/PDF: Select the format in which to save the scanned image.
  • Page 101: Scanning To A Computer (Wsd)

    User's Guide Scanning ❏ Document Direction: Select the orientation of the original. Clear All Settings Resets the scan settings to their defaults. Scanning to a Computer (WSD) Note: ❏ This feature is only available for computers running Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista. ❏...
  • Page 102 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.
  • Page 103: Scanning From A Computer

    Scanning from a Computer Scanning Using Epson Scan 2 You can scan using the scanner driver "Epson Scan 2". You can scan originals using detailed settings that are suitable for text documents. See the Epson Scan 2 help for an explanation of each setting item.
  • Page 104 User's Guide Scanning 3. Make the following settings on the Main Settings tab. ❏ Document Source: Select the source where the original is placed. ❏ Scanning Side: Select the side of the original you want to scan when scanning from ADF. ❏...
  • Page 105 User's Guide Scanning ❏ On the Advanced Settings tab, you can make detailed image adjustment settings that are suitable for text documents, such as the following. ❏ Unsharp Mask: You can enhance and sharpen the outlines of the image. ❏ Descreening: You can remove moiré patterns (web-like shadows) that appear when scanning printed papers such as a magazine.
  • Page 106: Scanning From Smart Devices

    Scanning from Smart Devices Epson iPrint is an application that allows you to scan photos and documents from a smart device, such as a smartphone or tablet, that is connected to the same wireless network as your printer. You can save the scanned data on a smart device or to Cloud services, send it by email, or print it.
  • Page 107: Scanning By Touching Smart Devices To The Nfc Tag

    Make sure that you prepare the followings to use this feature. ❏ Enable the NFC function on your smart device. ❏ Epson iPrint is installed on your smart device. If not, touch the NFC tag antenna of the smart device to the printer's NFC Tag to install it.
  • Page 108 2. Touch the NFC antenna of your smart device to the printer's NFC Tag. Epson iPrint starts. 3. Select the scan menu in Epson iPrint. 4. Touch the NFC antenna of your smart device to the printer's NFC Tag again.
  • Page 109: Faxing

    User's Guide Faxing Faxing Setting Up a Fax Connecting to a Phone Line Compatible Telephone Lines You can use the printer over standard analogue telephone lines (PSTN = Public Switched Telephone Network) and PBX (Private Branch Exchange) telephone systems. You may not be able to use the printer with the following phone lines or systems. ❏...
  • Page 110 User's Guide Faxing Connecting to a Standard Phone Line (PSTN) or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer. Related Information “Making Settings for a PBX Phone System” on page 114 &...
  • Page 111 User's Guide Faxing Note: ❏ If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the phone device for details. ❏ If you connect an answering machine, make sure the printer's Rings to Answer setting is set higher than the number of rings your answering machine is set to answer a call.
  • Page 112: Making Basic Fax Settings

    User's Guide Faxing 4. Pick up the handset. The connection is established when (Send) is enabled as the following screen. Related Information “Making Settings for a PBX Phone System” on page 114 & Making Basic Fax Settings First make basic fax settings such as Receive Mode using the Fax Setting Wizard, and then configure the other settings as necessary.
  • Page 113 User's Guide Faxing 7. On the Distinctive Ring Detection (DRD) Setting screen, make the following settings. ❏ If you have subscribed to a distinctive ring service from your telephone company: Tap Settings , and then select the ring pattern to be used for incoming faxes. - If you select All, go to step 8.
  • Page 114 User's Guide Faxing Related Information “Fax Settings” on page 128 & Making Settings for a PBX Phone System Make the following settings when using the printer in offices that use extensions and require external access codes, such as 0 and 9, to get an outside line. 1.
  • Page 115 User's Guide Faxing 3. Tap Print Settings, and then tap the Add Reception Information to set this to On. Related Information “Print Settings” on page 131 & Making Settings to Print Received Faxes on 2-Sides You can print multiple pages of received documents on both sides of the paper. 1.
  • Page 116: Sending Faxes

