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Epson WorkForce Pro WF-3730 Series User Manual

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User's Guide
NPD6009-00 EN

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Summary of Contents for Epson WorkForce Pro WF-3730 Series

  • Page 1 User's Guide NPD6009-00 EN...
  • Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 3 EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...

  • Page 4: Table Of Contents

    User's Guide Contents Contents Making Wi-Fi Settings by Push Button Setup Copyright (WPS)....... . 27 Making Wi-Fi Settings by PIN Code Setup Trademarks (WPS).
  • Page 5 Check Fax Connection....131 Using Epson iPrint..... . . 80 Fax Setting Wizard.
  • Page 6 Application for Scanning Documents and Images (Epson Scan 2)..... 165 Cleaning the Paper Path for Ink Smears..147 Epson Event Manager.
  • Page 7 User's Guide Contents Suddenly the Printer Cannot Print over a Cannot Scan the Correct Area on the Network Connection..... . 184 Scanner Glass.
  • Page 8 Where to Get Help......222 Technical Support Web Site....222 Contacting Epson Support....223...

  • Page 9: About This Manual

    About This Manual Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 10: Descriptions Used In This Manual

    Descriptions Used in this Manual ❏ Screenshots of the printer driver and the Epson Scan 2 (scanner driver) screens are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation.

  • Page 11: Important Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 12: Printer Advisories And Warnings

    User's Guide Important Instructions Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up/Using the Printer ❏ Do not block or cover the vents and openings in the printer. ❏...

  • Page 13: Advisories And Warnings For Using The Printer With A Wireless Connection

    User's Guide Important Instructions ❏ Before transporting the printer, make sure that the print head is in the home (far right) position and the ink cartridges are in place. ❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet.

  • Page 14: Printer Basics

    User's Guide Printer Basics Printer Basics Part Names and Functions ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF. ADF input tray Feeds originals automatically. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals.
  • Page 15 User's Guide Printer Basics Output tray Holds the ejected paper. Edge guides Feeds the paper straight into the printer. Slide to the edges of the paper. Paper cassette Loads paper. Document cover Blocks external light while scanning. Scanner glass Place the originals. Control panel Indicates the printer's status and allows you to make print settings.
  • Page 16 User's Guide Printer Basics Scanner unit Scans placed originals. Open when replacing ink cartridges or removing jammed paper inside the printer. Ink cartridge holder Install the ink cartridges. Ink is ejected from the print head nozzles underneath. Rear cover Remove when removing jammed paper. LAN port Connects a LAN cable.

  • Page 17: Control Panel

    User's Guide Printer Basics Control Panel Buttons and Lights Turns the printer on or off. Unplug the power cable after checking that the power light is off. Pass a smart device over this mark to print or scan from the smart device directly. Turns on when received documents that have not yet been read, printed, or saved, are stored in the printer's memory.

  • Page 18: Basic Screen Configuration

    User's Guide Printer Basics Related Information “Sound:” on page 152 & “Registering Your Favorite Settings as a Preset” on page 21 & Basic Screen Configuration Indicates items that have been setup for the printer as icons. Tap the icon to check the current settings or access each setting menu.

  • Page 19: Icons Displayed In The Lcd Screen

    User's Guide Printer Basics Slide Hold and move the items around. Icons displayed in the LCD Screen The following icons are displayed on the LCD screen depending on the printer's status. Indicates the status of consumables. Tap the icon to check the approximate ink levels. You can also replace the ink cartridges or print the Supply Status Sheet.

  • Page 20: Entering Characters

    User's Guide Printer Basics Indicates that there is additional information. Tap the icon to displays the message. Indicates a problem with the items. Tap the icon to check how to solve the problem. Indicates that there is data that has not yet been read, printed, or saved. The number displayed indicates the number of data items.

  • Page 21: Viewing Animations

    User's Guide Printer Basics Deletes a character to the left. Viewing Animations You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen. ❏ Tap on the right of the LCD screen: Displays the help screen. Tap How To and select the items that you want to view.

  • Page 22: Menu Options For Preset

    User's Guide Printer Basics Menu Options for Preset on the registered preset to display the details of the registered settings. You can change the registered name by tapping the name on the details screen. Delete the registered preset. Use This Setting: Load the registered preset.

  • Page 23: Network Settings

    User's Guide Network Settings Network Settings Network Connection Types You can use the following connection methods. Ethernet Connection Connect the printer to a hub with an Ethernet cable. Related Information “Making Advanced Network Settings” on page 30 & Wi-Fi Connection Connect the printer and the computer or smart device to the access point.

  • Page 24: Wi-Fi Direct (Simple Ap) Connection

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 25: Connecting To A Smart Device

    You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup Note: If you want to connect a computer and a smart device to the printer at the same time, we recommend connecting the computer first.

  • Page 26: Making Wi-Fi Settings Manually

    User's Guide Network Settings After connecting the printer to the network, connect to the printer from the device that you want to use (computer, smart device, tablet, and so on.) Related Information “Making Wi-Fi Settings Manually” on page 26 & “Making Wi-Fi Settings by Push Button Setup (WPS)”...

  • Page 27: Making Wi-Fi Settings By Push Button Setup (Wps)

    User's Guide Network Settings 6. Tap Enter Password, and then enter the password. Note: ❏ The password is case-sensitive. ❏ If you do not know the password, check if it is written on the label of the access point. If you are using the access point with its default settings, use the password written on the label.

  • Page 28: Making Wi-Fi Settings By Pin Code Setup (Wps)

    User's Guide Network Settings 5. Hold down the [WPS] button on the access point until the security light flashes. If you do not know where the [WPS] button is, or there are no buttons on the access point, see the documentation provided with your access point for details.

  • Page 29: Making Wi-Fi Direct (Simple Ap) Connection Settings

    User's Guide Network Settings 5. Use your computer to enter the PIN code (an eight digit number) displayed on the printer's control panel into the access point within two minutes. Note: See the documentation provided with your access point for details on entering a PIN code. 6.

  • Page 30: Making Advanced Network Settings

    You can check the connection method on the Web site. To access the Web site, scan the QR code displayed on the printer's control panel using the smart device or enter the URL (http://epson.sn) on the computer, and then go to Setup.

  • Page 31: Checking The Network Connection Status

    User's Guide Network Settings ❏ Proxy Server ❏ Do Not Use Select when you are using the printer in a home network environment. ❏ Use Select when you are using a proxy server in your network environment and you want to set it to the printer. Enter the proxy server address and port number.

