Ricoh M118 Service Manual
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Ricoh M118 Service Manual

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M118/M119
SERVICE MANUAL

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Summary of Contents for Ricoh M118

  • Page 1 M118/M119 SERVICE MANUAL...
  • Page 2 It is the reader's responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh Americas Corporation and its member companies. NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH AMERICAS CORPORATION.
  • Page 3 Ricoh Technical Training Program. Untrained uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury, damage to property or loss of warranty protection. Ricoh Americas Corporation...
  • Page 4 LEGEND COMPANY PRODUCT CODE LANIER RICOH SAVIN M118 SP 3500SF Aficio SP 3500SF SP 3500SF M119 SP 3510SF Aficio SP 3510SF SP 3510SF DOCUMENTATION HISTORY REV. NO. DATE COMMENTS 01/2012 Original Printing...

  • Page 5: Table Of Contents

    M118/M119 TABLE OF CONTENTS 1. PRODUCT INFORMATION ............1-1 1.1 SPECIFICATIONS ..................1-1 1.2 MACHINE OVERVIEW ................1-2 1.2.1 COMPONENT LAYOUT ..............1-2 1.2.2 PAPER PATH ................... 1-3 1.2.3 DRIVE LAYOUT ................1-4 1.3 MACHINE CONFIGURATION ..............1-5 2. INSTALLATION ................2-1 2.1 INSTALLATION REQUIREMENTS ............
  • Page 6 4.6.6 SCANNER MOTOR ................ 4-36 4.7 LASER UNIT .................... 4-37 4.7.1 CAUTION DECAL LOCATIONS ............. 4-37 4.7.2 LASER UNIT ................... 4-37 4.7.3 POLYGON MIRROR MOTOR ............4-38 4.8 PAPER FEED AND EXIT ................. 4-39 4.8.1 PAPER FEED ROLLER ..............4-39 M118/M119...
  • Page 7 ELECTRICAL COMPONENTS ............4-61 4.12.1 LAYOUT OF PC BOARDS ............4-61 USB Host Board ................. 4-61 ECB (Engine Controller Board) ............4-62 When installing the new ECB (Engine Controller Board) ....4-63 EEPROM .................... 4-63 Controller Board ................. 4-64 M118/M119...
  • Page 8 5.3.1 CHECKING THE MACHINE FIRMWARE VERSION ...... 5-23 5.3.2 UPDATING THE CONTROLLER FIRMWARE ....... 5-23 Procedure ................... 5-23 5.3.3 UPDATING THE ENGINE FIRMWARE .......... 5-25 Procedure ................... 5-25 5.3.4 UPDATING THE BOOT LOADER FIRMWARE ......5-26 5.3.5 UPDATING FAILURE ..............5-26 M118/M119...
  • Page 9 7. ENERGY SAVE ................7-1 7.1 ENERGY SAVER MODES................. 7-1 Timer Settings ..................7-1 Return to Stand-by Mode ..............7-2 Recommendation ................. 7-2 7.2 PAPER SAVE .................... 7-3 7.2.1 EFFECTIVENESS OF DUPLEX/COMBINE FUNCTION ....7-3 1. Duplex: ..................... 7-3 M118/M119...
  • Page 10 2. Combine mode: ................7-3 3. Duplex + Combine: ................7-4 Total counter ..................7-4 M118/M119...

  • Page 11: Read This First

    READ THIS FIRST Safety Notices Important Safety Notices Prevention of Physical Injury Before disassembling or assembling parts of the machine and peripherals, make sure that the machine power cord is unplugged. The wall outlet should be near the machine and easily accessible. If any adjustment or operation check has to be made with exterior covers off or open while the main switch is turned on, keep hands away from electrified or mechanically driven components.
  • Page 12 Safety and Ecological Notes for Disposal Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when exposed to an open flame. Dispose of used toner, the maintenance unit which includes developer or the organic photoconductor in accordance with local regulations. (These are non-toxic supplies.) Dispose of replaced parts in accordance with local regulations.

  • Page 13: Laser Safety

    Laser Safety The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical units in the field. The optical housing unit can only be repaired in a factory or at a location with the requisite equipment. The laser subsystem is replaceable in the field by a qualified Customer Engineer.
  • Page 14 Symbols, Abbreviations and Trademarks This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: See or Refer to Clip ring Screw Connector Clamp E-ring Short Edge Feed Long Edge Feed Trademarks ® ® ®...

  • Page 15: Product Information

    PRODUCT INFORMATION R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 17: Specifications

    Specifications 1. PRODUCT INFORMATION 1.1 SPECIFICATIONS See "Appendices" for the following information:  "General Specifications"  "Printer"  "Copier"  "Scanner"  "Fax"  "Supported Paper Sizes" M118/M119...

  • Page 18: Machine Overview

    1.2 MACHINE OVERVIEW 1.2.1 COMPONENT LAYOUT Laser unit Friction pad Quenching lamp Transfer roller Cartridge (AIO-type) Paper Tray Development roller Fusing Unit Registration roller Pressure Roller By-pass feed roller Paper exit roller By-pass feed tray Hot Roller Paper feed roller Drum M118/M119...

  • Page 19: Paper Path

    Machine Overview 1.2.2 PAPER PATH [A] Duplex section (For M119) [B] Standard paper tray unit [C] Optional paper tray unit M118/M119...

  • Page 20: Drive Layout

    Machine Overview 1.2.3 DRIVE LAYOUT 1. Duplex Motor 4. Replay Clutch 2. Main Motor 5. Paper Feed Clutch 3. Registration Clutch M118/M119...

  • Page 21: Machine Configuration

    Machine Configuration 1.3 MACHINE CONFIGURATION M119 M118 Optional Duplex Optional Models Tray PCL, PS USB Host Unit Memory (M355) (M118) 250x1 (M119) Auto 250x1 NA: Not Available M118/M119...

  • Page 23: Installation

    INSTALLATION R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 25: Installation Requirements

    Put the machine on a strong, level base. (Tilting towards any side must be no more than 3 mm.) Do not put the machine in areas with strong vibrations. 2.1.2 MACHINE LEVEL Front to back: Within 5 mm (0.2") of level Right to left: Within 5 mm (0.2") of level M118/M119...

  • Page 26: Machine Space Requirement

    NA: 120 V, TW: 110 V, 60 Hz: Less than 10 A Input voltage level EU/ Asia/ CHN: 220 V to 240 V, 50 Hz/60 Hz: Less than 5 A Permitted voltage fluctuation: 10% Do not set anything on the power cord. 2.1.5 INSTALLATION PROCEDURE Refer to the "User Guide". M118/M119...

  • Page 27: Preventive Maintenance

    PREVENTIVE MAINTENANCE R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 29: Preventive Maintenance

    120 K prints Transfer Roller 120 K prints Fusing Unit 120 K prints 3.1.2 YIELD COUNTER Yield counters for each yield part can be checked by the following methods. Configuration Page in the “Print List/Report” menu Web Image Monitor M118/M119...

  • Page 30: Counter Reset

    Select "Engine Maintenance", and then press "OK" key. Select "Reset Fuser Unit", "Reset Transfer Unit" or "Reset Paper Feed Rol Life" and then press "OK" key. Press the left key “Execute” of the “Selection keys”. Exit the "Maintenance mode". M118/M119...

