242.11-Paper Jam Service Check - Lexmark X734de Service Manual

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Step Questions / actions
4 Replace the option tray 2.
Does the error clear?
242.03, 242.11—Paper Jam service check
Step Questions / actions
1 1. Bring the printer up in Diagnostics Menu
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
2. Touch PRINT TESTS.
3. Select a tray below tray 2.
4. Touch Single.
Did the page print correctly?
2 1. Turn the printer off.
2. Open the front access door.
3. Turn the transport belt gear clockwise.
Did the transport belt move?
3 1. Bring the printer up in Diagnostics Menu
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
2. Touch MOTOR TESTS.
3. Touch Align Motor Test.
Can you hear the align motor run?
4 Is tray 2 a high-capacity input option (2,000-
sheet feeder)?
2-74
Service Manual
Yes
Problem resolved.
Yes
Problem resolved.
Go to step 3
Go to step 4.
Replace the HCIT top
plate. See "Top plate
assembly removal" on
page 4-264.
No
Replace the system board.
See "System board
removal" on page 4-148.
No
Go to step 2.
Replace the transport belt.
See "Transfer module
removal" on page 4-168.
Replace the paper pick
mechanism. See "Paper
pick mechanism
assembly removal" on
page 4-117.
Replace the complete
tray 2 option.