Answering A Call Using A Headset; Using The Headset With Automatic Answer For Acd Agents; Station Speed Dial - Dial Access - NEC UNIVERGE SV9100 User Manual

(2) Press Volume Up and Volume Down to scroll
through the Queue Status Displays of all the ACD
Groups.
(3) Press the CLEAR key to return the telephone to
an idle state.
When Logged Out of ACD Group:
When ACD agents are logged out and a call is placed
into the ACD queue, the telephones of the logged out
agents will display the Queue Status and hear the
alarm according to the settings defined in system
programming.
Pressing the Queue Status Display key will return the
telephone to idle until the timer expires again.

Answering a Call Using a Headset

(1) Press the Headset key to answer.
(2) Converse.
(3) Press the Headset key to hang up.
Using the Headset with Automatic Answer for
ACD Agents:
(1) With the multiline terminal in an idle state, press
the Feature key.
(2) Press the HEADSET key (Service Code 751: 05).
Note: The Headset key blinks when Automatic
Headset is activated.
Note: To cancel Automatic Headset, repeat these
steps.
Station Speed Dial – Dial Access
To store a Station Speed Dialing number (display
telephones only):
(1) Press the Speaker key.
(2) Dial 755.
(3) Dial the Station Speed Dial buffer number to be
programmed (0~9).
1 = Station Speed Dial buffer 1
2 = Station Speed Dial buffer 2
:
:
0 = Station Speed Dial buffer 10
(4) Dial the Access Code (e.g., 9) – if required.
(5) Dial telephone number you want to store (up to
24 digits).
Note: Valid entries are 0~9, # and *. To enter a pause,
press MIC. To store a Flash, press Recall.
(6) Press Hold.
(7) Enter the name associated with the Speed
Dialing number (display telephones only):
Use this
keypad
digit....
1 Enter characters:
1 @ [ ¥ ] ^ _ ` { | } Æ
2 Enter characters: A-C, a-c 2
3 Enter characters: D-F, d-f, 3
41
Key for Entering Names
When you want to....
¨
Á À Â Ã Ç É Ê ì ó