  • Page 31: Replacement And Adjustment

    REPLACEMENT AND ADJUSTMENT R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 33: Before You Start

    Turn off the main power switch and unplug the machine before you do the procedures in this section. 4.2 SPECIAL TOOLS  PC: Windows XP/Vista/7, Windows Server 2003/2003 R2, 2008/2008 R2  USB or network cable  A computer is necessary to update the firmware. M118/M119...

  • Page 34: Exterior Covers

    Pull out the standard paper tray [A]. Remove two tabs [A]. Pull out the bypass tray [B]. Open the front cover [A].  To open the front cover, push the cover release button [B] and (carefully) pull the cover forward and open (it hinges downward). M118/M119...

  • Page 35: Left Cover

    Remove two screws [A] on the front side of the left cover. Pull the front upper part [A] of the left cover to release the hooks.  Located outside of the cover has marks indicating the position of the hook. M118/M119...
  • Page 36 Located outside of the cover has marks indicating the position of the hook. Pull the front bottom part of the left cover [A] to release the hooks.  Located outside of the cover has marks indicating the position of the hook. Remove the Left cover [A]. M118/M119...

  • Page 37: Rear Cover

    There are many hooks and tabs inside the left cover. Before removing the left cover, see the images below. 4.3.3 REAR COVER Front cover ( p.4-2) Left cover ( p.4-3) Open the rear cover [A] Slide the shaft [B] in the direction of the blue arrow, and remove the rear cover [A]. M118/M119...

  • Page 38: Right Cover

    Right cover [A] ( x 3)  Located outside of the cover has marks indicating the position of the hook.  There are many hooks and tabs inside the right cover. Before removing the right cover, see the images below. M118/M119...

  • Page 39: Top Cover

    [A] could be damaged.  Make sure that these paperweights [A] can be moved smoothly (up and down) after installing the top cover. If these paperweights do not move smoothly, try installing the top cover again. M118/M119...

  • Page 40: Adf

    Disconnect the ADF harness [A] ( x 1, x 1) and ground-wire [B] ( x 1). Open the ADF unit [A] Release the three hooks of the right hinge [A] with a screw driver, as shown above. Lift the ADF unit. M118/M119...

  • Page 41: Original Tray

    4.4.2 ORIGINAL TRAY Open the ADF cover [A]. Original tray [B] (Two tabs) 4.4.3 ADF FEED UNIT Open the ADF cover. Release the lock lever [A] ADF feed unit [B] M118/M119...

  • Page 42: Adf Separation Pad

    ADF feed unit ( ADF Feed Unit) ADF separation pad [A] (hook x 2, spring x 1) 4.4.5 ADF FRONT COVER ADF unit ( p.4-8) Original Tray ( p.4-9) ADF feed unit ( p.4-9) ADF front cover [A] ( x 1) M118/M119 4-10...

  • Page 43: Adf Rear Cover

    ADF feed unit ( p.4-9) ADF rear cover [A] ( x 2) 4.4.7 ADF TOP COVER ADF unit ( p.4-8) ADF front cover ( p.4-10) ADF rear cover ( p.4-11) ADF top cover [A] (two tabs, two hooks) 4-11 M118/M119...

  • Page 44: Adf Motor

    Original Tray ( p.4-9) ADF feed unit ( p.4-9) ADF front cover ( p.4-10) ADF rear cover ( p.4-11) ADF drive unit [A] ( x 4, all ADF motor assembly [A] ( x 2) ADF motor [A] ( x 2) M118/M119 4-12...

  • Page 45: Original Set Sensor

    4.4.9 ORIGINAL SET SENSOR ADF unit ( p.4-8) ADF feed unit ( p.4-9) ADF motor assembly ( p.4-12 "ADF Motor") Feed roller holder [A] ( x 1) Upper guide [B] ( x 2) Original set sensor [A] (hooks) 4-13 M118/M119...

  • Page 46: Adf Cover Open Sensor

    ADF rear cover ( p.4-11) ADF cover open sensor [A] ( x 1, x 1) 4.4.11 ADF FEED SENSOR ADF unit ( p.4-8) ADF feed unit ( p.4-9) Sensor cover [A] ( x 2) ADF feed sensor [A] (hooks, x 1) M118/M119 4-14...

  • Page 47: Adf Drive Board

    4.4.12 ADF DRIVE BOARD Original Tray ( p.4-9) ADF rear cover ( p.4-11) ADF drive board [A] (no screws, all plugs ( )s and hooks) 4-15 M118/M119...

  • Page 48: Ardf

    Left cover ( p.4-3) Disconnect the harness [A] ( x 1, x 1) and ground wire [B] ( x 1) Open the ARDF unit [A]. Release the three hooks of the right hinge [A]. Lift the ARDF unit. M118/M119 4-16...

  • Page 49: Original Tray

    ARDF 4.5.2 ORIGINAL TRAY Open the original tray [A] and the ARDF top cover [B]. Original tray [A] from the left side (Two tabs). 4-17 M118/M119...

  • Page 50: Ardf Feed Unit

    4.5.3 ARDF FEED UNIT Open the ARDF top cover. Release the lock lever [A]. ARDF feed unit [B] 4.5.4 ARDF SEPARATION PAD Open the ARDF cover. ARDF feed unit ( p.4-18) ARDF separation pad [A] (hook x 2, spring x 1) M118/M119 4-18...

  • Page 51: Ardf

    ARDF 4.5.5 ARDF FRONT COVER ARDF unit ( p.4-16) Original Tray ( p.4-17) ARDF feed unit ( p.4-18) At the bottom of the ARDF unit [A] ( x 2). ARDF front cover [A]. 4-19 M118/M119...

  • Page 52: Ardf Rear Cover

    4.5.6 ARDF REAR COVER ARDF unit ( p.4-16) Original Tray ( p.4-17) ARDF feed unit ( p.4-18) At the bottom of the ARDF unit [A] ( x 6). At the bottom of the ARDF unit [A] ( x 1). M118/M119 4-20...

  • Page 53: Ardf Top Cover

    ARDF ARDF rear cover [A]. 4.5.7 ARDF TOP COVER ARDF unit ( p.4-16) ARDF front cover ( p.4-19) ARDF rear cover ( p.4-20) ARDF top cover [A] from the left side (two tabs, two hooks) 4-21 M118/M119...

  • Page 54: Ardf Motor

    ARDF 4.5.8 ARDF MOTOR ARDF unit ( p.4-16) ARDF front cover ( p.4-19) ARDF rear cover ( p.4-20) ARDF drive unit [A] ( x 4, all ARDF motor [A] ( x 2) M118/M119 4-22...

  • Page 55: Ardf Cover Open Sensor

    ARDF 4.5.9 ARDF COVER OPEN SENSOR ARDF rear cover ( p.4-20) ARDF drive unit ( p.4-22 "ARDF Motor") Motor plate assembly [A] ( x 4, all ARDF cover open sensor [A] ( x 1) 4-23 M118/M119...

