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Appendix B. Getting in Touch with
If support is not provided by your organization or the local vendor, you can at any
time relay information to or contact Olicom Technical Support via one of the listed
services. In addition, e-mail, FTP or WWW provide up-to-date software updates,
application notes, quick fixes and various utilities which may solve your problem.
B.1 Before You Contact Olicom Technical Support
•
Boot the switch to run the power-on diagnostics (make sure self-test is
enabled). Capture and print the diagnostics (note that any traffic through
the switch will be disrupted). . . . . . . . . . . . . . . . . . . . . . . .
•
Issue the relevant show configuration command and capture the result
into a file. Print the file . . . . . . . . . . . . . . . . . . . . . . . . . .
•
Print any messages in the "Event Log Information" screen . . .
•
If possible, attach a display summary screen captured from the console
or Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
•
Contact your place of purchase . . . . . . . . . . . . . . . . . . . . . .
B.2 Hotline Support
Call the following numbers for help with any problem you may encounter when
installing Olicom software and hardware products:
U.S.A.
1-800-OLICOM-1
1-800-654-2661
(+1) 972-907-4200
Europe: (+45) 4527 0102 (Denmark, Monday to Friday, 7 am to 6 pm GMT + 1)
(+48) 58 348 15 20 (Poland, Monday to Friday, 8 am to 6 pm GMT + 1)
CrossFire 8720 Fast Ethernet Layer 3 Switch, v. 1.00.02, P/N: 710001800
Technical Support
(24 hours a day, 7 days a week)
(24 hours a day, 7 days a week)
(24 hours a day, 7 days a week)
Getting in Touch with Technical Support
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