    User's Guide Faxing Sending Faxes Basic Fax Sending Operations Send faxes in color or monochrome (B&W). Note: When sending a fax in monochrome, you can preview the scanned image on the LCD screen before sending. Sending Fax Using the Control Panel You can enter fax numbers for recipients and send faxes by using the control panel.
  • Page 117 User's Guide Faxing 5. When sending a fax in monochrome, tap Preview on the Recipient tab to confirm the scanned document. To send the fax as is, tap Start Sending, and then go to step 7. Otherwise, cancel the preview by tapping Cancel, and then go to step 3.
  • Page 118: Various Ways Of Sending Faxes

    User's Guide Faxing 5. When you hear a fax tone, tap , and then hang up the handset. Note: When a number is dialed using the connected telephone, it takes longer to send a fax because the printer performs scanning and sending simultaneously. While sending the fax, you cannot use the other features. 6.
  • Page 119 User's Guide Faxing Related Information “Placing Originals” on page 49 & “Sending Fax Using the Control Panel” on page 116 & “Fax Settings” on page 128 & Sending a Fax with a Selected Header You can send a fax with sender information that is suitable for the recipient. You need to register multiple headers of sender information in advance in the printer by following the steps below.
  • Page 120: Sending A Fax From A Computer

    User's Guide Faxing Related Information “Fax Settings” on page 128 & Sending Different Size Documents Using ADF (ADF Continuous Scan) If you place different sized originals in the ADF, all of the originals are sent at the largest size among them. You can send them in their original sizes by sorting and placing them by size, or placing them one by one.
  • Page 121: Various Ways Of Receiving Faxes

    User's Guide Faxing 3. Select how to receive. ❏ For users who want to receive a fax after answering calls with the connected telephone, or who do not fax often: Select Manual. The printer never automatically receives faxes and allows you to answer the phone for voice calls, or operate the printer to receive the fax.
  • Page 122 User's Guide Faxing Related Information “Making Paper Source Settings to Receive Faxes (For Models with Two or More Paper Sources)” on page 114 & “Receiving Faxes Using a Connected Telephone (Remote Receive)” on page 122 & “Saving Received Faxes in the Inbox” on page 124 &...
  • Page 123: Saving Of Received Faxes

    User's Guide Faxing 2. Tap 3. Tap the Polling Receive box to set this to On. 4. Tap Close. 5. Enter the fax number. Note: When Direct Dialing Restrictions in Security Settings is enabled, you can only select fax recipients from the contact list or the sent fax history.
  • Page 124 User's Guide Faxing Related Information “Saving Received Faxes in the Inbox” on page 124 & “Saving Received Faxes in an External Memory Device” on page 125 & “Saving Received Faxes on a Computer” on page 126 & Saving Received Faxes in the Inbox You can set to save received faxes in the printer's inbox.
  • Page 125 User's Guide Faxing 3. If the inbox has been password protected, enter the inbox password. 4. Select the fax you want to view from the list. The contents of the fax are displayed. ❏ : Moves the screen in the direction of the arrows. ❏...
  • Page 126: Saving Received Faxes On A Computer

    User's Guide Faxing Related Information “Fax Output Settings” on page 131 & Saving Received Faxes on a Computer You can set to convert received documents into PDF format and save them on a computer connected to the printer. You can also set to automatically print the documents while saving them on the computer. You need to use FAX Utility to make the setting.
  • Page 127: Using Other Faxing Features

    User's Guide Faxing Related Information “Setting Receive Mode” on page 120 & “FAX Utility” on page 167 & Using Other Faxing Features Printing Fax Report and List Printing Fax Report Manually 1. Tap Fax on the home screen. 2. Tap (More).
  • Page 128: Setting Security For Faxing

    User's Guide Faxing Setting Security for Faxing You can make security settings to prevent sending a fax to the wrong recipient, or prevent received documents from being leaked or lost. You can also delete backed-up fax data. 1. Tap Settings on the home screen. 2.
  • Page 129 User's Guide Faxing ❏ Density Sets the density of the outgoing fax. ❏ Remove Background Detects the paper color (background color) of the original document, and removes or lightens the color. Depending on the darkness and vividness of the color, it may not be removed or lightened ❏...
  • Page 130: More