  • Page 56: Original Set Sensor/Original Reverse Sensor

    ARDF 4.5.10 ORIGINAL SET SENSOR/ORIGINAL REVERSE SENSOR ARDF drive unit ( p.4-22 "ARDF Motor") ARDF motor plate assembly ( p.4-23) Guide (paper lower) [A] ( x 2) Guide (middle add) [A] ( x 6) M118/M119 4-24...
  • Page 57 ARDF ARDF transport roller [A] (Bush POM x 2, Gear POM x 1). Pushing ground [A] (hook x 3) and the springs. Document eject roller [A] ( x 1). 4-25 M118/M119...
  • Page 58 ARDF Guide (middle) [A]. Sensor guide [A]. 10. Original set sensor [A] ( x 1) and original reverse sensor [B] ( x 1) M118/M119 4-26...

  • Page 59: Ardf Feed Sensor

    ARDF 4.5.11 ARDF FEED SENSOR ARDF drive unit ( p.4-22 "ARDF Motor") Sensor cover [A] ( x 2) ARDF feed sensor [A] (hooks, x 1) 4-27 M118/M119...

  • Page 60: Ardf Drive Board

    ARDF 4.5.12 ARDF DRIVE BOARD ARDF drive unit ( p.4-22 "ARDF Motor") ARDF drive board[A] ( x 1, all s and hooks) M118/M119 4-28...

  • Page 61: Scanner Unit

    Slide the scanner unit [A] in the direction of the blue arrow, and remove it ( x 4, ground cable x 2, flat cable x 1, x 3, x 3). ADF unit or ARDF unit ( p.4-8 or p.4-16) Operation Panel ( p.4-30) Scanner Unit [A] 4-29 M118/M119...

  • Page 62: Operation Panel

    Scanner Unit 4.6.1 OPERATION PANEL Scanner unit ( p.4-29) ADF unit or ARDF unit ( p.4-8 or p.4-16) Turn the scanner unit over. Operation panel [A] ( x 3, hooks) M118/M119 4-30...

  • Page 63: Scanner Top Cover

    Scanner Unit 4.6.2 SCANNER TOP COVER Scanner unit ( p.4-29) Turn the scanner unit over. Remove the six screws on the bottom of the scanner base [A]. Scanner top cover [A] (hooks) 4-31 M118/M119...

  • Page 64: Scanner Carriage Unit

    Scanner unit ( p.4-29) Scanner top cover ( p.4-31) Slide the scanner carriage unit [A] to the right side. Loosen the timing belt [A] as shown above, and remove it. Remove the flat cable [A] from the scanner carriage unit. M118/M119 4-32...
  • Page 65 Scanner Unit Bar holder [A] ( x 1) Carriage bar [A] and scanner carriage unit [B] 4-33 M118/M119...

  • Page 66: Exposure Lamp

    Exposure lamp [A] (hooks) When reinstalling the exposure lamp Place the lamp cord wires as shown above. Otherwise, the top cover could pinch the lamp cords and damage them when reinstalling the top cover on the scanner carriage unit. M118/M119 4-34...

  • Page 67: Lamp Stabilizer Board

    Scanner Unit 4.6.5 LAMP STABILIZER BOARD Scanner carriage unit ( p.4-32) Carriage bottom cover [A] ( x 2) Lamp stabilizer [A] ( x 1) 4-35 M118/M119...

  • Page 68: Scanner Motor

    Scanner Unit 4.6.6 SCANNER MOTOR Scanner carriage unit ( p.4-32) Scanner motor [A] ( x 3) Carriage rail [A] ( x 2) Ground plate [B] (double-sided tape) Conductance tape [C] Scanner motor M118/M119 4-36...

  • Page 69: Laser Unit

    4.7.2 LASER UNIT Front cover ( p.4-2) Left cover ( p.4-3) Rear cover ( p.4-5) Scanner unit ( p.4-29) Top cover ( p.4-7) Laser unit [A] ( x 3, ground screw x 3, x 2) 4-37 M118/M119...

  • Page 70: Polygon Mirror Motor

    Laser beams can seriously damage your eyes. Laser unit ( p.4-37) Polygon mirror cover [A] ( x 2) Polygon mirror motor [A] ( x 4, x 1)  Never touch the surface of the mirror with bare hands. M118/M119 4-38...

  • Page 71: Paper Feed And Exit

    After installing a new paper feed roller Enter the "Maintenance mode". Select "Engine Maintenance", and then press "OK" key. Select "Reset Paper Feed Rol Life" and then press "OK" key. Press the left key “Execute” of the “Selection keys”. Exit the "Maintenance mode". 4-39 M118/M119...

  • Page 72: Friction Pad

    Gently push the friction pad down into the slot and then pull forward very slightly. 4.8.3 PAPER END SENSOR Set the machine with the rear side facing down, resting on the table. Paper end sensor [A] (hooks, x 1) M118/M119 4-40...

  • Page 73: By-Pass Feed Roller

    By-pass lower guide plate [A] ( x 4, x 2)  Reinstall the by-pass lower guide plate [A] while pressing the spring [B].  Be careful for the spring [B] and the ground plate [C] not to fall inside the machine during reinstallation. 4-41 M118/M119...

  • Page 74: By-Pass Feed Roller Friction Pad

    Slide the by-pass feed roller shaft [A] to the left side, and remove it. 10. Remove the metal cover [B] from the by-pass feed roller [C]. 4.8.5 BY-PASS FEED ROLLER FRICTION PAD By-pass feed roller ( p.4-41) By-pass feed roller friction pad [A] (hooks, spring x 1) M118/M119 4-42...

  • Page 75: By-Pass Feed Sensor

    Paper Feed and Exit 4.8.6 BY-PASS FEED SENSOR Front cover ( p.4-2 Right cover ( p.4-5) By-pass feed sensor [A] (hooks, x 1) 4-43 M118/M119...

  • Page 76: Paper Feed Clutch

    FCU ( p.4-64) Release all harnesses [A] from the clamps. Harness guide plate [B] ( x 2) Drive unit [A] ( x 5, x 1, x 2, timing belt) Paper feed clutch [A] ( x 1, x 1) M118/M119 4-44...

  • Page 77: Relay Clutch

    Paper Feed and Exit 4.8.8 RELAY CLUTCH Drive unit ( p.4-44 "Paper Feed Clutch") Relay clutch [A] ( x 1) 4.8.9 REGISTRATION CLUTCH Drive unit ( p.4-44 "Paper Feed Clutch") Registration clutch [A] ( x 1) 4-45 M118/M119...

  • Page 78: Toner End Sensor

    4.8.10 TONER END SENSOR Drive unit ( p.4-44 "Paper Feed Clutch") Reflective sensor with bracket [A] ( x 1) Reflective sensor [B] 4.8.11 PAPER EXIT SENSOR Rear cover ( p.4-5) Paper exit sensor [A] ( x 1, hooks) M118/M119 4-46...

  • Page 79: Relay Sensor

    Paper Feed and Exit 4.8.12 RELAY SENSOR Rear cover ( p.4-5) Relay sensor [A] ( x 1, hooks) 4.8.13 INVERTER SENSOR Duplex transport guide ( p.4-65 "PSU") Inverter sensor [A] ( x 1, hooks) 4-47 M118/M119...

  • Page 80: Registration Roller And Sensor

    Pull out the paper tray. PSU ( p.4-65) Paper feed clutch ( p.4-44) Relay clutch ( p.4-45) Registration clutch ( p.4-45) Heat insulating plate [A] ( x 2) Exit roller base [B] ( x 2) Imaging unit base [A] ( x 4) M118/M119 4-48...
  • Page 81 Paper Feed and Exit Remove the four screws in the right frame [A]. 10. Remove the four screws in the left frame [A]. 11. Registration unit [A] 12. Upper guide plate [B] 13. Registration roller [A] 4-49 M118/M119...
  • Page 82 Paper Feed and Exit 14. Registration sensor [A] M118/M119 4-50...

