242.11-Paper Jam Service Check - Lexmark X746de Service Manual

242.03, 242.11—Paper Jam service check
Step Questions / actions
1. Enter Diagnostics mode (press and hold
1
buttons 3 and 6, turn on the MFP, and
release the buttons when the progress bar
displays.
2. Touch PRINT TESTS.
3. Select a tray below tray 2.
4. Touch Single.
Did the page print correctly?
1. Turn the printer off.
2
2. Open the front access door.
3. Turn the transport belt gear clockwise.
Did the transport belt move?
1. Enter Diagnostics mode (press and hold
3
buttons 3 and 6, turn on the MFP, and
release the buttons when the progress bar
displays.
2. Touch MOTOR TESTS.
3. Touch Align Motor Test.
Can you hear the align motor run?
Is tray 2 a high-capacity input option (2,000-
4
sheet feeder)?
Yes
Problem resolved.
Go to step 3
Go to step 4.
Replace the HCIT top
plate. See
"Top plate
assembly removal" on
page 4-279.
7526
No
Go to step 2.
Replace the transport belt.
See
"Transfer module
removal" on page 4-180.
Replace the paper pick
mechanism. See
"Paper
pick mechanism
assembly removal" on
page 4-130.
Replace the complete
tray 2 option.
Diagnostic information
2-77
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