    User's Guide Faxing More Select the menus on the control panel as described below. Fax > (More) Transmission History: You can check the history of sent or received fax jobs. Fax Report: ❏ Last Transmission Prints a report for the previous fax that was sent or received through polling. ❏...
  • Page 131: Check Fax Connection

    User's Guide Faxing Check Fax Connection Select the menus on the control panel as described below. Settings > General Settings > Fax Settings > Check Fax Connection Checks if the printer is connected to the phone line and ready for fax transmission, and prints the check result on A4 size plain paper.
  • Page 132 User's Guide Faxing Split Page Settings: Make split page settings when the size of the received document is larger than the size of the paper loaded in the printer. Auto Rotation: Rotates faxes received as landscape-orientated, A5 size documents so that they are printed on the correct paper size.
  • Page 133: Report Settings

    User's Guide Faxing Report Settings Select the menu on the control panel as described below. Settings > General Settings > Fax Settings > Report Settings Fax Log Auto Print: Prints the fax log automatically. Select On(Every 30) to print a log every time 30 fax jobs are completed.
  • Page 134: Security Settings

    User's Guide Faxing Receive Mode: Select the receive mode. DRD: If you have subscribed to a distinctive ring service from your telephone company, select the ring pattern to be used for incoming faxes. The distinctive ring service, offered by many telephone companies (the service name differs by company), allows you to have several phone numbers on one phone line.
  • Page 135: Menu Options For Inbox

    User's Guide Faxing Settings > User Settings > Fax The settings made in this menu become your default settings for sending faxes. For explanations on the setting items, see the Fax Settings in Fax mode. Menu Options for Inbox on the home screen.
  • Page 136: Replacing Ink Cartridges And Other Consumables

    1. Access the printer driver window. 2. Click EPSON Status Monitor 3 on the Maintenance tab, and then click Details. Note: If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. Related Information “Windows Printer Driver”...
  • Page 137: Ink Cartridge Codes

    Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may not be displayed.
  • Page 138 User's Guide Replacing Ink Cartridges and Other Consumables ❏ Do not open the ink cartridge package until you are ready to install it in the printer. The cartridge is vacuum packed to maintain its reliability. If you leave a cartridge unpacked for a long time before using it, normal printing may not be possible.
  • Page 139 User's Guide Replacing Ink Cartridges and Other Consumables ❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. ❏ Install all ink cartridges; otherwise you cannot print. ❏ Do not replace ink cartridges with the power off. Do not move the print head by hand; otherwise, you may damage the printer.
  • Page 140: Replacing Ink Cartridges

    “Ink Cartridge Handling Precautions” on page 137 & Maintenance Box Code Epson recommends the use of a genuine Epson maintenance box. The following is the code for the genuine Epson maintenance box. T6715 Maintenance Box Handling Precautions Read the following instructions before replacing the maintenance box.
  • Page 141: Replacing The Maintenance Box

    Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as possible. Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ The available period varies depending on the usage conditions.
  • Page 142: Temporarily Printing With Black Ink - Windows

    User's Guide Replacing Ink Cartridges and Other Consumables Temporarily Printing with Black Ink - Windows 1. When the following window is displayed, cancel printing. Note: If you cannot cancel printing from the computer, cancel using the printer's control panel. 2. Access the printer driver window. 3.
  • Page 143: Temporarily Printing With Black Ink - Mac Os X

    User's Guide Replacing Ink Cartridges and Other Consumables Related Information “Loading Paper in the Paper Cassette” on page 45 & “Printing Basics - Windows” on page 61 & Temporarily Printing with Black Ink - Mac OS X Note: To use this feature through a network, connect with Bonjour. 1.
  • Page 144 ❏ EPSON Status Monitor 3: Enabled Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.
  • Page 145: Maintaining The Printer