  • Page 83: Paper Transfer

    After installing a new transfer roller Enter the "Maintenance mode". Select "Engine Maintenance", and then press "OK" key. Select "Reset Transfer Unit" and then press "OK" key. Press the left key “Execute” of the “Selection keys”. Exit the "Maintenance mode". 4-51 M118/M119...

  • Page 84: Fusing Unit

    4.10.1 FUSING UNIT Front cover ( p.4-2) Left cover ( p.4-3) Rear cover ( p.4-5) Release the lock [A], and then remove the entrance guide [B] ( x 1). Disconnect the three harnesses ( x 2) M118/M119 4-52...
  • Page 85 Fusing Pass the cable [A] through the hole [B] inside the machine. Fusing unit [C] ( x 4)  Make sure that the two bushings [A] remain be setting. 4-53 M118/M119...

  • Page 86: After Installing A New Fusing Unit

    After installing a new fusing unit Enter the "Maintenance mode". Select "Engine Maintenance", and then press "OK" key. Select "Reset Fuser Unit" and then press "OK" key. Press the left key “Execute” of the “Selection keys”. Exit the "Maintenance mode". M118/M119 4-54...
  • Page 87 4.10.2 THERMOSTAT  Do not recycle a thermoswitch that is already opened. Safety is not guaranteed if you do this. Fusing unit [A] ( x 3) Fusing upper cover [A] ( x 4) Thermostat [A] ( x 2) 4-55 M118/M119...

  • Page 88: Fusing Lamp

    Fusing 4.10.3 THERMISTOR Fusing unit ( p.4-52) Fusing front cover [A] ( x 2) Thermistor [A] ( x 1) 4.10.4 FUSING LAMP Fusing unit ( p.4-52) Fusing side covers [A] ( x 2 each) M118/M119 4-56...

  • Page 89: When Reinstall The Fusing Lamp

    Fusing Ground-wires ( x 1 each) Fusing lamp [A] When reinstall the fusing lamp The flat terminal [A] must be placed on the right side of the fusing unit (fusing cable side). 4-57 M118/M119...

  • Page 90: Hot Roller

    Fusing 4.10.5 HOT ROLLER Fusing lamp ( p.4-56) Brackets [A] ( x 2) Hot roller [A] (C-ring x 2, gear x 1, bushing x 2) 4.10.6 PRESSURE ROLLER Hot roller ( p.4-58r) Pressure roller [A] (Bearing x 2) M118/M119 4-58...

  • Page 91: Hot Roller Stripper Pawls

    Fusing 4.10.7 HOT ROLLER STRIPPER PAWLS Fusing unit ( p.4-52) Fusing upper cover ( p.4-55 "Thermostat") Metal holders [A] (1 holder for each pawl: x 2 each) Hot roller stripper pawls [A] (1 spring for each pawl) 4-59 M118/M119...

  • Page 92: Main Motor

    Main motor [B] ( x 4, x 1) 4.11.2 DUPLEX MOTOR (FOR M119) Front cover ( p.4-2) Left cover ( p.4-3) Rear cover ( p.4-5) Right cover ( p.4-6) Top cover ( p.4-7) Duplex motor [A] ( x 2, x 1) M118/M119 4-60...

  • Page 93: Electrical Components

    USB Board ECB (Engine Controller Board) Controller Board FCU (Fax Control Unit) - behind the main controller board USB Host Board Front cove ( p.4-2) Left cover ( p.4-3) USB host board [A] ( x 2, x 1) 4-61 M118/M119...

  • Page 94: Ecb (Engine Controller Board)

    Do not connect any connectors to CN181 when reinstalling the ECB [A]. CN181 is only used for factory.  Do not change the dip switch. The dip switch is only for factory use. EEPROM (Electronically Erasable Programmable Read Only Memory) [A] M118/M119 4-62...

  • Page 95: When Installing The New Ecb (Engine Controller Board)

    -Input the PnP Name, Destination in Maintenance mode. -Adjust the Registration in Maintenance mode. -Input serial number on the serial number input display after installing the new EEPROM  Ask your supervisor about how to access the serial number input display. 4-63 M118/M119...

  • Page 96: Controller Board

    ECB ( p.4-62 "ECB (Engine Controller Board)") Controller board [A] ( x 4, flat cable x 1, all ECB ( p.4-62 "ECB (Engine Controller Board)") Controller board( p.4-64) Controller board bracket [A] ( x 6) M118/M119 4-64...
  • Page 97 Left cover ( p.4-3) Rear cover ( p.4-5) Right cover ( p.4-6) Scanner unit ( p.4-29) Top cover ( p.4-7) ECB ( p.4-62 "ECB (Engine Controller Board)") Controller board bracket ( p.4-64 "FCU") 10. Drive unit ( p.4-44) 4-65 M118/M119...
  • Page 98 14. Remove the main power cord [B] as sown above ( x 2). 15. Remove the ground wire and two connectors. 16. Rear low cover [A] ( x 3) 17. Release the lock [A], and then remove the entrance guide [B] ( x 1). 18. Fusing Unit( p.4-52) M118/M119 4-66...
  • Page 99 20. For M119 only: Set the machine with the front side facing down, resting on the table. 21. For M119 only: Release the link [A] ( x 1) 22. For M119 only: Duplex cover [A] ( x 4, x 1, gear x 1) 23. PSU [A] ( x 4, x 1) 4-67 M118/M119...

  • Page 100: Charge Terminal Case

    4.12.3 CHARGE TERMINAL CASE Right cover ( p.4-6) Charge terminal case [A] with the harness ( x 2, x 1, hooks) Remove the harness [A] ( x 4). Remove the four springs and terminal pins [B]. Charge terminal case [C] M118/M119 4-68...

  • Page 101: Cooling Fan

    Cooling fan [A] ( x 2, x 1)  Install the Cooling fan [A] with its decal facing the outside of the machine. 4.13.2 SPEAKER Left cover ( p.4-3) Speaker [A] ( x 2, x 1, x 1) 4-69 M118/M119...

  • Page 102: Quenching Lamp

    Others 4.13.3 QUENCHING LAMP Top Cover ( p.4-7) Release two hooks of the quenching lamp with the case [A], and remove it. Remove the quenching lamp [A] from the case (hook x 3). M118/M119 4-70...