  • Page 32: Network Icon

    User's Guide Network Settings Network Icon You can check the network connection status and strength of the radio wave using the network icon on the printer's home screen. Related Information “Icons displayed in the LCD Screen” on page 19 & Checking Detailed Network Information from the Control Panel When your printer is connected to the network, you can also view other network-related information by selecting the network menus you want to check.
  • Page 33 User's Guide Network Settings 2. Select Settings on the home screen. 3. Select General Settings > Network Settings > Connection Check. The connection check starts. 4. Select Print Check Report. 5. Print the network connection report. If an error has occurred, check the network connection report, and then follow the printed solutions. 6.
  • Page 34 ❏ If the Wi-Fi connection is suddenly disconnected, check the following. If any of these are applicable, reset the network settings using the installer. You can run it from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 35 ❏ You can access the Internet and other computers or network devices on the same network from the devices you want to connect to the printer. If it still does not work after checking the above, reset the network settings using the installer. You can run it from the following website. http://epson.sn > Setup E-10 Check the following.

  • Page 36: Printing A Network Status Sheet

    ❏ Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on an access point that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 37: Replacing Or Adding New Access Points

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 38: Changing The Network Connection To Ethernet From The Control Panel

    User's Guide Network Settings Select Set up Printer connection again (for new network router or changing USB to network, etc.) on the Install Software screen, and then click Next. Changing the Network Connection to Ethernet from the Control Panel Follow the steps below to change the network connection to Ethernet from Wi-Fi using the control panel. 1.

  • Page 39: Disconnecting Wi-Fi Direct (Simple Ap) Connection From The Control Panel

    User's Guide Network Settings 1. Tap on the home screen. 2. Select Wi-Fi(Recommended). The network status is displayed. 3. Tap Change Settings. 4. Select Others > Disable Wi-Fi. 5. Check the message, and then start setup. 6. When a completion message is displayed, close the screen. The screen automatically closes after a specific length of time.

  • Page 40: Restoring The Network Settings From The Control Panel

    User's Guide Network Settings Restoring the Network Settings from the Control Panel You can restore all network settings to their defaults. 1. Select Settings on the home screen. 2. Select Restore Default Settings > Network Settings. 3. Check the message, and then select Yes. 4.

  • Page 41: Loading Paper

    User's Guide Loading Paper Loading Paper Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 42: Available Paper And Capacities

    Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support.

  • Page 43: List Of Paper Type

    List of Paper Type To obtain optimum printing results, select the paper type that suits the paper. Media Name Media Type Control Panel Printer Driver Copy paper, Plain paper plain papers plain papers Epson Bright White Ink Jet Paper Letterhead Letterhead Letterhead...

  • Page 44: Loading Paper In The Paper Cassette

    Glossy Photo Paper Glossy Epson Matte Paper-Heavyweight Matte Epson Matte Epson Photo Quality Ink Jet Paper Envelope Envelope Envelope Loading Paper in the Paper Cassette 1. Check that the printer is not operating, and then pull out the paper cassette.
  • Page 45 User's Guide Loading Paper 2. Slide the edge guides to their maximum position. Note: When using paper larger than A4 size, extend the paper cassette. 3. Slide the front edge guide to the paper size you want to use.
  • Page 46 User's Guide Loading Paper 4. With the printable side facing down, load paper against the front edge guide. Important: ❏ Make sure the paper does not extend beyond the triangle symbol at the end of the paper cassette. ❏ Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide.
  • Page 47 User's Guide Loading Paper Note: ❏ Load a single sheet of defined size plain paper with binding holes at the left or right. ❏ Adjust the print position of your file to avoid printing over the holes. ❏ Automatic 2-sided printing is not available for pre-punched paper. ❏...

  • Page 48: Placing Originals

    User's Guide Placing Originals Placing Originals Place originals on the scanner glass or the ADF. Use the scanner glass for originals that the ADF does not support. You can scan multiple originals at the same time with the ADF. Available Originals for the ADF Available Paper Sizes A4, Letter, Legal Paper Type...
  • Page 49 User's Guide Placing Originals 2. Slide the ADF edge guide. 3. Place the originals face up in the ADF.

  • Page 50: Placing Originals On The Adf For 2-Up Copying

    User's Guide Placing Originals Important: ❏ Do not load originals above the line indicated by the triangle symbol on the ADF. ❏ Do not add originals while scanning. ❏ When placing originals larger than A4 size, open the ADF document support. 4.

  • Page 51: Placing Originals On The Scanner Glass

    User's Guide Placing Originals ❏ Landscape originals: Select Up Direction on the control panel as described below. Copy > Advanced Settings > Orientation (Original) > Up Direction Place the originals on the ADF in the direction of the arrow. ❏ Portrait originals: Select Left Direction on the control panel as described below. Copy >...
  • Page 52 User's Guide Placing Originals 3. Place the original face-down and slide it to the corner mark. Note: ❏ A range of 1.5 mm from the edges of the scanner glass is not scanned. ❏ When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF. 4.

  • Page 53: Managing Contacts

    User's Guide Managing Contacts Managing Contacts Registering a contacts list allows you to easily enter destinations. You can register up to 100 entries, and you can use the contacts list when you enter a fax number, enter a destination for attaching a scanned image to an email, and saving a scanned image to a network folder.

  • Page 54: Register Contacts On A Computer

    User's Guide Managing Contacts 2. Tap Contacts. 3. Do one of the following. ❏ To register a new grouped contacts, tap Add Entry and then tap Add Group. ❏ To edit a grouped contacts, tap on the target grouped contacts, and then tap Edit. ❏...

  • Page 55: Registering Destinations As A Group

    User's Guide Managing Contacts Items Settings and Explanation Index Word Enter words to search in 30 characters or less in Unicode (UTF-8). If you do not specify this, leave it blank. Type Select the type of the address that you want to register. Assign to Frequent Use Select to set the registered address as a frequently used address.

  • Page 56: Exporting And Importing Contacts Using A Computer

    Contacts data may be lost due to a printer malfunction. We recommend that you make a backup of the data whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
  • Page 57 User's Guide Managing Contacts 2. Select the exported file, and then enter the encrypted password. 3. Click Next. 4. Select Contacts, and then click Next. 5. Click OK. Related Information “Running Web Config on a Web Browser” on page 161 &...

  • Page 58: Printing From The Control Panel

    User's Guide Printing Printing Printing from the Control Panel You can print data from an external USB device connected to your printer. Printing JPEG Files from a Memory Device Note: If you have more than 999 images on your memory device, images are automatically divided into groups and the group selection screen is displayed.

  • Page 59: Printing Tiff Files From A Memory Device

    User's Guide Printing Printing TIFF Files from a Memory Device 1. Connect the memory device to the printer's external interface USB port. 2. Tap Memory Device on the home screen. 3. Tap TIFF. The files on the memory device are displayed as a list. To change the order of the files, tap 4.
  • Page 60 User's Guide Printing Layout: Select how to layout the JPEG files. Borderless is for printing one file per sheet without margins around the edges. The image is enlarged a little to remove borders from the edges of the paper. With Border is for printing one file per sheet with margins around the edges.

