Online Support - Siemens LOGO! CMR2040 Operating Instructions Manual

Reusing a configuration of a CMR
You can transfer the configuration of a CMR any number of times to other CMRs:
Requirement: The CMR is brand-new or was reset to the factory settings (without SD card).
If the SD card of another CMR is inserted before starting the CMR, the automatically backed
up configuration (default.cfg) of the other CMR is used.
5.8.4

Online Support

Support by Siemens Industry Online Support
In the "Online support" tab, you can obtain support and possible solutions to problems with
the CMR.
If you have problems in conjunction with the CMR, you should therefore contact Siemens
Industry Online Support: If you do this have the serial number of the device ready (see
"System" > "Device info").
1. Click on "Siemens Industry Online Support" or help
You will be connected to the Internet page of Siemens Industry Online Support.
2. To be able to configure logging of the problem handling for the particular problem, you will
receive a configuration file from online support.
To be able to log the problem handling, an SD card with ≥ 8 MB of free memory space must
be inserted.
While logging is activated, the CMR saves information continuously. The saved data
contains information on the configuration, active procedures and error situations. The data is
saved on the SD card in a file with the name "support.bin".
The information in this file is encrypted and can therefore only be read by Siemens Industry
Online Support.
To solve your problem as quickly as possible, Siemens Industry Online Support analyzes the
log file.
Configuration of the logging
To load the configuration of the logging from online support onto the CMR, follow the steps
below:
1. Click the "Browse" button.
2. From your local PC, select the configuration file provided by online support, for example
"Ticket123456.sup".
3. Click the "Load" button.
4. After successful transfer, the "Activate logging and save on SD card" check box is
enabled.
LOGO! CMR2020, LOGO! CMR2040
Operating Instructions, 10/2016, C79000-G8976-C356-03
Configuration (WBM)
5.8 Maintenance
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