Returning The Timecreator 1000; Repacking The Unit; Equipment Return Procedure - Symmetricom TimeCreator 1000 User Manual

Chapter 6 Maintenance and Troubleshooting

Returning the TimeCreator 1000

4. When prompted, enter a user name and password for the server.
Note: The system will FTP the file from the specified FTP server (IP
address) and then upgrade the module.
5. The TimeCreator 1000 validates the received file, and if the file is valid it updates
the flash memory and reboots the IMC.
Note: If the file is not valid, the TimeCreator 1000 will reject it.
Returning the TimeCreator 1000
You should return the equipment to Symmetricom only after you have exhausted the
troubleshooting procedures described earlier in this chapter, or if Symmetricom
Global Services has advised you to return the unit.
Note: Please retain the original packaging for re-shipping the
product. If the original packaging is not available, contact
Symmetricom Global Services (SGS) for assistance.

Repacking the Unit

Return all units in the original packaging. If the original packaging is not available,
contact Symmetricom Global Services. Use standard packing procedures for
products being returned for repair to protect the equipment during shipment.
Connectors should be protected with connector covers or the equipment should be
wrapped in plastic before packaging. Ensure that the connectivity panels are
protected when packaged.

Equipment Return Procedure

To return equipment to Symmetricom for repair:
1. Call Symmetricom Global Services (SGS) at 888-367-7966 (toll-free in USA
only), 408-428-7907, or +49 700 3288 6435 in Europe, Middle East, or Africa to
obtain a return material authorization number (RMA) before returning the product
for service.
You can request an RMA on the internet at:
www.symmetricom.com/user/sign-in/
This URL will send you to a sign-in page. Log in and navigate to the RMA form.
126 TimeCreator 1000 User's Guide 097-93100-01 Revision C – February, 2010