  • Page 61: Printing From A Computer

    User's Guide Printing Fit Frame: Select On to crop the photo to fit into the selected photo layout automatically. If the aspect ratio of the image data and the paper size is different, the image is automatically enlarged or reduced so that the short sides match the short sides of the paper.
  • Page 62 User's Guide Printing 5. Select Preferences or Properties to access the printer driver window. 6. Make the following settings. ❏ Paper Source: Select the paper source in which you loaded the paper. If the printer has only one paper source, this item is not displayed. ❏...

  • Page 63: Printing Basics - Mac Os

    User's Guide Printing “List of Paper Type” on page 43 & Printing Basics - Mac OS Note: Explanations in the section use TextEdit as an example. Operations and screens differ depending on the application. See the application's help for details. 1.
  • Page 64 Printing 5. Select Print Settings from the pop-up menu. Note: On OS X Mountain Lion or later, if the Print Settings menu is not displayed, the Epson printer driver has not been installed correctly. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.

  • Page 65: Printing On 2-Sides

    Printing on 2-Sides - Windows Note: ❏ Manual 2-sided printing is available when EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 66 User's Guide Printing 3. Access the printer driver window. 4. Select Auto (Long-edge binding), Auto (Short-edge binding), Manual (Long-edge binding), or Manual (Short-edge binding) from 2-Sided Printing on the Main tab. 5. Click Settings, make the appropriate settings, and then click OK. Note: To print a folded booklet, select Booklet.

  • Page 67: Printing Several Pages On One Sheet

    User's Guide Printing Related Information “Loading Paper in the Paper Cassette” on page 44 & “Printing Basics - Mac OS” on page 63 & Printing Several Pages on One Sheet You can print two or four pages of data on a single sheet of paper. Printing Several Pages on One Sheet - Windows Note: This feature is not available for borderless printing.

  • Page 68: Printing To Fit The Paper Size

    User's Guide Printing Printing Several Pages on One Sheet - Mac OS 1. Load paper in the printer. 2. Open the file you want to print. 3. Access the print dialog. 4. Select Layout from the pop-up menu. 5. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. 6.
  • Page 69 User's Guide Printing ❏ Output Paper: Select the paper size you loaded in the printer. Fit to Page is selected automatically. Note: If you want to print a reduced image at the center of the page, select Center. 5. Set the other items on the Main and More Options tabs as necessary, and then click OK. 6.

  • Page 70: Printing Multiple Files Together (For Windows Only)

    User's Guide Printing Printing Multiple Files Together (for Windows Only) Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job. You can specify the print settings for combined files, such as layout, print order, and orientation. 1.

  • Page 71: Printing One Image On Multiple Sheets To Create A Poster (For Windows Only)

    User's Guide Printing Printing One Image on Multiple Sheets to Create a Poster (for Windows Only) This feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping them together. Note: This feature is not available for borderless printing.
  • Page 72 User's Guide Printing Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks.
  • Page 73 User's Guide Printing 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
  • Page 74 User's Guide Printing 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
  • Page 75 User's Guide Printing 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 76 User's Guide Printing 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.

  • Page 77: Printing Using Advanced Features

    User's Guide Printing 10. Cut off the remaining margins along the outer guide. Printing Using Advanced Features This section introduces a variety of additional layout and printing features available on the printer driver. Related Information “Windows Printer Driver” on page 162 &...
  • Page 78 User's Guide Printing Windows To add your own preset, set items such as the Document Size and Paper Type on the Main or More Options tab, and then click Add/Remove Presets in Printing Presets. Note: To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then delete Mac OS Access the print dialog.
  • Page 79 Custom and click Advanced, you can make your own settings. Mac OS Access the print dialog. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. Select Color Options from the pop-up menu, and then select one of the available options. Click the arrow next to Advanced Settings and make the appropriate settings.

  • Page 80: Printing Photos Using Epson Easy Photo Print

    On the Maintenance tab, click Extended Settings, and then select Barcode mode. Printing Photos Using Epson Easy Photo Print Epson Easy Photo Print lets you lay out and print photos easily on various types of paper. See the application's help for details.
  • Page 81 You can install Epson iPrint on your smart device from the following URL or QR code. http://ipr.to/c Printing Using Epson iPrint Start Epson iPrint from your smart device and select the item you want to use from the home screen. The following screens are subject to change without notice.
  • Page 82 ❏ Make sure that the Wi-Fi Direct (Simple AP) connection setting is enabled. ❏ Enable the NFC function on your smart device. ❏ Make sure that Epson iPrint is installed on your smart device. If not, touch the NFC antenna of the smart device to the printer's NFC tag and install it.

  • Page 83: Using Airprint

    2. Touch the NFC antenna of your smart device to the printer's NFC tag. Epson iPrint starts. 3. On the Epson iPrint home screen, touch the NFC antenna of your smart device to the printer's NFC tag again. The printer and the smart device are connected.

  • Page 84: Canceling Printing

    User's Guide Printing 2. Set up your product for wireless printing. See the link below. http://epson.sn 3. Connect your Apple device to the same wireless network that your product is using. 4. Print from your device to your product. Note: For details, see the AirPrint page on the Apple website.
  • Page 85 User's Guide Printing 3. Cancel the job. ❏ OS X Mountain Lion or later Click next to the progress meter. ❏ Mac OS X v10.6.8 to v10.7.x Click Delete.

  • Page 86: Copying

    User's Guide Copying Copying Copying Basics This section explains the steps for basic copying. 1. Place the originals. If you want to copy multiple originals, place all of the originals on the ADF. 2. Tap Copy on the home screen. 3.

  • Page 87: Advanced Menu Options For Copying

    User's Guide Copying ❏ 1→1-Sided Copies one side of an original onto a single side of paper. ❏ 1→2-Sided Copies two single-sided originals onto both sides of a single sheet of paper. Select the orientation of your original and the binding position of the paper. (Density) : Increase the level of density when the copying results are faint.
  • Page 88 User's Guide Copying Original Size: Select the size of your original. When copying non-standard size originals, select the size closest to your original. Multi-Page: ❏ Single Page Copies a single-sided original onto a single sheet. ❏ 2-up Copies two single-sided originals onto a single sheet in 2-up layout. Select the layout order and the orientation of your original.

  • Page 89: Scanning

    User's Guide Scanning Scanning Scanning Using the Control Panel Scanning to a Network Folder or FTP Server You can save the scanned image to a specified folder on a network. You can specify the folder by entering a folder path directly, but it may be easier if you register the folder information in the contacts list first. Note: ❏...
  • Page 90 User's Guide Scanning Menu Options for Scanning to a Folder Note: The items may not be available depending on other settings you made. Edit Location: ❏ Communication Mode: Select the communication mode. ❏ Location: Enter a folder path in which to save the scanned image. ❏...

