243.26—Paper Jam service check
Step
Questions / actions
1. Determine the input tray.
1
2. Bring the printer up in Diagnostics Menu
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
3. Select PRINT TESTS.
4. Select indicated.
5. Select Single.
Did the page feed correctly?
Is tray 2 a high-capacity input tray (2,000-
2
sheet feeder)?
243.27—Paper Jam service check
Step
Questions / actions
1. Bring the printer up in Diagnostics Menu
1
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
2. Select PRINT TESTS.
3. Select a tray below tray 4.
4. Select Single.
Did the page feed correctly?
243.29—Paper Jam service check
Step
Questions / actions
1. Bring the printer up in Diagnostics Menu
1
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
2. Select PRINT TESTS.
3. Select Tray 3.
4. Select Single.
Did the page feed correctly?
Is tray 3 a high-capacity input tray (2,000-
2
sheet feeder)?
Yes
Problem resolved
Replace the HCIT top
plate. See
"Top plate
assembly removal" on
page
4-303.
Yes
Problem resolved.
Yes
Problem resolved.
Replace the HCIT elevator-
up sensor. See
"HCIT
elevator motor with
sensor removal" on
page
4-296.
7526
No
Go to step 2.
Replace the complete
tray 4 option.
No
Replace the complete
tray 4 option.
No
Go to step 2.
Replace the complete
tray 3 option.
Diagnostic information
2-83
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