  • Page 103: Image Adjustment

    +1.5 mm, in 0.1 mm increments).  Increase the value to shift the print area in the plus direction.  Decrease to shift in the minus direction. Adjust the margins of the test page so that they are equal in size. 4-71 M118/M119...
  • Page 105 SYSTEM MAINTENANCE REFERENCE R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 107: Maintenance Mode Menu

    To go into the next level of an item, select an item then press the "OK" key.  To return to the previous level of an item, press the "Return" key. Exiting the Maintenance Mode Menu To exit the maintenance mode menu, press the "Clear/Stop" or "Return" key until the "Ready" display appears. M118/M119...
  • Page 108 Displays the number of paper jams at each location. Jam Counter Jam to Total/ ADF/ Printer Out Bin/ Internal/ Tray1/ Duplex Print Reports G3 protocol dump of the latest communication G3 Protocol dump list is printed. Off (Default)/ Error/ On M118/M119...
  • Page 109 [-40 to 40 / 0 (Default) / 0.1 mm/step] Adjusts the vertical registration of thin paper for tray 1. If the machine settings are reset to the factory Vert. Tray1 Thin defaults, this value does not change. [-40 to 40 / 0 (Default) / 0.1 mm/step] M118/M119...
  • Page 110 [-40 to 40 / 0 (Default) / 0.1 mm/step] Adjusts the vertical registration of thick paper for the Vert Bypass bypass tray. If the machine settings are reset to the Thick factory defaults, this value does not change. [-40 to 40 / 0 (Default) / 0.1 mm/step] M118/M119...
  • Page 111 Displays the current brand ID number. Do not change this setting (Designed for Factory Use). Fuser SC This button is for resetting an SC related with the fusing errors. Reset Reset Clears the EM counter of the transfer roller. Transfer Unit M118/M119...
  • Page 112 Displays the OPC life information (OPC rotation OPC Rotation Time time). Pre-OPC Rotation Displays the OPC life information (Pre-OPC Time rotation time) OPC Life Info OPC Alert Status Displays the OPC life information (Alert status) Displays the OPC life information (Pre-Alert OPC Pre-Alert Status status) M118/M119...
  • Page 113 Resets the engine settings stored in the EEPROM to factory default. Memory SC559 [On or Off (Default)] Detection Sets the display of alert when each EM parts yield of this machine is EM Life reached. Display [On or Off (Default)] M118/M119...
  • Page 114 [-8 to 8 / -2 (Default) / 1 mm/step] Amount Vert. Bypass Plain Paper Adjusts the amount of paper buckle at the Vert. Bypass Thick registration roller for each tray and paper type. Paper [-8 to 8 / 0 (Default) / 1 mm/step] Vert. Bypass Thin Paper M118/M119...
  • Page 115 [160 to 200 / 185 (Default) / 5°C/step] Temperature Adjusts the fusing temperature in the standby Standby mode. [120 to 175 / 155 (Default) / 1°C/step] Adjusts the fusing temperature in the low power Low Power mode. [80 to 135 / 120 (Default) / 5°C/step] M118/M119...
  • Page 116 "toner end". [0 to 255 / 200 / 1 sheet/step] Toner Near End To End Adjusts the printable dot count between "toner Dot Count near end" to "toner end". [0 to 255 / 100 / 1 dot/step] M118/M119 5-10...
  • Page 117 Adjust Charge 1: ON Bias 2 to 255: not available [0 to 255 / 0 / 1 /step] 1200dpi LD Adjusts print density (density levels by increasing the number) Power [31 to 155 / 112 (Default) / 1 /step] 5-11 M118/M119...
  • Page 118 [-0.9 to 0.9 / 0 (Default)/ 0.1 %/step] Fax Maintenance Sets the reception level. RX Level [-43 dBm (Default)/ -33 dBm/ -26 dBm / -16 dBm] Modem Settings Sets the transmission level. TX Level [-1 dBm to -15 dBm/ -15dBm (Default)/ 1 dBm/ step] M118/M119 5-12...
  • Page 119 CNG tone detection time ( RX mode : FAX / TEL, FAX / TAD Only) After the line is connected via the external CNG Tone telephone, the machine can detect a CNG Detection signal for the time length specified by this setting. [5 Sec (Default)/ 10 Sec] 5-13 M118/M119...
  • Page 120 CNG signal after the line is Minimum Time connected. If it is set to "Off", the machine Length detects the CNG signal as long as the line is connected. [100 Ms/ 200 Ms/ 300 Ms/ 400 Ms (Default)] M118/M119 5-14...
  • Page 121 The machine starts dialing after the specified interval without detection of a dial tone when 1Dial Tone Detection Wait Time Dial tone detection is set to "No detection". [3.5 Sec (Default)/ 7.0 Sec/ 10.5 Sec / 14.0 Sec] 5-15 M118/M119...
  • Page 122 RTN depending on the decoding error rate RTN Rate that is set by this setting (Number of lines containing an error per page / Total number of lines per page). Comm Settings [10%/ 15%] V34 Modem [Permitted (Default)/ Prohibited] V17 Modem [Permitted (Default)/ Prohibited] M118/M119 5-16...
  • Page 123 “Administrator E-mail Address” is set in the “From” field. No (Default)/ Yes This setting determines whether the header Prt Rec. Txt Mail information is printed with text e-mails when Header they are received. No (Default)/ Yes 5-17 M118/M119...
  • Page 124 FW Update Mode After pressing “Execute”, the display shows “Please Restart Machine….” Turn the machine's main power off, and then on. Then the machine activates as a special boot loader mode. After that update the firmware via USB cable. M118/M119 5-18...

  • Page 125: Fax Service Test Menu

    DTMF Test Tone [#] Executes the DTMF tone # test. Tone Stop Executes the Stop DTMF tone test. [V34] 33600 Bps Generates the [V34] 33600 bps signal. Modem Test [V34] 28800 Bps Generates the [V34] 28800 bps signal. 5-19 M118/M119...
  • Page 126 Generates the [V29] 7200 bps signal. [V27] 4800 Bps Generates the [V27] 4800 bps signal. [V27] 2400 Bps Generates the [V27] 2400 bps signal. [V21] 300 Bps Generates the [V21] 300 bps signal. Signal Stop Generates the Stop signal. M118/M119 5-20...

  • Page 127: Configuration And Maintenance Page

    Press the "Up" or "Down" key to select "Print List/Report", and then press the "OK" key. Press the "Up" or "Down" key to select "Configuration Page" or "Maintenance Page", and then press the "OK" key. The configuration page or maintenance page is printed. 5-21 M118/M119...

  • Page 128: Other Types Of Reports

    Total counter = Copier counter + Printer counter + FAX counter + Reports print Application Counters: Application counters exist for each individual primary machine function (Copier, Printer, FAX, etc.), and are incremented by the "controller board" each time the board issues a print request for the function in question. M118/M119 5-22...

  • Page 129: Firmware Updating

    FwUpdateToolSP.exe (Service Mode execute file)  Setting.ini (Parameter setting)  xxx.brn (Controller Firmware) Make a folder on a local drive of your computer and save the files there. Connect a computer and the machine through a network or directly by USB. 5-23 M118/M119...
  • Page 130 Also check that update completion message appears on the machine’s control panel. Turn off the power of the machine, and then turn it back on. 10. Print a configuration or maintenance page to check the machine's firmware version. M118/M119 5-24...

  • Page 131: Updating The Engine Firmware

    For a USB connection, click "Eng. F/W Update (USB)" [A]. For a network connection, enter the machine's IP address in "Machine IP" [B], and then click "Eng. F/W Update (NET)" [C]. Check the firmware update tool window for messages and the update’s current percentage of completion. 5-25 M118/M119...

  • Page 132: Updating The Boot Loader Firmware

    In this case, the controller firmware update has failed. The controller firmware must be updated again.  When attempting to restart the machine, the LCD panel display indicates "Please Download Engine FW Again!" In this case, the engine firmware update has failed. The engine firmware must be updated again. M118/M119 5-26...