  • Page 91: Scanning To An Email

    User's Guide Scanning Density: Select the contrast of the scanned image. Remove Shadow: Remove the shadows of the original that appear in the scanned image. ❏ Surround: Remove the shadows at the edge of the original. ❏ Center: Remove the shadows of the binding margin of the booklet. Remove Punch Holes: Remove the punch holes that appear in the scanned image.
  • Page 92 User's Guide Scanning 2. Tap Scan on the home screen. 3. Tap Email. 4. Specify the addresses. ❏ To enter the email address manually: Tap Keyboard, enter the email address, and then tap OK. ❏ To select from the contacts list: Tap Contacts, select a contact or a group, and then tap Close. You can search for the address from the contacts list.
  • Page 93 User's Guide Scanning Quality: ❏ Resolution: Select the scanning resolution. ❏ Original Type: Select the type of your original. Scan Area: ❏ Scan Size: Select the scan size. To crop the white space around the text or image when scanning, select Auto Cropping.

  • Page 94: Scanning To A Computer (Event Manager)

    ❏ Attach to e-mail: Starts the email client on your computer, and then automatically attaches it to an email. ❏ Follow custom setting: Saves the scanned image using the settings on the Epson Event Manager. You can change the scan settings such as the scanning size, folder to save to, or save format.
  • Page 95 User's Guide Scanning 2. Make sure that your scanner is selected as the Scanner on the Button Settings tab on the main screen. 3. Click Make Job Settings.
  • Page 96 User's Guide Scanning 4. Make scan settings on the Job Settings screen. ❏ Edit Job Settings: Select Custom Action. ❏ Setting: Scan using the best settings for the selected type of original. Click Detailed Settings for Scanning to set the items such as the resolution or the color for saving the scanned image. ❏...

  • Page 97: Scanning To A Memory Device

    User's Guide Scanning 6. Make sure that the Custom Action is selected on the Custom Action list. 7. Click Close to close Epson Event Manager. Scanning to a Memory Device You can save the scanned image to a memory device.
  • Page 98 User's Guide Scanning Basic Menu Options for Scanning to a Memory Device Note: The items may not be available depending on other settings you made. B&W/Color: Select whether to scan in color or in monochrome. (File Format): Select the format in which to save the scanned image. ❏...

  • Page 99: Scanning To The Cloud

    Clear All Settings Resets the scan settings to their defaults. Scanning to the Cloud You can send scanned images to cloud services. Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu...
  • Page 100 User's Guide Scanning Related Information “Placing Originals” on page 48 & Basic Menu Options for Scanning to the Cloud Note: The items may not be available depending on other settings you made. B&W/Color: Select whether to scan in color or in monochrome. JPEG/PDF: Select the format in which to save the scanned image.

  • Page 101: Scanning To A Computer (Wsd)

    User's Guide Scanning ❏ Document Direction: Select the orientation of the original. Clear All Settings Resets the scan settings to their defaults. Scanning to a Computer (WSD) Note: ❏ This feature is only available for computers running Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista. ❏...
  • Page 102 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.

  • Page 103: Scanning From A Computer

    Scanning from a Computer Scanning Using Epson Scan 2 You can scan using the scanner driver "Epson Scan 2". You can scan originals using detailed settings that are suitable for text documents. See the Epson Scan 2 help for an explanation of each setting item.
  • Page 104 User's Guide Scanning 3. Make the following settings on the Main Settings tab. ❏ Document Source: Select the source where the original is placed. ❏ Document Size: Select the size of the original you placed. ❏ (Original orientation) buttons: Select the set orientation of the original you placed. Depending on the size of the original, this item may be set automatically and cannot be changed.
  • Page 105 User's Guide Scanning ❏ On the Advanced Settings tab, you can make detailed image adjustment settings that are suitable for text documents, such as the following. ❏ Remove Background: Remove the background of the originals. ❏ Text Enhancement: You can make blurred letters in the original clear and sharp. ❏...

  • Page 106: Scanning From Smart Devices

    Scanning from Smart Devices Epson iPrint is an application that allows you to scan photos and documents from a smart device, such as a smartphone or tablet, that is connected to the same wireless network as your printer. You can save the scanned data on a smart device or to Cloud services, send it by email, or print it.

  • Page 107: Scanning By Touching Smart Devices To The Nfc Tag

    Make sure that you prepare the followings to use this feature. ❏ Enable the NFC function on your smart device. ❏ Epson iPrint is installed on your smart device. If not, touch the NFC tag antenna of the smart device to the printer's NFC Tag to install it.
  • Page 108 2. Touch the NFC antenna of your smart device to the printer's NFC Tag. Epson iPrint starts. 3. Select the scan menu in Epson iPrint. 4. Touch the NFC antenna of your smart device to the printer's NFC Tag again.

  • Page 109: Faxing

    User's Guide Faxing Faxing Setting Up a Fax Connecting to a Phone Line Compatible Telephone Lines You can use the printer over standard analogue telephone lines (PSTN = Public Switched Telephone Network) and PBX (Private Branch Exchange) telephone systems. You may not be able to use the printer with the following phone lines or systems. ❏...
  • Page 110 User's Guide Faxing Connecting to a Standard Phone Line (PSTN) or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer. Related Information “Making Settings for a PBX Phone System” on page 114 &...
  • Page 111 User's Guide Faxing Connecting Your Phone Device to the Printer When using the printer and your telephone on a single phone line, connect the telephone to the printer. Note: ❏ If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the phone device for details.

  • Page 112: Making Basic Fax Settings

    User's Guide Faxing Note: When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split the line to connect the phone device and the printer separately, the phone and the printer do not work correctly. 3.
  • Page 113 User's Guide Faxing 5. On the fax header entry screen, enter the sender name such as your company name, and then tap OK. Note: Your sender name and your fax number appear as the header for outgoing faxes. 6. On the phone number entry screen, enter your fax number, and then tap OK. 7.
  • Page 114 User's Guide Faxing Making Basic Fax Settings Individually You can make fax settings without using the fax setting wizard by selecting each setting menu individually. The settings configured using the wizard can also be changed. For more details, see the list of menus in fax settings. Related Information “Fax Settings”...
  • Page 115 User's Guide Faxing Making Information Settings to be Printed on Received Faxes You can set to print reception information in the received fax, even if the sender has not set the header information. The reception information includes the received date and time, sender's ID, and page number (such as "P1").

  • Page 116: Sending Faxes

    User's Guide Faxing 7. Tap Overlap When Split. 8. Tap the Overlap When Split box to set this to On. 9. In Overlapping Width, set the width, and then tap OK. Related Information “Print Settings” on page 132 & Sending Faxes Basic Fax Sending Operations Send faxes in color or monochrome (B&W).
  • Page 117 User's Guide Faxing Note: ❏ When Direct Dialing Restrictions in Security Settings is enabled, you can only select fax recipients from the contacts list or the sent fax history. You cannot manually enter a fax number. To delete recipients you entered, display the list of recipients by tapping on the field of a fax number or the number of recipients on the LCD screen, select the recipient from the list, and then select Remove.

