Problem: Management Ip Address Unknown; Problem: Unable To Connect To The Management Gui; Problem: Unable To Log In To The Management Gui - IBM Storwize V7000 Troubleshooting And Maintenance Manual

The fix procedure also checks that another existing problem does not result in a fix procedure that causes
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4 volume data to be lost. For example, if a power supply unit in a node enclosure must be replaced, the fix
procedure checks and warns you if the integrated battery in the other power supply unit is not
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sufficiently charged to protect the system.
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If possible, fix the alerts in the order shown to resolve the most serious issues first. Often, other alerts are
fixed automatically because they were the result of a more serious issue.
After all the alerts are fixed, go to "Procedure: Checking the status of your system" on page 41.

Problem: Management IP address unknown

This topic helps you if you are not able to run the management GUI because you do not know the IP
address. This address is also known as the cluster IP address.
The management IP address is set when the system cluster is created. An address for port 2 can be added
after the cluster is created.
If you do not know the cluster address, it is part of the data that is shown in the service assistant home
panel or the data that is returned by the USB key. If you know the service address of a node canister, go
to "Procedure: Getting node canister and cluster information using the service assistant" on page 41;
otherwise, go to "Procedure: Getting node canister and cluster information using a USB key" on page 42.

Problem: Unable to connect to the management GUI

This topic helps you if you are unable to connect to the management GUI from your web browser. You
might get a Page not found or a similar error from the browser.
Consider the following possibilities if you are unable to connect to the management GUI:
v You cannot connect if the system is not operational with at least one node online. If you know the
service address of a node canister, go to "Procedure: Getting node canister and cluster information
using the service assistant" on page 41; otherwise, go to "Procedure: Getting node canister and cluster
information using a USB key" on page 42 and obtain the state of each of the node canisters from the
data that is returned. If there is not a node canister with a state of active, resolve the reason why it is
not in active state. If the state of both node canisters is candidate, then there is not a cluster to connect
to. If the node state is service, go to "Procedure: Fixing node errors" on page 45.
v Ensure that you are using the correct cluster management IP address. If you know the service address
of a node canister, go to "Procedure: Getting node canister and cluster information using the service
assistant" on page 41; otherwise, go to "Procedure: Getting node canister and cluster information using
a USB key" on page 42 and obtain the cluster IP address from the data that is returned.
v Ensure that all node canisters have an Ethernet cable that is connected to port 1 and that the port is
working. To understand the port status, go to "Procedure: Finding the status of the Ethernet
connections" on page 44.
v Ping the cluster address to see if the Ethernet network permits the connection. If the ping fails, check
the Ethernet network configuration to see if there is a routing or a firewall issue. Ensure that the
Ethernet network configuration is compatible with the gateway and subnet or prefix settings. Ensure
that you have not used the Ethernet address of another device as the cluster address. If necessary,
modify your network settings to establish a connection.

Problem: Unable to log in to the management GUI

This topic assists you when you can see the management GUI login screen but cannot log in.
Log in using your user name and password. Follow the suggested actions when you encounter a specific
situation:
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Storwize V7000 Version 6.1.0: Troubleshooting, Recovery, and Maintenance Guide