  • Page 133: Fw Update Tool Messages

    Check the download file name in setting.ini. Can't open Eng. ROM file. "EngImageFile=" Please check Eng. ROM Engine F/W file does not exist. Check the download file file. and fw update tool is in the same folder. 5-27 M118/M119...
  • Page 134 (3) Check MFP and PC IP if timeout.) address setting. (4) Check PC firewall setting about FTP. F/W file transmission can not (1) Check network cable be completed. connection. (Transmission will be canceled (2) Check MFP status if it if timeout.) is available. M118/M119 5-28...
  • Page 135 Not available Eng FW Firmware is Updating... AIO FW is updating Not available Eng Firmware is Engine FW is updating Not available Updating... FW Update Done. *** Please reboot the Please reboot the F/W update is completed. Machine. Machine.*** 5-29 M118/M119...

  • Page 136: Fw Update Tool Messages: Error

    F/W checks the downloaded Do NOT use print, scan, is not broken. file. And get wrong checksum. fax and copy function at Do not use MFP functions So stop to modify F/W. the same time. when update firmware. M118/M119 5-30...
  • Page 137 F/W checks the downloaded Do NOT use print, scan, is not broken. file. And get wrong checksum. fax and copy function at Do not use MFP functions So stop to modify F/W. the same time. when update firmware. 5-31 M118/M119...

  • Page 139: Troubleshooting

    TROUBLESHOOTING R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 141: Service Call Conditions

    To prevent damage to the machine, the main machine cannot be operated until the fusing related SC has been reset by a service representative.  Enter the “Engine Maintenance” in the “Maintenance mode”. Press "O.K" in "Fuser SC Reset" with engine maintenance mode, and then turn the main power switch off and on. M118/M119...

  • Page 142: Engine Sc

    LD unit has turned on.  Disconnected cable from the laser synchronizing detection unit or defective connection  Defective laser synchronizing detector  Defective LD  Defective ECB Check the connectors. Replace the laser optics unit. Replace the ECB. M118/M119...

  • Page 143: Sc 4Xx (Image Transfer And Transfer Error)

    The machine does not release a main motor lock signal within 2sec after the main motor switched off. -or- The machine detects a main motor lock signal every 100ms for seven times consecutively, after the main motor started to rotate stably. M118/M119...
  • Page 144 ON while the machine is warming-up). -or- The fusing unit does not attain reload temperature within 35 s. (normal temperature) or 65 s (lower temperature – the thermistor output is less than 18°C) after the fusing temperature control starts. M118/M119...
  • Page 145  Defective ECB  Defective PSU Replace the ECB Replace the PSU  Execute "Fuser SC Reset" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. M118/M119...
  • Page 146 Fuser 3times jam error The paper jam counter for the fusing unit reaches 3. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when this function is enabled with "Engine Maintenance" (default "OFF"). M118/M119...

  • Page 147: Sc 6Xx (Communication And Other Error)

    The ECB does not receive a memory address command from the controller 20 seconds after paper is in the position for registration.  Defective controller board  Communication error Turn the machine's main power off, and then on. Check if the controller board is firmly connected to the ECB. M118/M119...

  • Page 148: Controller Sc

    Service Call Conditions 6.1.3 CONTROLLER SC SC 8xx Scan lock error By an unexpected reason, the controller error occurred. Turn the machine's main power off, and then on. M118/M119...

  • Page 149: Image Problems

    Press the "Up" or "Down" keys to select "List/Test Print" and then press the "OK" key. Press the "Up" or "Down" keys to select "Test Page" and then press the "OK" key. Press the left key "Yes" of the “Selection keys” to print the test page to preview the settings.  Test page sample M118/M119...

  • Page 150: Test Pattern Printing

    Enter the "Maintenance Mode". Select "Engine Maintenance", and then press "OK" key. Select "Test Pattern", and then press "OK" key. The following three test pattern pages (Checker flag/ Grid pattern/ Trimming pattern) are printed.  Test pattern samples M118/M119 6-10...

  • Page 151: Dark Lines In Halftone Areas At 75Mm Intervals

    Selecting [On] for [Low Humidity Mode] under [System Settings] (User Tools) may help to prevent these lines from appearing. When the humidity mode setting is enabled, the drum is rotated slightly every 15 minutes. This keeps the light sensitivity constant across the entire surface of the drum. 6-11 M118/M119...

  • Page 152: Jam Sensor Layout

    6.3.1 JAM SENSOR LAYOUT There are the sensors of the jam detection as shown below. Paper Jam Registration Sensor Tray2 Paper Feed Sensor Inverter Sensor Paper Exit Sensor Relay Sensor Original Jam (AFD) ADF Feed Sensor Original Set Sensor M118/M119 6-12...

  • Page 153: Original Jam (Arfd)

    Original Jam (ARFD) Single page scan ADF Feed Sensor Original Set Sensor Second page scan Original Reverse Sensor 6-13 M118/M119...

  • Page 154: Jam Message List

    Paper stayed on registration Registration sensor [1] sensor Internal Misfeed Paper does not reach exit Paper exit sensor [4] sensor Misfeed: Stnd. Tray Paper stayed on exit sensor Paper exit sensor [4] Related to initialize jam M118/M119 6-14...

  • Page 155: Original Jam

    Relay sensor [5] Misfeed: Dup. Unit Remove Paper Inverter sensor [3] Original Jam Jam message Cause ADF Original Misfeed ADF Feed sensor [6], [8] Open ADF Cover and Original set sensor [7], [9] Remove paper. Original reverse Sensor [10] 6-15 M118/M119...

  • Page 157: Energy Save

    ENERGY SAVE R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 159: Energy Saver Modes

    Mode1 or Mode2)  Energy Saver Mode 1 (30 sec.): This can be only turned on or off.  Energy Saver Mode 2 (1 to 240 min.): This can be turned on or off and timer setting is adjustable (default: 1min.). M118/M119...

  • Page 160: Return To Stand-By Mode

    If the timers are all set to the maximum value, the machine will not begin saving energy until 240 minutes has expired after the last job. This means that after the customer has finished using the machine for the day, energy will be consumed that could otherwise be saved. M118/M119...

  • Page 161: Paper Save

    Duplexing and the combine functions reduce the amount of paper used. This means that less energy overall is used for paper production, which improves the environment. 1. Duplex: Reduce paper volume in half! 2. Combine mode: Reduce paper volume in half! M118/M119...
  • Page 162 Maintenance mode "Engine Maintenance" > "Display Info" > "Counter"  User Tools “Print List/Report” > “Configuration Page” or “Maintenance Page” The following table shows paper savings and how the counters increase for some simple examples of single-sided and duplex jobs M118/M119...
  • Page 163 If combine mode is used, the total and duplex counters work in the same way as explained previously. The following table shows paper savings and how the counters increase for some simple examples of duplex/combine jobs. 2 in 1 mode: Simplex Sheet Duplex Paper Originals Total counter used Sheets used Saved M118/M119...
  • Page 164 Paper Save Duplex + 2 in 1 mode: Simplex Sheet Duplex Paper Originals Total counter used Sheets used Saved M118/M119...
  • Page 165 M118/M119 SERVICE MANUAL APPENDICES...
  • Page 167 M118/M119 APPENDICES TABLE OF CONTENTS 1. APPENDIX: SPECIFICATIONS ............ 1-1 1.1 GENERAL SPECIFICATIONS ..............1-1 1.1.1 GENERAL SPECIFICATIONS ............1-1 1.1.2 PRINTER ..................1-4 1.1.3 COPIER .................... 1-5 1.1.4 SCANNER ..................1-7 1.1.5 FAX ....................1-8 Fax transmission and reception ............1-8 Internet Fax transmission and reception ..........