  • Page 118: Various Ways Of Sending Faxes

    User's Guide Faxing 1. Place the originals. Note: You can send up to 100 pages in one transmission. 2. Pick up the handset of the connected telephone, and then dial the recipient's fax number using the phone. 3. Tap Fax on the home screen. 4.
  • Page 119 User's Guide Faxing 5. Tap the Time box, enter the time you want to send the fax, and then press OK. 6. Tap OK to apply the settings. Note: You cannot send another fax until the fax has been sent at the specified time. If you want to send another one, you need to cancel the scheduled fax by tapping Fax on the home screen, and then deleting it.

  • Page 120: Receiving Faxes

    User's Guide Faxing ❏ Inside of Image: Sends a fax with header information approximately 7 mm lower than the top of the scanned image. The header may overlap with the image, however, the fax received by the recipient will not be split into two documents.
  • Page 121 User's Guide Faxing 1. Select Settings on the home screen. 2. Select General Settings > Fax Settings > Basic Settings > Receive Mode. 3. Select the Receive Mode depending on your use. Important: If a phone is not connected, you must select Auto. ❏...

  • Page 122: Various Ways Of Receiving Faxes

    User's Guide Faxing Various Ways of Receiving Faxes Receiving Faxes Manually When you connect a telephone and set the Receive Mode setting of the printer to Manual, follow the steps below to receive faxes. 1. When the telephone rings, pick up the handset. 2.
  • Page 123 User's Guide Faxing Using Remote Receive 1. When the telephone rings, pick up the handset. 2. When you hear a fax tone, enter the start code using the telephone. 3. After confirming that the printer has started receiving the fax, hang up the handset. Receiving Faxes by Polling (Polling Receive) You can receive a fax stored on another fax machine by dialing the fax number.

  • Page 124: Saving Of Received Faxes

    User's Guide Faxing Related Information “Basic Settings” on page 134 & Saving of Received Faxes The printer provides the following features to save received faxes. ❏ Saving in the printer's inbox ❏ Saving in an external memory device ❏ Saving on a computer Note: ❏...
  • Page 125 User's Guide Faxing 6. Tap Options when memory is full, select the option to use when the inbox is full, and then tap Close. ❏ Receive and print faxes: The printer prints all received documents that cannot be saved in the Inbox. ❏...
  • Page 126 User's Guide Faxing Related Information “Setting to Save Received Faxes in the Inbox” on page 124 & Saving Received Faxes in an External Memory Device You can set to convert received documents into PDF format and save them in an external memory device connected to the printer.
  • Page 127 User's Guide Faxing Note: ❏ Set the printer's receive mode to Auto. ❏ Received documents are saved in the printer's memory temporarily before the documents are saved on the computer that is set to save the faxes. Because a memory full error disables sending and receiving faxes, keep the computer that is set to save the faxes turned on.

  • Page 128: Using Other Faxing Features

    User's Guide Faxing Using Other Faxing Features Printing Fax Report and List Printing Fax Report Manually 1. Tap Fax on the home screen. 2. Tap (More). 3. Tap Fax Report. 4. Select the report you want to print, and then follow the on-screen instructions. Note: You can change the report format.

  • Page 129: Menu Options For Faxing

    User's Guide Faxing 2. Tap General Settings > Fax Settings > Security Settings. 3. Select the menu, and then make the settings. Related Information “Security Settings” on page 135 & Menu Options for Faxing Recipient Select the menus on the control panel as described below. Fax >...

  • Page 130: More

    User's Guide Faxing ❏ ADF Continuous Scan When sending a fax from the ADF, you cannot add originals in the ADF after starting scanning. If you place different sized originals in the ADF, all of the originals are sent at the largest size among them.

  • Page 131: Menu Options For Fax Settings

    User's Guide Faxing Transmission History: You can check the history of sent or received fax jobs. Fax Report: ❏ Last Transmission Prints a report for the previous fax that was sent or received through polling. ❏ Fax Log Prints a transmission report. You can set to print this report automatically using the following menu. Settings >...

  • Page 132: Fax Setting Wizard

    User's Guide Faxing Checks if the printer is connected to the phone line and ready for fax transmission, and prints the check result on A4 size plain paper. Fax Setting Wizard Select the menus on the control panel as described below. Settings >...

  • Page 133: Report Settings

    User's Guide Faxing Auto Rotation: Rotates faxes received as landscape-orientated, A5 size documents so that they are printed on the correct paper size. This setting is applied when the paper size setting for at least one paper source used for printing faxes is set to A5. Check the paper source settings for printing faxes and paper size for the paper sources in the following menus.

  • Page 134: Basic Settings

    User's Guide Faxing Attach Fax image to report: Prints a Transmission Report with an image of the first page of the sent document. Select On(Large Image) to print the upper part of the page without reducing. Select On(Small Image) to print the entire page reducing it to fit onto the report.

  • Page 135: Security Settings

    User's Guide Faxing Rings to Answer: Select the number of rings that must occur before the printer automatically receives a fax. Remote Receive: When you answer an incoming fax call on a phone connected to the printer, you can start receiving the fax by entering the code using the phone.

  • Page 136: Menu Options For Inbox

    User's Guide Faxing Menu Options for Inbox on the home screen.

  • Page 137: Replacing Ink Cartridges

    1. Access the printer driver window. 2. Click Ink Levels on the Main tab. Note: If EPSON Status Monitor 3 is disabled, the ink levels are not displayed. Click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. Related Information “Windows Printer Driver”...

  • Page 138: Ink Cartridge Handling Precautions

    Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may not be displayed.
  • Page 139 User's Guide Replacing Ink Cartridges ❏ Do not remove the transparent seal from the bottom of the cartridge; otherwise, the cartridge may become unusable. ❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. ❏...

  • Page 140: Replacing Ink Cartridges

    User's Guide Replacing Ink Cartridges ❏ This printer uses ink cartridges equipped with a green chip that monitors information such as the amount of remaining ink for each cartridge. This means that even if the cartridge is removed from the printer before it is expended, you can still use the cartridge after reinserting it back into the printer.

  • Page 141: Temporarily Printing With Black Ink - Windows

    Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as possible. Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ The available period varies depending on the usage conditions.

  • Page 142: Temporarily Printing With Black Ink - Mac Os

    User's Guide Replacing Ink Cartridges 3. Clear Borderless on the Main tab. 4. Select plain papers or Envelope as the Paper Type setting on the Main tab. 5. Select Grayscale. 6. Set the other items on the Main and More Options tabs as necessary, and then click OK. 7.

