Canon LBP351 Series Service Manual page 66

No. Messages Timing of dis-
12 An error occurred. Manual update
Check the Update (main screen) Au-
Firmware screen. tomatic update
(main screen)
13 Delivery Error UGW linkage
Error Code: [xxx] (Update Firmware
screen)
14 Delivery Error UGW linkage
Delivery Time (Update Firmware
Delivery Firmware screen)
Label
Delivery Firmware
version
Immediate down-
Error Code: [ xxx ]
load (Update
Firmware screen)
15 Applicable firm- On-site (error dia-
ware is not regis- logue)
tered.
Cause
play
After the update, failed to
connect to the delivery
server.
After the update, delivery
server stopped.
After the update, the net-
work cable was disconnec-
ted.
After the update, server re-
turned an error.
After the update, an internal
error occurred.
eRDS sent an order but Up-
dater failed to connect to
the server.
The delivery server stop-
ped.
The scheduled data and
time acquired from delivery
server does not exist.
The scheduled date and
time acquired from delivery
server was before current
time (15 or more min had
passed).
At the time of immediate
download, turned OFF and
then ON the power of de-
vice main body.
At the user site, no latest
firmware exists.
No applicable firmware ex-
ists on CDS, so the service
person can't select any ap-
plicable firmware.
Check the network environment and re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Contact the sales company's Support Department. After
confirming restoration of the delivery server, re-execute the
job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Re-connect the network cable and re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Obtain the log etc. (Refer to "System Management Opera-
tions" under "Version Upgrade"of "Updater" in "Trouble-
shooting" of this manual.) and contact Support Div. of the
sales company.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Conduct a communication test to analyze the cause of the
error. After solving the cause, resend the order from the
eRDS.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Contact the sales company's Support Department. After
confirming restoration of the delivery server, re-execute the
job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
This means the current firmware is the latest, so this error
has no impact.
But when the latest firmware to be retrieved must exist e.g.
released new firmware information has been notified, con-
tact Field Support Group in the sales company.
Contact the sales company's Support Department.
59
3. Technical Explanation (System)
Remedy