  • Page 169: Appendix: Specifications

    APPENDIX: SPECIFICATIONS R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 171: General Specifications

    Postcard, B5, Envelope Paper size By-pass tray Custom size: Max.: 216 x 356mm (8.5 x 14 inch) Min.: 90 x 140mm (3.5 x 5.5 inch) Duplex A4, Letter, Legal Optional paper feed A4, LT, LG, B5, HLT, A5 unit SM Appendix M118/M119...
  • Page 172 139.7 to 216mm (5.5 to 8.5 inch) Length 139.7 to 355.6mm (5.5 to 14 inch) M118: 420 x 397 x 442 mm (16.6 x 15.7 x 17.4 inch) Machine size M119: 420 × 397 × 463 mm (16.6 × 15.7 × 18.3 inches)
  • Page 173 Less than 40 dB (A) Energy Save Mode Less than 40 dB (A) Warm up time Less than 20 seconds Machine life 5 years, 350,000 prints (whichever comes first) Environmental Energy star program (M119) Standard Laser type Class I SM Appendix M118/M119...

  • Page 174: Printer

    USB 2.0, 10BASE-T/100BASE-TX Network Protocol TCP/IP, IPP Memory Standard 128MB PCL: Windows XP/Vista/7 and Windows Server 2003/2003 R2/2008/2008 R2 Operation System PS3: Windows XP/Vista/7 and Windows Server 2003/2003 R2/2008/2008 R2, and Mac OS X 10.3 or later SM Appendix M118/M119...

  • Page 175: Copier

    Custom 25 - 400% in 1% steps Copy mode Text/ Photo/ Mixed Memory copy Duplex copy Yes (M119 only) ID card copy Interrupt copy Combine copy 2 in 1, 4 in 1 (ADF/ARDF only for A4/ LT) SM Appendix M118/M119...
  • Page 176 General Specifications APS/ AMS No/No Auto Tray Switch Directional Magnification Directional Size Magnification Photo Mode Auto Start User Program Standard (collation, ADF/ARDF only), Electronic Sorting Max. A4/ LT, LG Image Rotation Series Copy SM Appendix M118/M119...

  • Page 177: Scanner

    Width max: Up to 216mm, Length max: Up to 356mm 48 bits color processing (input), 24 bits color processing Scan Depth (output) PC Interface USB2.0, 10BASE-T/100BASE-TX TWAIN Compliment TWAIN, WIA Scanner utilities and TWAIN Driver, Scanner utility (PageManager) Drivers SM Appendix M118/M119...

  • Page 178: Fax

    Fine/Photo: 200dpi x 200dpi (8 dot/mm x 7.7 line/mm) Scanning Speed Less than 5 sec. (A4 SEF, 200 dpi) Automatic Fallback: 33600, 31200, 28800, 26400, 24000, Modem Speed 21600, 19200, 16800, 14400, 12000, 9600, 7200, 4800, 2400bps SM Appendix M118/M119...
  • Page 179 Memory Backup 1 hour One-touch dial Abbreviated dial Broadcasting 100 stations Communication source Public switched telephone network PC Fax utility Available Automatic re-dial Available Auto Answer 3-5 rings (Default 3 rings) LDAP authentication Available LDAP address search Available SM Appendix M118/M119...

  • Page 180: Internet Fax Transmission And Reception

    Reception: POP3, TCP/IP Format: MIME, Base64 E-mail format Content-Type: Image/tiff, Multipart/mixed Destination machine (text/plain, Image/tiff (attached file forms)) specifications Profile: TIFF-S Encoding: MH Data format Original size: A4 Resolution (dpi): 200 × 100, 200 × 200 SM Appendix 1-10 M118/M119...

  • Page 181: Supported Paper Sizes

    Input Tray SEF/ Auto Type Size Standard Option Bypass Duplex Tray Tray 210x297 182x257 148x210 210x148 128x182 182x128 105x148 148x105 100 x 148 148 x 100 Postcard 200 x 148 148 x 200 Legal "x14" Letter "x11" SM Appendix 1-11 M118/M119...
  • Page 182 195 x 267 Env. #10 " x 9 " Env. " x 7 " Monarch Env. C5 162 x 229 Env. C6 114 x 162 Env. DL 110 x 220 Width 100-216mm Length 148-156mm Width 90-216mm Length 140-356mm SM Appendix 1-12 M118/M119...

  • Page 183: Appendix: Sp Mode Table

    APPENDIX: SP MODE TABLE R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 185: Service Menu

    Service Menu 2. APPENDIX: SP MODE TABLE 2.1 SERVICE MENU See "Main Chapters" for "Service Program Mode". SM Appendix M118/M119...

  • Page 187: Troubleshooting Guide

    APPENDIX: TROUBLESHOOTING GUIDE R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 189: Appendix: Troubleshooting Guide

    Service Call Conditions 3. APPENDIX: TROUBLESHOOTING GUIDE 3.1 SERVICE CALL CONDITIONS See “Main Chapters” for "Service Call Conditions". SM Appendix M118/M119...

  • Page 190: Error Messages

    The received fax was too large. Ask the sender to resend the document in parts as several smaller individual faxes, or to send at a lower resolution. ADF Cover Open The ARDF/ADF cover is open. Close the cover completely. Close ADF Cover SM Appendix M118/M119...
  • Page 191 Guide. Comb.: 2 on 1 / 4 size paper, which are A4, Specify the A4, Letter, or Legal size on 1 Letter, or Legal size. paper for the tray selected for printing copies. See User Guide. SM Appendix M118/M119...
  • Page 192 Dest. is not Press a different One Touch Programmed No Quick Dial entry is button.  associated with the One Assign a registered destination to Touch button you pressed. the One Touch button. See the user’s guide. SM Appendix M118/M119...
  • Page 193 Press Clear key flash disk. The number of fax jobs in Fax Job Memory memory (unsent or unprinted Wait until pending jobs have been Overflow faxes) has reached maximum, transmitted or printed. so new jobs cannot be stored. SM Appendix M118/M119...
  • Page 194 Memory has almost reached originals separately. If originals are capacity during sort copy. being scanned from the ARDF or ADF, remove any remaining pages from the ARDF or ADF. SM Appendix M118/M119...
  • Page 195 Resend the fax in parts as several Memory Overflow reached capacity while smaller individual faxes, or send at a sending a fax via lower resolution. LAN-Fax.  The machine's memory reached capacity while storing a fax in memory in Memory Transmission mode. SM Appendix M118/M119...
  • Page 196 Out of Paper: X The indicated tray has run out Load paper to the indicated tray. See of paper. User Guide. Please Restart The machine needs to be Turn off the power, and then turn it Machine restarted. back on. SM Appendix M118/M119...
  • Page 197 A scanned file could not be Reconnect the Ethernet cable Scan (NW) sent because the Ethernet properly, and then try the operation Disconnected cable was not connected again. properly. SM Appendix M118/M119...
  • Page 198 A4/Letter or smaller with set. in [Scan though the machine is set to size in [Scan Size] under scanner Size]. scan originals larger than settings, and then try again. See A4/Letter size. the user’s guide. SM Appendix 3-10 M118/M119...
  • Page 199 Use a USB flash disk that is other than a USB flash disk or Device compatible with the Scan to USB a USB flash disk with an Press Clear key function. unsupported file system was used. SM Appendix 3-11 M118/M119...
  • Page 200 Clear key flash disk. The Scan to USB function Write Protect Press failed because the machine Use a USB flash disk that is not Clear key could not access the USB password- or write-protected. flash disk properly. SM Appendix 3-12 M118/M119...

