Canon LBP351 Series Service Manual page 62

● Updater Error Messages
Error messages displayed in Remote UI are shown below. As to error codes, see the next list.
No. Messages
1 An error occurred In communicating
with the delivery with the delivery
server. server.
Contact your sales
representative.
Error Code: [xxx]
2 Delivery server is In communicating
stopped. with the delivery
Wait a while and server.
then try to perform
the operation
again.
Check the follow-
ing URL for details.
<Stopped Delivery
Server URL>
3 Failed to connect In communicating
to delivery server. with the delivery
Check the delivery server.
server and net-
work.
4 Download was At the time of file
stopped because download
an error occurred
with the file server.
Check the network.
5 Downloaded files At the time of file
are invalid. Check download
the network.
6 Failed to retrieve Acquisition of ap-
information of spe- plicable firmware
cial firmware. information
Check the retrieval
ID and password.
7 Scheduled delivery Acquisition of ap-
information of firm- plicable firmware
ware does not ex- information
ist.
Check it because it
may already have
been deleted.
8 Failed to apply Firmware applica-
firmware. tion error
Timing of dis- Cause
play
System error occurred in
server.
Delivery server stopped.
Communication error due
to incorrect settings of CDS
URL.
Excluding delivery server
stop, communication error
to the delivery server occur-
red.
Communication error to the
delivery server occurred.
The received file is broken. After checking the network environment of the device, re-
No information exists about
firmware for special firm-
ware retrieval ID or Pass-
word is invalid.
Delivery information with
specified delivery ID does
not exist.
Error due to the application
(NLM)
Obtain the log etc. (Refer to "System Management Opera-
tions" under "Version Upgrade"of "Updater" in "Trouble-
shooting" of this manual.) and contact Support Div. of the
sales company.
Check the delivery server stop information. After the delivery
server starts, perform the operation from this application.
When the delivery server stop information is not available,
contact the sales company's Support Department.
Set correct CDS URL in the Updater settings.
Check if the network environment is correct to solve the
cause of the error occurrence. If the network environment of
the device is correct, obtain the log etc. (Refer to "System
Management Operations" under "Version Upgrade"of "Up-
dater" in "Troubleshooting" of this manual.) and contact
Support Div. of the sales company.
Check if the network environment is correct to solve the
cause of the error occurrence.
If the network environment of the device is correct, obtain
the log etc. (Refer to "System Management Operations" un-
der "Version Upgrade"of "Updater" in "Troubleshooting" of
this manual.) and contact Support Div. of the sales compa-
ny.
execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Enter the correct firmware ID or Password applicable to the
firmware information.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Register the delivery schedule again. If this occurs at the
time of canceling file download, deleting downloaded firm-
ware or deleting scheduled delivery, no remedy is required.
Obtain the log etc. (Refer to "System Management Opera-
tions" under "Version Upgrade"of "Updater" in "Trouble-
shooting" of this manual.) and contact Support Div. of the
sales company.
55
3. Technical Explanation (System)
Remedy