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Avaya 1110 User Manual

Avaya 1110 User Manual

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Avaya 1110 IP Deskphone

User Guide

Avaya Communication Server 1000
Document Status: Standard
Document Version: 07.01
Part Code: NN43110-101
Date: October 2010

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Summary of Contents for Avaya 1110

  • Page 1: User Guide

    Avaya 1110 IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 07.01 Part Code: NN43110-101 Date: October 2010...
  • Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.

  • Page 3: Revision History

    Revision history Revision history October 2010 Standard 07.01. This document is up-issued to support Unistim 5.0 and Avaya Communication Server 1000 Release 7.5. June 2010 Standard 06.01. This document is up-issued to support Communication Server 1000 Release 7.0. October 2009 Standard 05.01.
  • Page 4 Revision history March 2007 Standard 01.01. This document is issued to support Communication Server 1000 Release 4.5. This is the first publication of this document.

  • Page 5: Table Of Contents

    Contents About the Avaya 1110 IP Deskphone ....11 Basic features ........11 Telephone controls .
  • Page 6 Contents Ring type......... . 39 Call timer .
  • Page 7 Contents Answering a call ........58 While on an active call ......58 Placing a call on hold .
  • Page 8 Contents Additional phone features ......87 Secure Communication ......87 Using Virtual Office .
  • Page 9 Contents Third party terms ....... . 117 Third Party Terms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010) .
  • Page 10 Contents...

  • Page 11: About The Avaya 1110 Ip Deskphone

    About the Avaya 1110 IP Deskphone About the Avaya 1110 IP Deskphone The Avaya 1110 IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Basic features Your Avaya 1110 IP Deskphone supports the following: •...
  • Page 12 • automatic network configuration • hearing aid compatibility Note: Wideband audio is not supported on the Avaya 1110 IP Deskphone. Note: Some features are not available on all telephones. Consult your system administrator to verify which features are available for your use.

  • Page 13: Telephone Controls

    About the Avaya 1110 IP Deskphone Telephone controls Table 1: Telephone controls Note: In some geographic regions, the Avaya 1110 IP Deskphone is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example, (Services).
  • Page 14 About the Avaya 1110 IP Deskphone Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections. In many cases, you can use the Enter instead of the Select context-sensitive soft key. Use the Line (DN) key to access the single line and activate on-hook dialing.
  • Page 15 — Call timer — Live Dial Pad — Caller ID display order — Normal mode indication • Password Admin: — Station Control Password Note: The Password Admin menu may not be available on all Avaya 1110 IP Deskphones. Consult your system administrator.
  • Page 16 About the Avaya 1110 IP Deskphone • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) • Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured) Note: Press the Services key to exit from any menu or menu item.

  • Page 17: Telephone Display

    Table 1 shows the LCD screen of your Avaya 1110 IP Deskphone. Figure 2: Avaya 1110 IP Deskphone LCD screen The LCD screen on your Avaya 1110 IP Deskphone consists of two basic display areas: • The upper display area is for information such as caller number, caller...

  • Page 18: Call Features And Flexible Feature Codes

    Audio and text message broadcast The Avaya 1110 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news and weather bulletins.

  • Page 19: Security Features

    About the Avaya 1110 IP Deskphone Security features The following security features are available on your Avaya 1110 IP Deskphone: • Using Encrypted Calling • Connect the components Using Encrypted Calling Your Avaya 1110 IP Deskphone supports secure communication using SRTP media encryption.
  • Page 20 8. Press the Enter key to accept the new password. If you are locked out of your Avaya 1110 IP Deskphone, or if you forget your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off.
  • Page 21 About the Avaya 1110 IP Deskphone To turn Password Protection on or off: 1. Press the Directory key. 2. Press the Up/Down navigation keys to scroll up or down, and highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled).

