Services Menu - Avaya 1110 Fundamentals

Feature key
Not Ready
Make Set Busy
Supervisor
Emergency
Supervisor key configuration
Table 46: Avaya 1150E IP Deskphone keys and functions for Supervisor key configuration
page 267 shows Avaya 1150E IP Deskphone components and functions for Supervisor key
configuration. You can configure these keys for different functions.
Table 46: Avaya 1150E IP Deskphone keys and functions for Supervisor key
configuration
Display Agents
Interflow
Answer Emergency
Answer Agent
Call Agent
Observe Agent

Services menu

Table 47: Services menu
IP Deskphones Fundamentals
Key
The Feature key supports the assignment of any telephony
feature. This key is reserved for future implementation.
Press the Not Ready key to exit the Automatic Call Distribution
(ACD) queue without logging out.
Press the Make Set Busy key to log out of the ACD queue and
agent position.
Press the Supervisor key to open a direct line between the agent
IP Phone and the supervisor IP Phone.
Press the Emergency key to place an emergency call to the
Supervisor.
Key
Press the Dsply Agents key to obtain a summary of the current
status of all agent positions.
Press the Interflow key to forward calls to a predefined target
queue when the call backlog, or the waiting time in the queue
exceeds a set threshold.
Press the Ans Emerg key to join the agent in an emergency
situation call.
The Ans Agent key corresponds to the agent Supervisor key.
Press the Ans Agent key to open the direct line between the
Supervisor and the agent.
Press the Call Agent key to connect to an agent position.
Press the Obv Agent key to monitor activity on the agent
phone.
on page 268 shows the Services menu.
Components and functions
Function
Function
on
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