Canon imageRUNNER LBP3580 Service Manual
  1. Manuals
  2. Brands
  3. Canon Manuals
  4. Printer
  5. imageRUNNER LBP3580
  6. Service manual

Canon imageRUNNER LBP3580 Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
S
e
r
v
i
c
e
G
u
i
d
e
S
e
r
v
i
c
e
G
u
i
d
e

Advertisement

Table of Contents
loading

Related Manuals for Canon imageRUNNER LBP3580

Summary of Contents for Canon imageRUNNER LBP3580

  • Page 2 Canon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER LBP3580. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.

  • Page 4: Table Of Contents

    LBP3580 Service Guide Contents Product Overview, Accessories, and Configuration--------------------------------------------- 1 A. Overview ------------------------------------------------------------------------------------------------------------- 1 B. Box Contents ------------------------------------------------------------------------------------------------------- 1 C. Configuration ------------------------------------------------------------------------------------------------------- 2 D. Hardware Accessory and System Options---------------------------------------------------------------- 3 1. Paper Feeder Unit PF-45 ----------------------------------------------------------------------------------- 3 2. Barcode Printing Kit-F1 ------------------------------------------------------------------------------------ 3 3.
  • Page 5 6. Online Limited Warranty Credit Inquiry--------------------------------------------------------------30 Product Technical Support Offerings -------------------------------------------------------------- 34 A. Dealer Support Requirements--------------------------------------------------------------------------------34 B. Canon USA Support Offerings -------------------------------------------------------------------------------35 1. Canon USA Technical Support Center ---------------------------------------------------------------35 2. Internet Support ---------------------------------------------------------------------------------------------37 VII. Appendix ---------------------------------------------------------------------------------------------------- 40 A. Specifications------------------------------------------------------------------------------------------------------40 B. Warranty-------------------------------------------------------------------------------------------------------------43 1.

  • Page 6: Product Overview, Accessories, And Configuration

    LBP3580 Service Guide Product Overview, Accessories, and Configuration A. Overview The Canon imageRUNNER LBP3580 brings the following capabilities to users in a small to mid-size office or workgroup environment:  Prints in B&W (Black-and-White) in speeds of up to 42 ppm (pages-per-minute) using LTR (letter-sized) paper.

  • Page 7: Configuration

    LBP3580 Service Guide C. Configuration Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Dealer Price List on the ISG Central Web site at http://www.isgcentral.cusa.canon.com for the most up-to-date item numbers.

  • Page 8: Hardware Accessory And System Options

    LBP3580 Service Guide D. Hardware Accessory and System Options The functionality of the imageRUNNER LBP3580 can be expanded by installing the following hardware and system-related optional accessories. 1. Paper Feeder Unit PF-45  Holds up to 500 sheets (20 lb bond (80 g/m ...

  • Page 9: User Inbox Storage Capability

     Up to 100 user inboxes can be used, and a name can be set for each user inbox. IMPORTANT  Canon U.S.A., Inc. is not responsible for any damages caused to user data that is stored on the optional SD Card. It is the customer’s responsibility to create and maintain a data back-up plan.

  • Page 10: Network Security

    The supplicant is authentication software on a client device. The client device (the imageRUNNER LBP3580 machine) needs the supplicant to provide credentials, such as user names/passwords or digital certificates, to the authenticator (a wireless access point).

  • Page 11: Dealer Sales/Service Authorization

    LBP3580 Service Guide Dealer Sales/Service Authorization To obtain and maintain authorization to sell or service an imageRUNNER LBP device, every Authorized Reseller’s location must have at least one employee who has successfully completed the appropriate imageRUNNER LBP device-training program, and who has been certified, as described in Educational Training.

  • Page 12: Educational Training

    (software downloads, knowledgebase articles, support forums, technical publications) is available through the Canon U.S.A., Inc. (hereinafter referred to as (“Canon USA”)) e-Support Center Web site for all technicians. (Refer to the Technical Support section on the e-Support Center Web site for entitlement details.)

  • Page 13: Prerequisites

    It is highly recommended a service technician have:  Prior experience with Canon devices  Experience with taking eLearning courses  Familiarity with common hand tools to disassemble and service Canon devices F. Course Format This lesson and topic-based online course covers installation, maintenance, and disassembly of the imageRUNNER LBP3580 and imageCLASS LBP6780 with regard to troubleshooting and proactive servicing.

  • Page 14: Service Materials

    LBP3580 Service Guide H. Service Materials The materials required for the imageRUNNER LBP3580/LBP5280 Online Training program are listed in the table below. Table 3 – Service Materials Model/Accessory Item Location e-Learning Training Conducted online Program imageRUNNER LBP3580 Downloadable from the...

  • Page 15: Servicing Notes

    Servicing Notes A. Power and Plug Requirements The imageRUNNER LBP3580 device requires a NEMA 5-15 receptacle for proper operation. Before installation, confirm that a proper NEMA receptacle is available for this device. It is not necessary to have a dedicated line.