    We recommend to turn off the printer. If print quality has still not improved, contact Epson support. ❏ To prevent the print head from drying out, do not unplug the printer while the power is on.
  • Page 146: Checking And Cleaning The Print Head - Windows

    User's Guide Maintaining the Printer 7. When cleaning is finished, print the nozzle check pattern again. Repeat cleaning and printing the pattern until all lines are printed completely. Related Information “Loading Paper in the Paper Cassette” on page 45 & Checking and Cleaning the Print Head - Windows 1.
  • Page 147: Aligning The Print Head - Control Panel

    User's Guide Maintaining the Printer Aligning the Print Head - Control Panel 1. Load A4-size plain paper in the printer. If your printer has two paper cassettes, load paper in paper cassette 1. 2. Tap Maintenance on the home screen. 3.
  • Page 148: Cleaning The Paper Path For Ink Smears

    User's Guide Maintaining the Printer ❏ Horizontal Alignment: Find and enter the number for the least separated and overlapping pattern. Related Information “Loading Paper in the Paper Cassette” on page 45 & Cleaning the Paper Path for Ink Smears When the printouts are smeared or scuffed, clean the roller inside. Important: Do not use tissue paper to clean the inside of the printer.
  • Page 149 User's Guide Maintaining the Printer 1. Open the ADF cover. 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: Using a dry cloth may damage the surface of the roller. Use the ADF after the roller has dried. 3.
  • Page 150: Cleaning The Scanner Glass

    User's Guide Maintaining the Printer 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏...
  • Page 151: Saving Power

    User's Guide Maintaining the Printer 1. Open the document cover. 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
  • Page 152 User's Guide Maintaining the Printer Note: Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase.
  • Page 153: Menu Options For Settings

    User's Guide Menu Options for Settings Menu Options for Settings Tap Settings on the home screen of the printer to make various settings. Menu Options for General Settings Select the menus on the control panel as described below. Settings > General Settings Basic Settings Select the menus on the control panel as described below.
  • Page 154: Printer Settings

    User's Guide Menu Options for Settings Date/Time Settings: ❏ Date/Time Enter the current date and time. ❏ Daylight Saving Time Select the summer time setting that applies to your area. ❏ Time Difference Enter the time difference between your local time and UTC (Coordinated Universal Time). Country/Region: Select the country or region in which you are using your printer.
  • Page 155 User's Guide Menu Options for Settings Auto Select Settings This feature is available for models with two paper sources only. Select On for any of following settings to automatically print on paper from any source containing paper that matches your paper settings. ❏...
  • Page 156: Network Settings

    User's Guide Menu Options for Settings Memory Device Interface: ❏ Memory Device: Select Enable to allow the printer to access an inserted memory device. If Disable is selected, you cannot save data to the memory device with the printer. This prevents confidential documents from being removed illegally.
  • Page 157: Web Service Settings

    Settings > General Settings > Web Service Settings Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by tapping Register and follow the instructions. When you have registered, you can change the following settings.
  • Page 158: Menu Options For Supply Status

    For details on registering to Google Cloud Print services, see the following web site. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) Related Information “Epson Connect Service” on page 161 & Menu Options for Supply Status Select the menu on the control panel as described below. Settings > Supply Status Displays the approximate level of the ink and service life of the maintenance box.
  • Page 159: Ink Cartridge Replacement

    User's Guide Menu Options for Settings ❏ Vertical Alignment Select this feature if your printouts look blurry or text and lines are misaligned. ❏ Horizontal Alignment Select this feature if horizontal banding appears at regular intervals in your printouts. Ink Cartridge Replacement: Use this feature to replace the ink cartridges before the ink is expended.
  • Page 160: Menu Options For User Settings

    User's Guide Menu Options for Settings Menu Options for User Settings Select the menus on the control panel as described below. Settings > User Settings You can change the default settings of the following menus. ❏ Copy ❏ Scan to Network Folder/FTP ❏...
  • Page 161: Network Service And Software Information

    Epson Connect Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. The features available on the Internet are as follows.
  • Page 162: Running Web Config On A Web Browser

