Ricoh RN-MF2 Field Service Manual page 190

3. Appendix: Troubleshooting Guide
Error Code
3xxx31
3xxx32
3xxx33
Receiving Error
Error Code
4xxx21
4xxx22
4xxx23
4xxx24
4xxx25
30
Description
Codec error (E-mail
transmission failed)
TIFF Edit Error (E-mail
transmission failed)
Memory Overflow (The
machine memory reached
capacity)
Description
Log in error (Connection to
the server failed)
E-mail List acquisition error
(E-mail reception failed)
Mail header acquisition
error (E-mail reception
failed)
Mail part header acquisition
error (E-mail reception
failed)
Mail part body acquisition
error (E-mail reception
failed)
Solution
Confirm that the network settings such as IP
address, DNS, and SMTP settings have been
configured properly (make sure that no double-
byte character is used).
Confirm that the network settings such as IP
address, DNS, and SMTP settings have been
configured properly (make sure that no double-
byte character is used).
The fax was too large. Resend the document in
parts as several smaller individual faxes, or send
at a lower resolution.
Solution
Confirm that the network cable is properly
connected to the machine.
Confirm that the network settings such as IP
address, DNS, and SMTP settings have been
configured properly (make sure that no double-
byte character is used).
Ask the sender to check the e-mail settings.
Ask the sender to check the e-mail settings.
Ask the sender to check the e-mail settings.
The e-mail had an invalid Content-Type, or an
unsupported type of file (such as PDF or JPEG)
was received. Ask the sender to check the file
type.
Ask the sender to check the e-mail settings.