  • Page 201: Fax Error Code

    RX (Internet Fax) Fax Error Code Structure Digit 4 Coding (MH/MR/MMR/JBIG) x1xxxx x2xxxx x3xxxx x4xxxx JBIG Digit 3 MODEM mode xx1xxx V27ter nonECM xx2xxx V29 nonECM xx3xxx V17 nonECM xx4xxx V33 nonECM xx5xxx xx9xxx V27ter ECM SM Appendix 3-13 M118/M119...
  • Page 202 V17 ECM xxcxxx V33 ECM Digit 2 MODEM speed xxx1xx 2400 xxx2xx 4800 xxx3xx 7200 xxx4xx 9600 xxx5xx 12000 xxx6xx 14400 xxx7xx 16800 xxx8xx 19200 xxx9xx 21600 xxxaxx 24000 xxxbxx 26400 xxxcxx 28800 xxxdxx 31200 xxxexx 33600 SM Appendix 3-14 M118/M119...

  • Page 203: Fax Error Code Table

    V8 negotiation Fail xxxx40 Retry Out xxxx41 Too many FTT xxxx42 Too many CRP xxxx43 T2 Time Out Comm. Error 1. Phase-B Error xxxx44 DCN received xxxx45 Command Rec Error xxxx46 Resp Rec Error xxxx47 Invalid Command/Response RX SM Appendix 3-15 M118/M119...
  • Page 204 4. Phase-E Error xxxx80 modem hang-up xxxx81 V34 abort received Comm. Error xxxx82 Other general V34 t1 timeout, control channel error Comm Error xxxx83 V34 t1 timeout, primary channel error xxxx84 data not sent until guard timer expire SM Appendix 3-16 M118/M119...

  • Page 205: Internet Fax Error Code Table

    (make sure that no double-byte character is used). Memory Overflow (The The fax was too large. Resend the machine memory document in parts as several smaller 3xxx33 reached capacity) individual faxes, or send at a lower resolution. SM Appendix 3-17 M118/M119...
  • Page 206 (which resulted from a condition not 4xxx26 reception failed) indicated by the error codes4xxx43 to 4xxx45). Ask the sender to check the TIFF file. Mail delete error (E-mail Ask the sender to check the e-mail 4xxx27 reception failed) settings. SM Appendix 3-18 M118/M119...
  • Page 207 TIFF file. Memory Overflow (The The fax was too large. Ask the sender to machine memory resend the document in parts as several 4xxx46 reached capacity) smaller individual faxes, or send at a lower resolution. SM Appendix 3-19 M118/M119...
  • Page 208 (M355) PAPER FEED UNIT TK 1080 R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...
  • Page 210 (M355) Paper Feed Unit TK 1080 TABLE OF CONTENTS 1. REPLACEMENT AND ADJUSTMENT .......... 1-1 1.1 EXTERNAL COVERS AND PAPER FEED UNIT........1-1 1.1.1 REAR COVER .................. 1-1 1.1.2 RIGHT COVER ................. 1-2 1.1.3 PAPER FEED UNIT ................1-2 1.2 PAPER FEED ROLLER ................1-4 1.2.1 PAPER FEED ROLLER ..............
  • Page 212 Read This First Safety and Symbols Replacement Procedure Safety  Turn off the main power switch and unplug the machine before beginning any of the replacement procedures in this manual. Symbols Used in this Manual This manual uses the following symbols. : See or Refer to : Screws : Connector...

  • Page 214: Replacement And Adjustment

    REPLACEMENT AND ADJUSTMENT...

  • Page 216: External Covers And Paper Feed Unit

    External Covers and Paper Feed Unit 1. REPLACEMENT AND ADJUSTMENT 1.1 EXTERNAL COVERS AND PAPER FEED UNIT  Turn off the main power switch and unplug the machine before attempting any procedure in this section. 1.1.1 REAR COVER Remove the paper tray unit from the main unit. Pull out the paper tray.

  • Page 217: Right Cover

    1.1.2 RIGHT COVER Rear cover ( 1-1) Right cover [A] ( x2). 1.1.3 PAPER FEED UNIT Right cover ( p.1-2) Paper feed motor bracket ( p.1-8) Paper feed roller shaft gear [A] (C-ring x1) M355...
  • Page 218 External Covers and Paper Feed Unit Release paper feed roller shaft [A] (C-ring x1, bushing x1). Paper feed unit [A] ( M355...

  • Page 219: Paper Feed Roller

    1.2 PAPER FEED ROLLER 1.2.1 PAPER FEED ROLLER Remove the paper feed roller Right cover ( p.1-2). Remove a C-ring [A] and a bushing [B]. Release the paper feed roller shaft [A]. M355...
  • Page 220 Paper Feed Roller Release the hook [A] and then move the paper feed roller [B] to the right. Reinstall the paper feed roller Attach the paper feed roller to the paper feed roller shaft. Reinstall the paper feed roller shaft correctly. ...

  • Page 221: Friction Pad

    1.3 FRICTION PAD 1.3.1 FRICTION PAD Pull out the paper tray. Turn the paper feed unit over, and release two hooks [A]. Turn the unit over again, and remove the friction pad [B]. M355...

  • Page 222: Paper Feed Motor And Gears

    Paper Feed Motor and Gears 1.4 PAPER FEED MOTOR AND GEARS 1.4.1 PAPER FEED MOTOR Right cover ( p.1-2) Paper feed motor [A] ( M355...

  • Page 223: Paper Feed Gears

    1.4.2 PAPER FEED GEARS Right cover ( p.1-2) Paper feed motor bracket [A] ( Paper feed gears [A] (each C-ring x1) M355...

  • Page 224: Paper Tray Board

    Paper Tray Board 1.5 PAPER TRAY BOARD 1.5.1 PAPER TRAY BOARD Right cover ( p.1-2) Paper Tray Board ( x2, locking support x2, x 4) M355...

  • Page 225: Paper Tray Unit Set Switch

    1.6 PAPER TRAY UNIT SET SWITCH 1.6.1 PAPER TRAY UNIT SET SWITCH Paper feed unit ( p.1-2) Feeler [A] Paper tray unit set switch [A] (hook x2) M355 1-10...

  • Page 226: Sensors

    Sensors 1.7 SENSORS 1.7.1 PAPER FEED SENSOR Right cover ( p.1-2) Release the actuator [A] from the slot of the paper feed sensor [B] Paper feed sensor [B] (all hooks, 1.7.2 PAPER END SENSOR Right cover ( p.1-2) Release the actuator [A] from the slot of the paper exit sensor [B] Paper end sensor [B] (all hooks, 1-11 M355...

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