Monitoring Function (E-Maintenance/Imageware Remote); Monitoring Function (E-Maintenance/ Imageware Remote); Overview Of System - Canon LBP351 Series Service Manual

Monitoring Function (e-Maintenance/imageWARE Remote)

Overview of System

■ Function Overview
Embedded RDS (hereinafter referred to as E-RDS) is a monitoring program that runs on the host machine. When the monitoring
option is enabled by making the setting on this machine, information such as the status change of the machine, counter
information, and failure information are collected. The collected device information is sent to a remote maintenance server called
UGW (Universal Gateway Server) via Internet, thus allowing for e-Maintenance/ imageWARE Remote (Remote Diagnosis
System).
The following device information/ status can be monitored.
• Billing counts
• Parts counter
• Firmware info
• Service call error log
• Jam log
• Alarm log
• Status changes (Toner low/ out, etc.)
Since high confidentiality is required for the information shown above, it performs communication between this machine and the
UGW using HTTPS/ SOAP protocol.
Customer
Environment
DNS Server
■ Features
E-RDS is embedded in the network module of the device, and the front-end module of the e-Maintenance/ imageWARE Remote
system is realized without requiring hardware besides the device.
■ Main Functions
Functional cat-
egory
Communication COM-TEST
test
Transmission of Billing / all resources / parts / mode-by-
counters mode counters
Transmission of Alerts
event logs
Service call/alarm/jam log
Data transmis- ROM version
sion:
Schedule
Debug log
Environment log
Service call button
*1. Only some models
This machine
Proxy Server Administrator
The e-Maintenance/ imageWARE Remote system configuration
Sub category
*1
*1
Internet
Execute service mode to communicate with the server, retrieve schedule
information, and establish communication.
Periodically send billing/all resources/parts/mode-by-mode counters to the
server.
Each time the status of the device is changed, the status information is sent
to the server.
Each time a service call, alarm, or jam log occurs, the error log is sent to the
server.
Periodically send firmware information of the device.
Periodically send schedule information of the device.
Send debug information of E-RDS which exceeds a specific size to the serv-
er.
Periodically send environment information (such as the temperature inside
the machine).
Send error information (image failure, jams, etc.) with a user command.
88
3. Technical Explanation (System)
UGW
Sales Company
Description