Epson WorkForce Pro WF-3720 / WF-4720 / WF-4730 / WF-4740 Series Manual

Introduction

Read these instructions before using your product.
The illustrations show the WF-4740, but the steps are the same for all models, unless otherwise specified.

Unpack

Note: Do not open the ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability.

1. Remove all protective materials from the product.
   
2. Lift up the scanner unit until it locks and remove all protective materials from inside the product.
   
3. Lower the scanner unit.
   

Turn on and configure

1. Connect the power cord to the back of the product and to an electrical outlet.
   
   Do not connect to your computer yet.
   
2. Raise the control panel and turn on the product.
   
3. Select your language, country, and time.
   Note: You can change these settings later using the product's control panel. For more information, see the online User's Guide.

Install ink cartridges

Keep the ink cartridges out of the reach of children and do not drink the ink.

1. Lift up the scanner unit until it locks.
   
   Do not touch the flat, white cable.
   
2. Gently shake the ink cartridges.
   
3. Unpack the ink cartridges.
   
4. Remove only the yellow tape from each ink cartridge.
   WF-3720:
   
   
   Do not remove any other labels or seals, or ink will leak. Do not touch the green chip on the cartridge.
   WF-4720/WF-4730/WF-4740:
   
   Do not remove any other labels or seals, or ink will leak. Do not touch the green chip on the cartridge.
   
5. Insert the cartridge in the holder for each color. Press each cartridge down until it clicks. Make sure all cartridges are pushed down into place.
   
6. Lower the scanner unit.
   
7. If prompted, follow the instructions on the LCD screen. The printer starts charging the ink. Ink charging takes approximately 5 minutes. When you see a completion message on the printer's LCD screen, charging is complete.
   
   Don't turn off the printer or raise the scanner unit while the printer is charging or you'll waste ink.

Note:

• The printer is designed for use with Epson^® cartridges only, not third-party cartridges or ink.
• The cartridges included with the printer are designed for printer setup and not for resale. After some ink is used for charging, the rest is available for printing.
• WF-4720/WF-4730/WF-4740 Series: Included initial cartridges print about 500 pages black/450 color.

Load paper

1. Make sure the product is done charging the ink, and then close the control panel, lift the output tray, and pull out the paper cassette.
   
2. Slide the side edge guides all the way out and set the front edge guide to the paper size you are using.
   
3. Insert paper with the glossy or printable side down.
   Note: Make sure the paper is loaded against the front edge guide and not sticking out from the end of the cassette.
   
4. Slide the edge guides against the paper, but not too tightly.
   
5. Keep the cassette flat as you insert it all the way, then lower the output tray.
   
6. Pull out the output tray extension.
   
7. Select the paper settings on the product's control panel.

For more information on loading different paper types or envelopes, see the online User's Guide.

Connect the fax line

1. Connect a phone cord to a telephone wall jack and to the LINE port on your product. See the online User's Guide for more information.
   
2. WF-3720/WF-4720/WF-4730: Press Proceed to set up the fax, or press Set Up Later to set it up later.
   WF-4740: Press Proceed to set up the fax, or press Close to set it up later.

Install software

Note: If your computer does not have a CD/DVD drive or you are using a Mac, an Internet connection is required to obtain the product software.
To print from a Chromebook™, go to www.epson.com/support/gcp (U.S.) or www.epson.ca/support/gcp (Canada) for instructions.

1. Make sure the product is NOT CONNECTED to your computer.
   Windows^®: If you see a Found New Hardware screen, click Cancel and disconnect the USB cable.
   
2. Insert the product CD or download and run your product's software package. For the latest software, visit www.epson.com/support (U.S.) or www.epson.ca/support (Canada) and search for your product.
3. Follow the instructions on the computer screen to run the setup program.
   Mac: Make sure you install Epson Software Updater to receive firmware and software updates for your product.
4. When you see the Select Your Connection screen, select one of the following and follow the on-screen instructions:

• Wireless connection
  In most cases, the software installer automatically attempts to set up your wireless connection. If setup is unsuccessful, you may need to enter your network name (SSID) and password.
• Direct USB connection
  Make sure you have a USB cable (not included).
• Wired network connection
  Make sure you have an Ethernet cable (not included).

Mobile printing

Connect wirelessly from your smartphone, tablet, or computer. Print documents and photos from across the room or around the world:

• Print directly from your iPhone, iPad, or iPod touch. Simply connect your device to the printer's network and tap the action icon to print.
• Use Epson Print Enabler (free from Google Play™) with Android™ devices (v4.4 or later). Then connect your printer and device to the same network and tap the menu icon to print.
• Print remotely with Epson Connect™ and Google Cloud Print™. See your online User's Guide for instructions, or learn more at www.epson.com/connect (U.S.) or www.epson.ca/connect (Canada).

Any problems?

Network setup was unsuccessful

• Make sure you select the right network name (SSID).
• Restart your router (turn it off and then on), then try to connect to it again.
• The printer can only connect to a network that supports 2.4 GHz connections. If your router offers both 2.4 GHz and 5 GHz connections, make sure 2.4 GHz is enabled.
• If you see a firewall alert message, click Unblock or Allow to let setup continue.
• If your network has security enabled, make sure you enter your network password (WEP key or WPA passphrase) correctly. Be sure to enter your password in the correct case.
  Press to enter uppercase letters or press for numbers or symbols.

There are lines or incorrect colors in my printouts

Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. See the online User's Guide for more information.

The printer's screen is dark

Make sure your product is turned on, and press the screen or power button to wake it from sleep mode.

Setup is unable to find my printer after connecting it with a USB cable.
Make sure your product is securely connected as shown:

Any questions?

Quick Guide
Basic information and troubleshooting.

User's Guide
Windows: Click the icon on your desktop or Apps screen to access the online User's Guide.
Mac: Click the icon in Applications/Epson Software/Guide to access the online User's Guide.
If you don't have a User's Guide icon, go to the Epson website, as described below.

Support
Visit www.epson.com/support (U.S.) or www.epson.ca/support (Canada) and search for your product to download drivers, view manuals, get FAQs, or contact Epson.
Call (562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 6 am to 8 pm, Pacific Time, Monday through Friday, and 7 am to 4 pm, Pacific Time, Saturday. Days and hours of support are subject to change without notice. Toll or long distance charges may apply.

Need paper and ink?
Ensure peak performance and brilliant results with Genuine Epson Ink and specialty papers, engineered specifically for Epson printers. Find Genuine Epson Ink and specialty papers at www.epson.com (U.S. sales) or www.epson.ca (Canadian sales) and at Epson authorized resellers.
Call 800-GO-EPSON (800-463-7766).

WF-3720 replacement ink cartridges

WF-4720/WF-4730/WF-4740 replacement ink cartridges