  • Page 143: Conserving Black Ink When The Black Ink Is Low (For Windows Only)

    ❏ EPSON Status Monitor 3: Enabled Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.

  • Page 144: Maintaining The Printer

    We recommend to turn off the printer. If print quality has still not improved, contact Epson support. ❏ To prevent the print head from drying out, do not unplug the printer while the power is on.

  • Page 145: Checking And Cleaning The Print Head - Windows

    User's Guide Maintaining the Printer 7. When cleaning is finished, print the nozzle check pattern again. Repeat cleaning and printing the pattern until all lines are printed completely. Related Information “Loading Paper in the Paper Cassette” on page 44 & Checking and Cleaning the Print Head - Windows 1.

  • Page 146: Aligning The Print Head - Control Panel

    User's Guide Maintaining the Printer Aligning the Print Head - Control Panel 1. Load A4-size plain paper in the printer. If your printer has two paper cassettes, load paper in paper cassette 1. 2. Tap Maintenance on the home screen. 3.

  • Page 147: Cleaning The Paper Path For Ink Smears

    User's Guide Maintaining the Printer ❏ Horizontal Alignment: Find and enter the number for the least separated and overlapping pattern. Related Information “Loading Paper in the Paper Cassette” on page 44 & Cleaning the Paper Path for Ink Smears When the printouts are smeared or scuffed, clean the roller inside. Important: Do not use tissue paper to clean the inside of the printer.
  • Page 148 User's Guide Maintaining the Printer 1. Open the ADF cover. 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: Using a dry cloth may damage the surface of the roller. Use the ADF after the roller has dried.

  • Page 149: Cleaning The Scanner Glass

    User's Guide Maintaining the Printer 3. Open the document cover. 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.

  • Page 150: Saving Power

    User's Guide Maintaining the Printer Caution: Be careful not to trap your hand or fingers when opening or closing the document cover. Otherwise you may be injured. Important: Never use alcohol or thinner to clean the printer. These chemicals can damage the printer. 1.

  • Page 151: Saving Power - Control Panel

    User's Guide Maintaining the Printer Saving Power - Control Panel 1. Tap Settings on the home screen. 2. Tap General Settings > Basic Settings. 3. Do one of the following. ❏ Select Sleep Timer or Power Off Settings > Power Off If Inactive or Power Off If Disconnected, and then make settings.

  • Page 152: Menu Options For Settings

    User's Guide Menu Options for Settings Menu Options for Settings Tap Settings on the home screen of the printer to make various settings. Menu Options for General Settings Select the menus on the control panel as described below. Settings > General Settings Basic Settings Select the menus on the control panel as described below.

  • Page 153: Printer Settings

    User's Guide Menu Options for Settings Date/Time Settings: ❏ Date/Time Enter the current date and time. ❏ Daylight Saving Time Select the summer time setting that applies to your area. ❏ Time Difference Enter the time difference between your local time and UTC (Coordinated Universal Time). Country/Region: Select the country or region in which you are using your printer.
  • Page 154 User's Guide Menu Options for Settings Auto Select Settings: Select On for any of following settings to automatically print on paper from any sources containing paper that matches your paper settings. ❏ Copy ❏ Fax ❏ Other Error Notice: Select On to display an error message when the selected paper size or type does not match the loaded paper.

  • Page 155: Network Settings

    User's Guide Menu Options for Settings Memory Device Interface: ❏ Memory Device: Select Enable to allow the printer to access an inserted memory device. If Disable is selected, you cannot save data to the memory device with the printer. This prevents confidential documents from being removed illegally.

  • Page 156: Web Service Settings

    Settings > General Settings > Web Service Settings Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by tapping Register and follow the instructions. When you have registered, you can change the following settings.

  • Page 157: Menu Options For Supply Status

    For details on registering to Google Cloud Print services, see the following web site. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) Related Information “Epson Connect Service” on page 160 & Menu Options for Supply Status Select the menu on the control panel as described below. Settings > Supply Status Displays the approximate levels of the ink cartridges.

  • Page 158: Ink Cartridge Replacement

    User's Guide Menu Options for Settings ❏ Vertical Alignment Select this feature if your printouts look blurry or text and lines are misaligned. ❏ Horizontal Alignment Select this feature if horizontal banding appears at regular intervals in your printouts. Ink Cartridge Replacement: Use this feature to replace the ink cartridges before the ink is expended.

  • Page 159: Menu Options For User Settings

    User's Guide Menu Options for Settings Menu Options for User Settings Select the menus on the control panel as described below. Settings > User Settings You can change the default settings of the following menus. ❏ Copy ❏ Scan to Network Folder/FTP ❏...

  • Page 160: Network Service And Software Information

    CD. Epson Connect Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. The features available on the Internet are as follows.

  • Page 161: Running Web Config On A Web Browser

    Examples: IPv4: http://192.168.100.201/ IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the maintenance screen of Epson iPrint. Related Information “Using Epson iPrint” on page 80 & “Printing a Network Connection Report” on page 32 &...

  • Page 162: Running Web Config On Mac Os

    User's Guide Network Service and Software Information Running Web Config on Mac OS 1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. 2. Click Options & Supplies> Show Printer Webpage. Windows Printer Driver The printer driver controls the printer according to the commands from an application.

  • Page 163: Restricting Settings For The Windows Printer Driver

    See the online help for explanations of the setting items. 4. Click OK. Making Operation Settings for the Windows Printer Driver You can make settings such as enabling EPSON Status Monitor 3. 1. Access the printer driver window. 2. Click Extended Settings on the Maintenance tab.

  • Page 164: Mac Os Printer Driver

    User's Guide Network Service and Software Information 3. Make the appropriate settings, and then click OK. See the online help for explanations of the setting items. Related Information “Windows Printer Driver” on page 162 & Mac OS Printer Driver The printer driver controls the printer according to the commands from an application. Making settings on the printer driver provides the best printing results.

  • Page 165: Application For Scanning Documents And Images (Epson Scan 2)

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2> Epson Scan 2. Starting on Mac OS Note: Epson Scan 2 does not support the Mac OS fast user switching feature.

  • Page 166: Pc-Fax Driver (Fax Driver)

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > Epson Software > Event Manager. Starting on Mac OS Select Go >...

  • Page 167: Epson Easy Photo Print

    Epson Easy Photo Print Epson Easy Photo Print is an application that allows you to easily print photos with various layouts. You can preview the photo image and adjust the images or position. You can also print photos with a frame. See the application's help for details.

  • Page 168: Epson Software Updater

    Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...

  • Page 169: Uninstalling Applications

    User's Guide Network Service and Software Information Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. Related Information “Installing Applications” on page 170 & Uninstalling Applications Log in to your computer as an administrator. Enter the administrator password if the computer prompts you.

  • Page 170: Uninstalling Applications - Mac Os

    6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet printers and you only want to delete some drivers, delete all of them first, and then install the necessary printer driver again.