    Examples: IPv4: http://192.168.100.201/ IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the maintenance screen of Epson iPrint. Related Information “Using Epson iPrint” on page 80 & “Printing a Network Connection Report” on page 33 &...
  • Page 163: Running Web Config On Mac Os X

    User's Guide Network Service and Software Information Running Web Config on Mac OS X 1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. 2. Click Options & Supplies> Show Printer Webpage. Windows Printer Driver The printer driver controls the printer according to the commands from an application.
  • Page 164: Restricting Settings For The Windows Printer Driver

    See the online help for explanations of the setting items. 4. Click OK. Making Operation Settings for the Windows Printer Driver You can make settings such as enabling EPSON Status Monitor 3. 1. Access the printer driver window. 2. Click Extended Settings on the Maintenance tab.
  • Page 165: Mac Os X Printer Driver

    User's Guide Network Service and Software Information 3. Make the appropriate settings, and then click OK. See the online help for explanations of the setting items. Related Information “Windows Printer Driver” on page 163 & Mac OS X Printer Driver The printer driver controls the printer according to the commands from an application.
  • Page 166: Epson Scan 2 (Scanner Driver)

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2> Epson Scan 2. Starting on Mac OS X Note: Epson Scan 2 does not support the Mac OS X fast user switching feature.
  • Page 167: Pc-Fax Driver (Fax Driver)

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > Epson Software > Event Manager. Starting on Mac OS X Select Go >...
  • Page 168: Epson Easy Photo Print

    Epson Easy Photo Print Epson Easy Photo Print is an application that allows you to easily print photos with various layouts. You can preview the photo image and adjust the images or position. You can also print photos with a frame. See the application's help for details.
  • Page 169: Epson Software Updater

    Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS X Select Go >...
  • Page 170: Uninstalling Applications

    User's Guide Network Service and Software Information Related Information “Installing Applications” on page 171 & Uninstalling Applications Log in to your computer as an administrator. Enter the administrator password if the computer prompts you. Uninstalling Applications - Windows 1. Press the button to turn off the printer.
  • Page 171: Uninstalling Applications - Mac Os X

    6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet printers and you only want to delete some drivers, delete all of them first, and then install the necessary printer driver again.
  • Page 172: Updating Applications And Firmware

    Do not turn off or unplug the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website.
  • Page 173 While "Recovery Mode" is displayed on the printer, you cannot update the firmware over a network connection. On the computer, access your local Epson website, and then download the latest printer firmware. See the instructions on the website for the next steps.
  • Page 174: Solving Problems

    Error Messages Solutions Printer Error Remove any paper or protective material in the printer. If the error message is still displayed, contact Epson support. Turn on the printer again. See your documentation for more details. Paper out in XX. Load paper, and then insert the paper cassette all the way.
  • Page 175: Checking The Printer Status - Windows

    2. Click EPSON Status Monitor 3 on the Maintenance tab, and then click Details. You can check the printer status, ink levels, and error status. Note: If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. Related Information “Windows Printer Driver”...
  • Page 176: Removing Jammed Paper

    User's Guide Solving Problems “Updating Applications and Firmware” on page 172 & Removing Jammed Paper Follow the on-screen instructions on the printer's control panel to locate and remove the jammed paper including any torn pieces. The LCD screen displays an animation that shows you how to remove jammed paper. Caution: Never touch the buttons on the control panel while your hand is inside the printer.
  • Page 177: Paper Jams

    User's Guide Solving Problems “Paper Handling Precautions” on page 42 & “Available Paper and Capacities” on page 43 & “List of Paper Type” on page 44 & Paper Jams Load paper in the correct direction, and slide the edge guides against the edges of the paper. Related Information “Removing Jammed Paper”...
  • Page 178: Power And Control Panel Problems

    User's Guide Solving Problems ❏ Do not load originals above the line indicated by the triangle symbol on the ADF. ❏ Check that the ADF icon is on at the bottom of the screen. If it is off, place the originals again. Related Information “Available Originals for the ADF”...
  • Page 179: Lcd Screen Gets Dark

