Accessing The Management Gui; Service Assistant Interface; When To Use The Service Assistant - IBM Storwize V7000 Troubleshooting And Maintenance Manual

Accessing the management GUI

This procedure describes how to access the management GUI.
You can use the management GUI to manage your system as soon as you have created a cluster.
1. Start a supported web browser and point the browser to the management IP address of your system.
The management IP address is set when the system cluster is created. Up to four addresses can be
configured for your use. There are two addresses for IPv4 access, and two addresses for IPv6 access.
2. When the connection is successful, you see a login panel.
3. Log in by using your user name and password.
4. When you have logged in, select Troubleshooting and then Recommended Actions.
5. Select the recommended alert and run the fix procedure.
6. Continue to work through the alerts in the order suggested, if possible.
After all the alerts are fixed, check the status of your system to ensure that it is operating as intended.
If you encounter problems logging into the management GUI or connecting to the management GUI, see
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"Problem: Unable to log in to the management GUI" on page 36 or "Problem: Unable to connect to the
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4 management GUI" on page 36.

Service assistant interface

The service assistant interface is a browser-based GUI that is used to service individual node canisters.
You connect to the service assistant on one node canister through the service IP address. If there is a
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4 working communications path between the node canisters, you can view status information and perform
4 service tasks on the other node canister by making the other node canister the current node. You do not
have to reconnect to the other node.
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Use the service assistant when an enclosure does not boot properly or fails to join a cluster properly. For
situations other than these two, use the management GUI to run the fix procedures.

When to use the service assistant

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The primary use of the service assistant is when a node is in service state. The node cannot be active as
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part of a cluster while it is in service state.
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Attention: Perform service actions on nodes only when directed to do so by the fix procedures. If used
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inappropriately, the service actions that are available through the service assistant can cause loss of access
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4 to data or even data loss.
The node might be in service state because it has a hardware issue, has corrupted data, or has lost its
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4 configuration data.
Use the service assistant when you cannot access the management GUI to run the recommended actions
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4 or because the recommended action directs you to use the service assistant.
The management GUI operates only when there is an online cluster. Use the service assistant if you are
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4 unable to create a cluster or if both node canisters in an enclosure are in service state.
4 The service assistant does not provide any facilities to help you service expansion enclosures. Always
4 service the expansion enclosures using the management GUI.
4 The service assistant provides detailed status and error summaries. You can also perform the following
service-related actions:
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Storwize V7000 Version 6.1.0: Troubleshooting, Recovery, and Maintenance Guide