  • Page 171: Updating Applications And Firmware

    Do not turn off or unplug the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website.
  • Page 172 While "Recovery Mode" is displayed on the printer, you cannot update the firmware over a network connection. On the computer, access your local Epson website, and then download the latest printer firmware. See the instructions on the website for the next steps.

  • Page 173: Solving Problems

    The printer's ink pad is nearing the end of its Contact Epson or an authorised Epson service provider to replace the service life. Please contact Epson Support. ink pad*. It is not a user-serviceable part. The message will be displayed until the ink pad is replaced.

  • Page 174: Checking The Printer Status - Windows

    The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement. Related Information “Contacting Epson Support”...

  • Page 175: Checking The Software Status

    You may be able to clear the problem by updating the software to the latest version. To check the software status, use the software update tool. Related Information “EPSON Software Updater” on page 168 & “Updating Applications and Firmware” on page 171 &...

  • Page 176: Paper Jams

    User's Guide Solving Problems Paper Jams Load paper in the correct direction, and slide the edge guides against the edges of the paper. Related Information “Removing Jammed Paper” on page 175 & “Loading Paper in the Paper Cassette” on page 44 &...

  • Page 177: Power And Control Panel Problems

    User's Guide Solving Problems ❏ Do not load originals above the line indicated by the triangle symbol on the ADF. ❏ Check that the ADF icon is on at the bottom of the screen. If it is off, place the originals again. Related Information “Available Originals for the ADF”...

  • Page 178: Lcd Screen Gets Dark

    Checking the software and data ❏ Make sure that a genuine Epson printer driver is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver. See the related information link below for details.

  • Page 179: Checking For Genuine Epson Printer Drivers

    “Checking for Genuine Epson Printer Drivers” on page 179 & Checking for Genuine Epson Printer Drivers You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Windows Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to open the print server properties window.

  • Page 180: When You Cannot Make Network Settings

    User's Guide Solving Problems Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Mac OS Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.

  • Page 181: Cannot Connect From Devices Even Though Network Settings Are No Problems

    User's Guide Solving Problems ❏ Select Settings > General Settings > Network Settings > Connection Check, and then print the network connection report. If an error has occurred, check the network connection report and then follow the printed solutions. Related Information “Printing a Network Connection Report”...

  • Page 182: Checking The Ssid Connected To The Printer

    User's Guide Solving Problems ❏ An access point that is compliant with both IEEE802.11a and IEEE802.11g has SSIDs of 2.4 GHz and 5 GHz. If you connect the computer or smart device to a 5 GHz SSID, you cannot connect to the printer because the printer only supports communication over 2.4 GHz.

  • Page 183: Checking The Ssid For The Computer

    User's Guide Solving Problems Checking the SSID for the Computer Windows Click in the task tray on the desktop. Check the name of the connected SSID from the list displayed. Mac OS Click the Wi-Fi icon at the top of the computer screen. A list of SSIDs is displayed and the connected SSID is indicated with a check mark.

  • Page 184: Suddenly The Printer Cannot Print Over A Network Connection

    User's Guide Solving Problems Suddenly the Printer Cannot Print over a Network Connection Checking the network environment ❏ When you have changed your access point or provider, try making network settings for the printer again. Connect the computer or smart device to the same SSID as the printer. ❏...

  • Page 185: Suddenly The Printer Cannot Print Using A Usb Connection

    User's Guide Solving Problems Suddenly the Printer Cannot Print Using a USB Connection ❏ Disconnect the USB cable from the computer. Right-click on the printer icon displayed on the computer, and then select Remove Device. Next, connect the USB cable to the computer and try a test print. If printing is possible, the setup is complete.

  • Page 186: Banding Or Unexpected Colors Appear

    User's Guide Solving Problems Banding or Unexpected Colors Appear The print head nozzles may be clogged. Perform a nozzle check to check if the print head nozzles are clogged. Clean the print head if any of the print head nozzles are clogged. Related Information “Checking and Cleaning the Print Head”...

  • Page 187: Blurry Prints, Vertical Banding, Or Misalignment

    User's Guide Solving Problems Blurry Prints, Vertical Banding, or Misalignment Align the print head using the Vertical Alignment feature. Related Information “Aligning the Print Head” on page 145 & Print Quality Does Not Improve Even After Aligning the Print Head During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned.

  • Page 188: Paper Is Smeared Or Scuffed

    ❏ For best results, use up ink cartridge within six months of opening the package. ❏ Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.

  • Page 189: Paper Is Smeared During Automatic 2-Sided Printing

    User's Guide Solving Problems ❏ When vertical banding appears or the paper is smeared, clean the paper path. ❏ Place the paper on a flat surface to check if it is curled. If it is, flatten it. ❏ If thick paper is scuffed, enable the reduce scuffing setting. If you enable this setting, print quality may decline or printing may slow down.

  • Page 190: Images Or Photos Are Printed In Unexpected Colors

    Solving Problems Images or Photos are Printed in Unexpected Colors When printing from the control panel or from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting.

  • Page 191: The Position, Size, Or Margins Of The Printout Are Incorrect

    User's Guide Solving Problems The Position, Size, or Margins of the Printout Are Incorrect ❏ Load paper in the correct direction, and slide the edge guides against the edges of the paper. ❏ When placing the originals on the scanner glass, align the corner of the original with the corner indicated by a symbol on the frame of the scanner glass.

  • Page 192: Mosaic-Like Patterns In The Prints

    User's Guide Solving Problems Mosaic-Like Patterns in the Prints When printing images or photos, print using high-resolution data. Images on websites are often low resolution although they look good enough on the display, and so print quality may decline. Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image ❏...

  • Page 193: Other Printing Problems

    User's Guide Solving Problems Related Information “Uninstalling Applications” on page 169 & “Installing Applications” on page 170 & Other Printing Problems Printing Is Too Slow ❏ Close any unnecessary applications. ❏ Lower the quality setting. High quality printing slows down the printing speed. ❏...

  • Page 194: Cannot Start Scanning

    In Windows, make sure the printer (scanner) is displayed in Scanner and Camera. The printer (scanner) should be displayed as "EPSON XXXXX (printer name)". If the printer (scanner) is not displayed, uninstall and then re- install Epson Scan 2. See the following to access Scanner and Camera.

  • Page 195: Scanned Image Problems

    “Cleaning the ADF” on page 147 & The Image Quality Is Rough ❏ In Epson Scan 2, adjust the image using items on the Advanced Settings tab, and then scan. ❏ If the resolution is low, try increasing the resolution and then scanning. Related Information “Scanning Using Epson Scan 2”...

  • Page 196: Text Is Blurred

    ❏ In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement. ❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the Threshold on the Advanced Settings tab.