    User's Guide Solving Problems Note: Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase. LCD Screen Gets Dark The printer is in sleep mode. Tap anywhere on the LCD screen to return it to its former state. Touch Screen Does Not Respond ❏...
  • Page 180: When You Cannot Make Network Settings

    User's Guide Solving Problems Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer. If the printer is paused, click Resume (or Resume Printer). Related Information “Connecting to a Computer” on page 24 &...
  • Page 181 User's Guide Solving Problems ❏ You may not be able to connect to the access point when the access point has multiple SSIDs and devices are connected to different SSIDs on the same access point. Connect the computer or smart device to the same SSID as the printer.
  • Page 182: Checking The Ssid Connected To The Printer

    User's Guide Solving Problems Related Information “Checking the SSID Connected to the Printer” on page 182 & “Checking the SSID for the Computer” on page 182 & Checking the SSID Connected to the Printer Tap Settings > General Settings > Network Settings > Network Status. You can check the SSID for Wi-Fi and Wi- Fi Direct from each menu.
  • Page 183: Suddenly The Printer Cannot Print Over A Network Connection

    User's Guide Solving Problems Mac OS X Click the Wi-Fi icon at the top of the computer screen. A list of SSIDs is displayed and the connected SSID is indicated with a check mark. Suddenly the Printer Cannot Print over a Network Connection Checking the network environment ❏...
  • Page 184: Connection

    User's Guide Solving Problems Checking the network connection of the computer Try accessing any website from your computer to make sure that your computer's network settings are correct. If you cannot access any website, there is a problem on the computer. Check the network connection of the computer. Related Information “Checking the SSID Connected to the Printer”...
  • Page 185: Banding Or Unexpected Colors Appear

    User's Guide Solving Problems Related Information “Checking and Cleaning the Print Head” on page 145 & Banding or Unexpected Colors Appear The print head nozzles may be clogged. Perform a nozzle check to check if the print head nozzles are clogged. Clean the print head if any of the print head nozzles are clogged.
  • Page 186: Blurry Prints, Vertical Banding, Or Misalignment

    User's Guide Solving Problems Blurry Prints, Vertical Banding, or Misalignment Align the print head using the Vertical Alignment feature. Related Information “Aligning the Print Head” on page 146 & Print Quality Does Not Improve Even After Aligning the Print Head During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned.
  • Page 187: Paper Is Smeared Or Scuffed

    ❏ For best results, use up ink cartridge within six months of opening the package. ❏ Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.
  • Page 188: Paper Is Smeared During Automatic 2-Sided Printing

    User's Guide Solving Problems ❏ When vertical banding appears or the paper is smeared, clean the paper path. ❏ Place the paper on a flat surface to check if it is curled. If it is, flatten it. ❏ If thick paper is scuffed, enable the reduce scuffing setting. If you enable this setting, print quality may decline or printing may slow down.
  • Page 189: Images Or Photos Are Printed In Unexpected Colors

    Solving Problems Images or Photos are Printed in Unexpected Colors When printing from the control panel or from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting.
  • Page 190: The Position, Size, Or Margins Of The Printout Are Incorrect

    User's Guide Solving Problems The Position, Size, or Margins of the Printout Are Incorrect ❏ Load paper in the correct direction, and slide the edge guides against the edges of the paper. ❏ When placing the originals on the scanner glass, align the corner of the original with the corner indicated by a symbol on the frame of the scanner glass.
  • Page 191: Mosaic-Like Patterns In The Prints

    User's Guide Solving Problems Mosaic-Like Patterns in the Prints When printing images or photos, print using high-resolution data. Images on websites are often low resolution although they look good enough on the display, and so print quality may decline. Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image ❏...
  • Page 192: Other Printing Problems

    User's Guide Solving Problems Related Information “Uninstalling Applications” on page 170 & “Installing Applications” on page 171 & Other Printing Problems Printing Is Too Slow ❏ Close any unnecessary applications. ❏ Lower the quality setting. High quality printing slows down the printing speed. ❏...
  • Page 193: Cannot Start Scanning