  • Page 22: Entering And Editing Text

    Entering and editing text Entering and editing text You can enter and edit text on your Avaya 1110 IP Deskphone using the following methods: • “Connect the components” on page 25 • “Editing text using the soft keys” on page 22 •...
  • Page 23 6. Press the Next soft key to submit your changes. Table 3 describes the soft key editing functions on your Avaya 1110 IP Deskphone. Table 3: Editing soft key description (Part 1 of 2) Description Cancel Action is cancelled.

  • Page 24: Entering Text Using The Usb Keyboard

    Entering and editing text Table 3: Editing soft key description (Part 2 of 2) Description Done/Select/Enter Meaning depends on application. Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

  • Page 25: Connect The Components

    Before you begin CAUTION Damage to Equipment Do not plug your Avaya 1110 IP Deskphone into a regular or ISDN telephone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your phone into a 10/100BaseT Ethernet jack.
  • Page 26 Connect the components Figure 3: Release the phone from the stand Wall-mount lever WARNING Your Avaya 1110 IP Deskphone is shipped with its stand locked in position. To release the phone from the stand, press the Wall-Mount lever (see Figure 3) and gently rotate the phone away from the stand a little.
  • Page 27 Plug the AC power adapter into the nearest AC power outlet. Note: Your Avaya 1110 IP Deskphone supports both AC power and Power over Ethernet (PoE), including IEEE 802.3af standard power.
  • Page 28 Connect the components Figure 5: Avaya 1110 IP Deskphone connections 3. Install the handset. Plug the end of the handset cord with the short straight section into the handset. Plug the end of the handset cord with the long straight section into the handset jack on the back of the...
  • Page 29 Figure 6: Cable routing tracks and mounting holes Method A Method B 6. Wall-mount your phone (optional). Your Avaya 1110 IP Deskphone can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not supplied).
  • Page 30 Connect the components 7. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear an audible click. 8. Put the phone in the wall-mount position. If you wall-mounted your phone, put it in the wall-mount position by pressing the Tilt Lever and pushing the phone towards the stand until the phone is nearly parallel with the stand.

  • Page 31: Telephone Features

    Admin, Virtual Office Login, and Test Local Mode menus are not available on all Avaya 1110 IP Deskphone telephones. Consult your system administrator. Telephone Options Telephone Options menu item provides you with access to the following features on your Avaya 1110 IP Deskphone: •...
  • Page 32 Telephone features • “Set Info” on page 37 • “Diagnostics” on page 38 • “Ring type...” on page 39 • “Call timer” on page 40 • “Live Dial Pad” on page 41 • “Caller ID display order” on page 42 •...

  • Page 33: Volume Adjustment

    Telephone features 3. Choose one of the following: Select Cancel — Press the Select context-sensitive soft key to save any changes and return to the Telephone Options menu. — Press the Cancel context-sensitive soft key to keep existing setting and return to the Telephone Options menu.

  • Page 34: Contrast Adjustment

    Telephone features Down 3. To increase or decrease the volume, do one of the following: — Press the Down context- sensitive soft keys. — Press the Down navigation keys. 4. Choose one of the following: Select Cancel — Press the Select context-sensitive soft key to save the volume level and...

  • Page 35: Language

    Telephone features 2. Choose one of the following: Select Cancel — Press the Select context-sensitive soft key to save the contrast level and return to the Telephone Options menu. — Press the Cancel context-sensitive soft key to keep existing configurations. Language...

  • Page 36: Date/Time

    Telephone features Choose one of the following: Select Cancel — Press the Select context-sensitive soft key to save the language and return to the Telephone Options menu. — Press the Cancel context-sensitive soft key to keep existing configurations. Date/Time... Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks.

  • Page 37: Local Dialpad Tone

    Telephone features Local Dialpad Tone The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the Services key, select Telephone Options, and then select Local DialPad...

  • Page 38: Diagnostics

    Telephone features • Server Info • Location Info • Encryption Info To view telephone-specific information, press the Services key, select Telephone Options, and then select Info. Viewing telephone-specific information: 1. Press the Up/Down navigation keys to scroll through the list to view the telephone information.