  • Page 16: Installation Space Requirements

    LBP3580 Service Guide B. Installation Space Requirements The approximate installation space requirements for the imageRUNNER LBP3580 are shown below. Always ensure that there is enough space for service and operation of the device. Table 5 – Main Unit Installation Space Requirements...

  • Page 17: Remote Support Services

    The optional Remote Diagnostic System 4 (RDS) Plug-in to the imageWARE Enterprise Management Console retrieves meter readings select service alerts and supplies usage data from up to 1,000 Canon printers, Canon multifunction devices and third-party devices utilizing the standard printer Management Information Base (MIB). The RDS Plug-in transmits the collected data directly to the UGW database.

  • Page 18: Content Delivery System

    2. Content Delivery System Content Delivery System The CDS is Canon’s next generation system for the delivery and The CDS is Canon’s next generation system for the delivery and The CDS is Canon’s next generation system for the delivery and...

  • Page 19: Imageware Enterprise Management Console And Plug-Ins

    LBP3580 Service Guide Method A – This method ensures that the device will always have the latest version of firmware installed. After a one-time setup by the service technician, the imageRUNNER LBP will automatically download and install new firmware as it becomes available. No further visits are necessary for firmware updates.

  • Page 20: Serviceability

    LBP3580 Service Guide E. Serviceability The imageRUNNER LBP products are designed to improve serviceability, quality, and deliver lower service costs, which result in increased dealer service profitability. Enhanced serviceability, as part of the overall design of the imageRUNNER LBP products, enables a reduction in the time required to service the machine’s major components.

  • Page 21: Lms (License Management System)

    LBP3580 Service Guide F. LMS (License Management System) To activate optional software programs, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software. The LMS is a server-based software license program. All purchased software application packages contain a license access number certificate with the documentation.

  • Page 22: Recommended System Engineer Requirements

    LBP3580 Service Guide Recommended System Engineer Requirements A System Engineer (SE)5 is recommended to work with Canon’s networked devices, and should have the following basic job functions:  Systems integration (pre-sale and post-sale)  Installation  Education of customers and dealership personnel ...

  • Page 23: Firmware Upgrades Using The User Support Tool

    Canon public site (http://www.usa.canon.com/cusa/support/consumer/). When servicing the machine, make sure to go to the Canon USA public Web site, and download the most recent firmware. Notes:  A computer and the most recent UST (User Support Tool) file are required to install upgraded firmware.

  • Page 24: Service Support Tools

    LBP3580 Service Guide J. Service Support Tools The tools listed in the table below are necessary for the proper service of the machine. Table 8 – Installation Tools Tool Name Part Number Usage/Remarks Tool Case TKN-0001 — Jumper Wire TKN-0069 With clip.

  • Page 25: Cleaning

    LBP3580 Service Guide The special solvents and oils in the table below should also be carried to ensure that the imageCLASS LBP3580 is serviced properly. For more information on the solvents and oils below, see the imageCLASS LBP3580 Service Manual.

  • Page 26: Consumables

    M. Consumable Parts The imageRUNNER LBP3580 does not have consumable parts. N. Periodic Replacement Parts The imageRUNNER LBP3580 does not have parts that require periodic replacement. Value is based on LTR paper with the factory default print density setting. imageRUNNER LBP3580 Service Guide...

  • Page 27: Soft Counter

    LBP3580 Service Guide O. Soft Counter The imageRUNNER LBP3580 uses soft counters to track the total number of prints. The control panel displays one counter on the Counter Check screen (when the “Setting” key on the control panel is pressed).

  • Page 28: End-User Customer Service Offerings

    B. Limited Warranty Support 1. End-User Limited Warranty Conditions The Canon imageRUNNER LBP3580 Limited Warranty is effective for a period of ninety (90) days following the delivery of the machine to the original purchaser or 6,000 prints, or a combination of both, whichever comes first.

  • Page 29: Flat-Rate Program

    Flat-rate credits are posted monthly in the CNA (Canon Network Access) section of the Canon USA ISG Central Web site. Refer to the Online Limited Warranty Credit Inquiry section for more information.
  • Page 30 LBP3580 Service Guide Additional information on the Flat-Rate Program is located on the Canon e-Support Center site http://www.support.cusa.canon.com, shown Figure 2 – e-Support: Flat-Rate Program. Figure 2 – e-Support: Flat-Rate Program imageRUNNER LBP3580 Service Guide January 2013 Page 25...