  • Page 197: Text Is Not Recognized Correctly When Saving As A Searchable Pdf

    ❏ Originals with creases or wrinkles ❏ In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the Threshold on the Advanced Settings tab. When you increase the Threshold, the black color area becomes larger.

  • Page 198: Other Scanning Problems

    Scanning Stops when Scanning to PDF/Multi-TIFF ❏ When scanning using Epson Scan 2, you can continuously scan up to 999 pages in PDF format and up to 200 pages in Multi-TIFF format. When scanning using the control panel, you can continuously scan up to 50 pages in single-sided scanning using the ADF, and up to 100 pages in 2-sided scanning using the ADF and when scanning using the scanner glass.
  • Page 199 ❏ In Windows, make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.

  • Page 200: Cannot Send Faxes

    User's Guide Solving Problems “Basic Settings” on page 134 & “Uninstalling Applications” on page 169 & “Installing Applications” on page 170 & Cannot Send Faxes ❏ Set up the header information for outgoing faxes on the control panel. Some fax machines automatically reject incoming faxes that do not include header information.

  • Page 201: Cannot Receive Faxes

    User's Guide Solving Problems Cannot Receive Faxes ❏ If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the service provider. ❏ If you have not connected a telephone to the printer, set the Receive Mode setting to Auto on the control panel. ❏...

  • Page 202: Sent Fax Quality Is Poor

    User's Guide Solving Problems “Sending Many Pages of a Monochrome Document (Direct Send)” on page 118 & “Saving Received Faxes in the Inbox” on page 124 & “Saving Received Faxes in an External Memory Device” on page 126 & “Saving Received Faxes on a Computer” on page 126 &...

  • Page 203: Received Faxes Are Not Printed

    User's Guide Solving Problems Related Information “Fax Settings” on page 129 & Received Faxes Are Not Printed ❏ If an error has occurred on the printer, such as a paper jam, the printer cannot print received faxes. Check the printer. ❏...

  • Page 204: Sender's Fax Number Not Displayed On Received Faxes Or The Number Is Wrong

    > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Quiet Mode setting. ❏ Epson Scan 2 Click the button to open the Configuration window. Next, set the Quiet Mode on the Scan tab.

  • Page 205: Cannot Save Data To A Memory Device

    User's Guide Solving Problems Cannot Save Data to a Memory Device ❏ Check that the memory device is not write protected. ❏ Check that the memory device has enough available memory. If the available memory is low, data cannot be saved.

  • Page 206: Appendix

    User's Guide Appendix Appendix Technical Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles: 400×2 rows Color ink nozzles: 128×2 rows for each color Plain Paper 64 to 90 g/m2(17 to 24lb) Weight of Paper Envelopes Envelope #10, DL, C6: 75 to 90 g/m2 (20 to 24 lb) Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality.

  • Page 207: Scanner Specifications

    User's Guide Appendix Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer's mechanism. 3.0 mm (0.12 in.) 5.0 mm (0.20 in.) 18.0 mm (0.71 in.) 47.0 mm (1.85 in.) Scanner Specifications Scanner Type Flatbed Photoelectric Device Effective Pixels...

  • Page 208: Fax Specifications

    User's Guide Appendix Fax Specifications Fax Type Walk-up black and white and color fax capability (ITU-T Super Group 3) Supported Lines Standard analogue telephone lines, PBX (Private Branch Exchange) telephone systems Speed Up to 33.6 kbps Resolution Monochrome ❏ Standard: 8 pel/mm×3.85 line/mm (203 pel/in.×98 line/in.) ❏...

  • Page 209: Network Function List

    IPv4, IPv6 UPnP Printing IPv4 Information appliance PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later ✓ Google Cloud Print IPv4, IPv6 ✓...

  • Page 210: Ethernet Specifications

    User's Guide Appendix Coordination Modes *2*3 Infrastructure, Wi-Fi Direct (Simple AP) Wireless Securities WEP (64/128bit), WPA2-PSK (AES) IEEE802.11n is only available for the HT20. Not supported for IEEE 802.11b. Simple AP mode is compatible with a Wi-Fi connection (infrastructure) or an Ethernet connection. Wi-Fi Direct supports WPA2-PSK (AES) only.

  • Page 211: Supported Data Specifications

    ❏ A device that requires a dedicated driver ❏ A device with security settings (password, encryption, and so on) ❏ A device with a built-in USB hub Epson cannot guarantee all operations of externally connected devices. Supported Data Specifications File Format JPEGs (*.JPG) with the Exif Version 2.3 standard taken by digital cameras DCF...

  • Page 212: Dimensions

    Ready mode: Approx. 6.8 W Sleep mode: Approx. 1.2 W Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption...

  • Page 213: Environmental Specifications

    User's Guide Appendix Environmental Specifications Operation Use the printer within the range shown in the following graph. Temperature: 10 to 35°C (50 to 95°F) Humidity: 20 to 80% RH (without condensation) Storage Temperature: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F).

  • Page 214: Regulatory Information

    Manufacturer: Askey Computer Corporation Type: WLU6320-D69 (RoHS) This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 215: German Blue Angel

    German Blue Angel See the following website to check whether or not this printer meets the standards for the German Blue Angel. http://www.epson.de/blauerengel Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of the printer.
  • Page 216 User's Guide Appendix Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be injured. Important: ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak.

  • Page 217: Accessing An External Usb Device From A Computer

    User's Guide Appendix 8. Close the scanner unit. 9. Prepare to pack the printer as shown below. 10. Pack the printer in its box, using the protective materials. When you use the printer again, make sure you remove the tape securing the ink cartridge holder. If print quality has declined the next time you print, clean and align the print head.

  • Page 218: Restricting Access To An External Usb Device From A Computer

    ❏ Saving received faxes on a computer using FAX Utility. Use Web Config or Epson Net Config to make the settings. The following describes the procedure for Web Config. 1. Start Web Config on the computer connected to the same network as the printer.

  • Page 219: Using An Email Server

    Contact your internet service provider to confirm the authentication method of the email server. The printer may not be able to communicate with an email server even if the authentication method is available since security may be enhanced (for example SSL communication is necessary). Visit the Epson support website for the latest information.

  • Page 220: Email Server Setting Items

    User's Guide Appendix 6. Tap Proceed. Note: ❏ If an error message is displayed, check if the email server settings are correct. ❏ When you cannot send an email even if the connection check succeeds, check the authentication method for the email server you are using.
  • Page 221 User's Guide Appendix 3. Tap Email Server > Connection Check to check that the printer is connected to the email server. Note: ❏ If an error message is displayed, check if the email server settings are correct. ❏ When you cannot send an email even if the connection check succeeds, check the authentication method for the email server you are using.

  • Page 222: Where To Get Help

    Technical Support Web Site If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also available from the site.

  • Page 223: Contacting Epson Support

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
  • Page 224 Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

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