Canon LBP351 Series Service Manual page 63

No. Messages Timing of dis-
9 Delivery Server : Communication
Connect Failed test, etc. (commu-
File Server : Re- nication test result
trieve Failed dialogue)
Error Code: [xxxx]
10 Delivery Server : Delivery Server :
Connect OK Connect OK
File Server : Re- File Server : Re-
trieve Failed trieve Failed
Error Code: [xxxx] Error Code:
[XXXX]
11 An error occurred. communication
Error Code: [xxx] test, etc. (main
screen)
Cause
play
In the communication test,
failed to connect to the de-
livery server.
In SOAP communication,
failed to success after 1 min
retry.
ID and Password required
for proxy to connect to the
internet are not configured
in device.
The access to the network
is limited.
Delivery server stopped.
Due to no return of data for
the communication test,
time-out (in HTTP commu-
nication, no response for
1min) occurred. After that,
retried but failed to connect
to server.
The network cable was dis-
connected during data
download in the communi-
cation test.
The file server stopped dur-
ing data download in the
communication test.
Hash value in the commu-
nication test file is incorrect.
The max value (space/file)
was exceeded and new log
was not accepted.
Normally an old log file is
deleted before the max val-
ue (space/file) is exceeded,
but error may occur due to
other element (e.g. I/O er-
ror).
Check the network environment of the device, and re-exe-
cute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Set proxy and restart the communication test.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Set the user environment to make the access to the follow-
ing domain available.
https://device.cdsknn.net/
http://cdsknn.net.edgesuite.net/
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Contact Field Support Group in the sale company.
After confirmation that the delivery server has been re-
stored, restart the communication test.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company again.
Check the network environment of the device and re-exe-
cute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Reconnect the network cable and then restart the commu-
nication test.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Contact the sales company's Support Department.
After confirmation that the delivery server has been re-
stored, restart the communication test.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company again.
Check the network environment and re-execute the job.
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
Check if the log file exceeded the max value.
<Update log>
Max space: 128KB/file
Max file number: 4
<System log>
Max space: 512KB/file
Max file number: 4
If it recurs, obtain the log etc. (Refer to "System Manage-
ment Operations" under "Version Upgrade"of "Updater" in
"Troubleshooting" of this manual.) and contact Support Div.
of the sales company.
56
3. Technical Explanation (System)
Remedy