  • Page 31: Warranty Parts For Repair

    Each circuit board is live tested and updated to the latest firmware version prior to returning it to your dealership. Parts specified on the Canon USA Repairable Parts List must be prepaid and shipped directly to one of the following Authorized Parts Repair Facilities.
  • Page 32 All original defective parts with a dealer cost valued over $300.00, that are not specified on the not specified on the Repairable Parts List, must be submitted to Canon must be submitted to Canon Virginia, Inc. with a completed e Virginia, Inc.
  • Page 33 Warranty Control Section for warranty compensation. The e-Tag warranty claim form can be accessed in the Warranty section of the e-Support Center Web site at http://www.support.cusa.canon.com. Figure 4 – e-Support: e-Tag imageRUNNER LBP3580 Service Guide...
  • Page 34 LBP3580 Service Guide To submit a new warranty claim, select the type of claim from the drop-down list, shown below, and complete the required sections of the e-Tag limited warranty claim form. Figure 5 – e-Support: e-Tag Claim Console A copy of the e-Tag warranty claim form and the machine’s service history...
  • Page 35 The Online Warranty Credit Inquiry enables your dealership to check, download, and print the details of your download, and print the details of your e-Tag and Flat Tag and Flat-Rate Program credits on the CNA (Canon Network Access) CNA (Canon Network Access) Web site. a. e-Tag Inquiry Tag Inquiry...
  • Page 36 Tag warranty claims from your dealership. imageRUNNER LBP3580 Service Guide Service Guide January 2013 Page 31...
  • Page 37 Flat-Rate warranty reimbursements online, log on online, log on to the Canon Canon Central site site http://www.isgcentral.cusa.canon.com http://www.isgcentral.cusa.canon.com, and select “Canon Network Canon Network Access (CNA) Access (CNA),” as shown below. Figure 9 – ISG Central ISG Central imageRUNNER LBP3580 Service Guide Service Guide...
  • Page 38 Figure 10 – CNA: Warranty Credit Inquiry CNA: Warranty Credit Inquiry Figure 11 – CNA: Flat CNA: Flat-Rate Warranty Reimbursement Search imageRUNNER LBP3580 Service Guide Service Guide January 2013 Page 33...
  • Page 39  Submit and update your profile information, such as cell phone number, e-mail address, and company address on the e-Support Center Web site in the Current Profile section. You can also call the Canon USA TSC. Accurate profile information enables you to contact support personnel faster, and is necessary, if more information is required from the caller later.
  • Page 40  The contracted servicing dealer solely provides all technical support for the end-user.  The Canon USA TSC is the central contact/escalation for the reporting of all known outstanding hardware and software issues to the Canon USA engineering and software development groups.
  • Page 41 LBP3580 Service Guide Table 14 – Canon USA Support Escalation Flow Chart Canon imageRUNNER LBP3580 End-User End-User Contacts Servicing Dealer Status Servicing Dealer Contacts Canon USA TSC Modify Canon USA Technical Support Center Update Case 1-800-528-2830 Canon USA Update Case Digital Solutions Specialist &...
  • Page 42 To access e access e-Support, you must first register for an n e-Support ID Number. To register for a . To register for an e-Support ID number, go to the Canon USA the Canon USA e-Support Center Support Center Web site at http://www.support.cusa.canon.com...
  • Page 43 LBP3580 Service Guide b. Canon USA’s Canon USA’s ISG Central Web Site Complete Service Guide versions are available on Complete Service Guide versions are available on the Canon USA the Canon USA ISG Central Web site Web site (http://isgcentral.cusa.canon.com). Access is limited to Access is limited to an Authorized Dealer’s Management staff, please...
  • Page 44 LBP3580 Service Guide Figure – Central: Systems Technical Support Service Guides Area imageRUNNER LBP3580 Service Guide January 2013 Page 39...
  • Page 45 LBP3580 Service Guide VII. Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 15 – imageRUNNER LBP3580 Main Unit Specifications Description Item Type Desktop Page Printer Printing Method Electrophoto Method ( RAPID Fusing System)
  • Page 46 LBP3580 Service Guide Table 15 – imageRUNNER LBP3580 Main Unit Specifications Continued Item Description Temperature Range: 50 to 86°F (10 to 30°C) Operating Environment Humidity Range: 20 to 80% RH (Relative Humidity) (No Condensation) LCD Display 5-row backlit LCD imageRUNNER LBP3580 only: Approximately 13.6”...
  • Page 47 Network Protocol TCP/IP, AppleTalk, NetWare and SMB (option) Canon drivers Bundled Software Drivers are available for download from www.usa.canon.com.  Windows (Windows XP, Windows Vista, Windows 7, Windows 8, Windows Server 2003/2008, Windows Small Business Server 2011/2012)  Mac OS X (Versions 10.5.8 and later) Supported Operating ...
  • Page 48 LBP3580 Service Guide B. Warranty 1. Main Unit Limited Warranty imageRUNNER LBP3580 Service Guide January 2013 Page 43...
  • Page 49 LBP3580 Service Guide 2. GPR-40 Toner Assembly Limited Warranty imageRUNNER LBP3580 Service Guide January 2013 Page 44...
  • Page 50 Table 11 – Main Unit Consumables List..................21 Table 12 – Soft Counter Configuration..................22 Table 13 – Monthly Print Volume ....................23 Table 14 – Canon USA Support Escalation Flow Chart............36 Table 15 – imageRUNNER LBP3580 Main Unit Specifications..........40 Table 16 – Paper Feeder Unit PF-45 Specifications ..............41 Table 17 –...

Table of Contents