    In Windows, make sure the printer (scanner) is displayed in Scanner and Camera. The printer (scanner) should be displayed as "EPSON XXXXX (printer name)". If the printer (scanner) is not displayed, uninstall and then re- install Epson Scan 2. See the following to access Scanner and Camera.
  • Page 194: Scanned Image Problems

    “Cleaning the ADF” on page 148 & The Image Quality Is Rough ❏ In Epson Scan 2, adjust the image using items on the Advanced Settings tab, and then scan. ❏ If the resolution is low, try increasing the resolution and then scanning. Related Information “Scanning Using Epson Scan 2”...
  • Page 195: Text Is Blurred

    ❏ In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement. ❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the Threshold on the Advanced Settings tab.
  • Page 196: Text Is Not Recognized Correctly When Saving As A Searchable Pdf

    ❏ Originals with creases or wrinkles ❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the Threshold on the Advanced Settings tab. When you increase the Threshold, the black color area becomes larger.
  • Page 197: Other Scanning Problems

    Scanning Stops when Scanning to PDF/Multi-TIFF ❏ When scanning using Epson Scan 2, you can continuously scan up to 999 pages in PDF format and up to 200 pages in Multi-TIFF format. When scanning using the control panel, you can continuously scan up to 50 pages in single-sided scanning using the ADF, and up to 100 pages in 2-sided scanning using the ADF and when scanning using the scanner glass.
  • Page 198: Problems When Sending And Receiving Faxes

    ❏ In Windows, make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.
  • Page 199: Cannot Send Faxes

    User's Guide Solving Problems ❏ In Mac OS X, check the following. ❏ Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then make sure the printer (fax) is displayed. The printer (fax) is displayed as "FAX XXXX (USB)" or "FAX XXXX (IP)".
  • Page 200: Cannot Send Faxes At A Specified Time

    User's Guide Solving Problems Cannot Send Faxes at a Specified Time Set the date and the time correctly on the control panel. Related Information “Sending Faxes at a Specified Time (Send Fax Later)” on page 118 & “Basic Settings” on page 153 &...
  • Page 201: Sent Fax Quality Is Poor

    User's Guide Solving Problems ❏ If the printer has been set to save received faxes on a memory device, connect the device, in which you have created a folder to save faxes, to the printer. Once the faxes are saved in the device, they are deleted from the printer's memory.
  • Page 202: Received Fax Quality Is Poor

    User's Guide Solving Problems “Fax Settings” on page 128 & “Cleaning the Scanner Glass” on page 150 & Received Fax Quality Is Poor ❏ Enable the ECM setting on the control panel. ❏ Contact the sender and ask them to send using a higher quality mode. ❏...
  • Page 203: Answering Machine Cannot Answer Voice Calls

    > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Quiet Mode setting. ❏ Epson Scan 2 Click the button to open the Configuration window. Next, set the Quiet Mode on the Scan tab.
  • Page 204: Memory Device Is Not Recognized

    User's Guide Solving Problems Related Information “Basic Settings” on page 153 & Memory Device Is not Recognized Enable the memory device in the Memory Device Interface settings on the control panel. Related Information “Printer Settings” on page 154 & Cannot Save Data to a Memory Device ❏...
  • Page 205: Appendix

    User's Guide Appendix Appendix Technical Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles: 400×2 Color ink nozzles: 400×2 rows for each color Plain Paper 64 to 90 g/m2(17 to 24lb) Weight of Paper Envelopes Envelope #10, DL, C6: 75 to 90 g/m2 (20 to 24 lb) Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality.
  • Page 206: Scanner Specifications

    User's Guide Appendix Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer's mechanism. 3.0 mm (0.12 in.) 5.0 mm (0.20 in.) 18.0 mm (0.71 in.) 47.0 mm (1.85 in.) Scanner Specifications Scanner Type Flatbed Photoelectric Device Effective Pixels...
  • Page 207: Fax Specifications

