Printronix t8000 Administrator's Manual page 261

Table 13. LCD Message Troubleshooting
Displayed Message
DIRECT THERMAL
Remove Ribbon
ERROR: DC PROGRAM
NOT VALID
ERROR: IPDS needs 300
DPI Head
ERROR: PROGRAM NOT
COMPATIBLE
ERROR: PROGRAM NOT
VALID
SECURITY KEY NOT
DETECTED #
Solution/Explanation
This is the normal reminder message when you change the
Media > Handling > Print Mode setting from Transfer to
Direct.
1. Remove ribbon from the ribbon supply and ribbon
take-up spindles in the printer.
2. If ribbon is required for printing, change the Print Mode
back to Transfer.
The printer cannot find the data controller program or the
validation checksum is corrupt.
1. Power off the printer for 15 seconds, then power back
on.
2. Download the emulation software again.
3. If the problem persists, contact your authorized
customer service representative.
The printer has detected a 203 DPI printhead installed with
IPDS software downloaded. IPDS software only supports
the 300 DPI printhead.
1. Power off the printer and replace the 203 DPI
printhead with a 300 DPI printhead.
The printer is not compatible with the downloaded program.
1. Power off the printer for 15 seconds, then power back
on.
2. If the problem persists, contact your authorized
customer service representative.
The printer does not see a program in flash memory.
1. Power off the printer for 15 seconds, then power back
on.
2. If the problem persists, contact your authorized
customer service representative.
The security key is not present or has failed.
1. Power off the printer for 15 seconds, then power back
on.
2. If the problem persists, contact your authorized
customer service representative.
NOTE:
# represents source of the error where:
1 = Failure during 3 button download
2 = Failure during 2 button download
3 = Failure during power up
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