    User's Guide Appendix Fax Specifications Fax Type Walk-up black and white and color fax capability (ITU-T Super Group 3) Supported Lines Standard analogue telephone lines, PBX (Private Branch Exchange) telephone systems Speed Up to 33.6 kbps Resolution Monochrome ❏ Standard: 8 pel/mm×3.85 line/mm (203 pel/in.×98 line/in.) ❏...
  • Page 208 OS X) UPnP Printing IPv4 Information appliance PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print) IPv4 ✓ AirPrint (iOS, Mac OS X) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later ✓ Google Cloud Print...
  • Page 209: Wi-Fi Specifications

    Functions Supported Remarks ✓ Network Scanning Epson Scan 2 IPv4, IPv6 ✓ Event Manager IPv4 ✓ Epson Connect (Scan to IPv4 Cloud) ✓ AirPrint (Scan) IPv4, IPv6 Mac OS X v10.9 or later ADF (2-sided scanning) ✓ Send a fax IPv4 ✓...
  • Page 210: Security Protocol

    ❏ A device that requires a dedicated driver ❏ A device with security settings (password, encryption, and so on) ❏ A device with a built-in USB hub Epson cannot guarantee all operations of externally connected devices. Supported Data Specifications File Format JPEG taken by digital cameras DCF version 1.0 or 2.0...
  • Page 211: Dimensions

    User's Guide Appendix Maximum Number of Files JPEG: 9990 TIFF: 999 Design rule for Camera File system. Photo data stored on digital cameras with a built-in memory is not supported. Up to 999 files can be displayed at a time. (If the number of files exceeds 999, the files are displayed in groups.) Note: "!"...
  • Page 212: Electrical Specifications

    Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption WF-4730 Series Rated Power Supply Voltage 100 to 240 V...
  • Page 213: Environmental Specifications

    User's Guide Appendix Environmental Specifications Operation Use the printer within the range shown in the following graph. Temperature: 10 to 35°C (50 to 95°F) Humidity: 20 to 80% RH (without condensation) Storage Temperature: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F).
  • Page 214: Regulatory Information

    Manufacturer: Askey Computer Corporation Type: WLU6320-D69 (RoHS) This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
  • Page 215: German Blue Angel

    Appendix Standards and Approvals for Australian Model AS/NZS CISPR22 Class B Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other relevant provisions of AS/NZS4268: C582A, C582B Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.
  • Page 216 User's Guide Appendix Important: ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the printer from printing.
  • Page 217: Accessing An External Usb Device From A Computer

    User's Guide Appendix 8. Close the scanner unit. 9. Prepare to pack the printer as shown below. 10. Pack the printer in its box, using the protective materials. When you use the printer again, make sure you remove the tape securing the ink cartridge holder. If print quality has declined the next time you print, clean and align the print head.
  • Page 218: Restricting Access To An External Usb Device From A Computer

    ❏ Saving received faxes on a computer using FAX Utility. Use Web Config or Epson Net Config to make the settings. The following describes the procedure for Web Config. 1. Start Web Config on the computer connected to the same network as the printer.
  • Page 219: Configuring Mail Server

    Contact your internet service provider to confirm the authentication method of the email server. The printer may not be able to communicate with an email server even if the authentication method is available since security may be enhanced (for example SSL communication is necessary). Visit the Epson support website for the latest information.
  • Page 220: Email Server Setting Items

    User's Guide Appendix Email Server Setting Items Items Explanations Authenticated Account If you select SMTP-AUTH or POP Before Smtp as the Au- thentication Method, enter the user name (email address) registered to the email server within 255 characters or less. Authenticated Password If you select SMTP-AUTH or POP Before Smtp as the Au- thentication Method, enter the password of the authenti-...
  • Page 221 User's Guide Appendix Messages Explanation Connection test was successful. This message appears when the connection with the server is successful. SMTP server communication error. This message appears when Check the following. - Network ❏ The printer is not connected to a network Settings ❏...
  • Page 222: Where To Get Help

    Technical Support Web Site If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also available from the site.
  • Page 223: Help For Users In Europe

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
  • Page 224 Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

This manual is also suitable for:

Workforce pro wf-4730 seriesWf-3720Wf-3721Wf-3725

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