  • Page 39: Ring Type

    Telephone features Viewing telephone-specific diagnostic information: 1. Press the Up/Down navigation keys to scroll through the list of diagnostic information. Cancel 2. Press the Cancel context-sensitive soft key to return to the Telephone Options menu. Ring type... The Ring type… option configures the telephone’s ring tone. To choose a ring type, press the Services key, select...

  • Page 40: Call Timer

    Telephone features 3. Choose one of the following: Select — Press the Select context-sensitive soft key to save the ring type and Stop return to the Telephone Options menu. — Press the Stop context-sensitive Cancel soft key, and then use the Up/Down navigation keys to select a different ring type.

  • Page 41: Live Dial Pad

    Telephone features 2. Choose one of the following: Select Cancel — Press the Select context-sensitive soft key to save the configuration and return to the Telephone Options menu. — Press the Cancel context-sensitive soft key to keep existing configurations. Live Dial Pad Use Live Dialpad to dial a number using the telephone keypad without having to pick up the handset, press the Handsfree...

  • Page 42: Caller Id Display Order

    Telephone features Caller ID display order Caller ID display order appears in 2 formats: • Number, name (default) • Name, Number Configuring Caller ID display order Use the following procedure to configure Caller ID display order. 1. Press the Services key, select Telephone Options, and then select...
  • Page 43 Telephone features...

  • Page 44: Local Tools

    Your Avaya 1110 IP Deskphone has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your Avaya 1110 IP Deskphone. Many of the tools and features discussed in this section are for administrator use only.

  • Page 45: Using The Preferences Submenu

    Local tools menu, a Preferences submenu appears. This submenu provides access to tools used for controlling various local display preferences for your Avaya 1110 IP Deskphone. The Preferences submenu provides access to the following tools: • “1. Contrast” on page 46...

  • Page 46: Contrast

    “3. Backlight Timer” on page 47 1. Contrast Use the Contrast tool to adjust the contrast of the LCD display screen on your Avaya 1110 IP Deskphone. To adjust the contrast of the LCD display screen, press the Services twice to open the Local tools...

  • Page 47: Backlight Timer

    Local tools Note: The Telephone Options menu is synchronized with the selected language. To access the local language tool , press the Services key twice to open Local tools menu, press the 1 key on the dialpad to select the Preferences menu option, and then press the 2 key on the dialpad to select the...

  • Page 48: Using The Local Diagnostics Submenu

    Local Diagnostics submenu appears. This submenu provides access to tools used for monitoring and controlling the operation of your Avaya 1110 IP Deskphone. Local Diagnostics submenu provides access to the following tools: • “1. IP Set&DHCP Information” on page 49...

  • Page 49: Ip Set&Dhcp Information

    Local tools • “2. Network Diagnostic Tools” on page 49 • “3. Ethernet Statistics” on page 49 • “4. IP Network Statistics” on page 49 • “5. DHCP Information” on page 50 • “6. License Information” on page 50 • “7.

  • Page 50: Dhcp Information

    When you select the Network Configuration option from the Local tools menu, network configuration data appears for your Avaya 1110 IP Deskphone. This tool is for administrator use only. 4. Using the Lock Menu When you select the Lock Menu...

  • Page 51: Making A Call

    Making a call Making a call This section describes features associated with making a call. You can make a call from your Avaya 1110 IP Deskphone using any of the following methods: • “Using Off-hook dialing” on page 51 •...

  • Page 52: Using On-Hook Dialing

    Making a call Using On-hook Dialing 1. Leave the handset in the cradle. 2. Press the line (DN) key. 3. When the dial tone sounds, dial the number. 4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: —...

  • Page 53: Using Ring Again

    Making a call 2. Choose one of the following: — Lift the handset to dial the number. — Press the line key (DN) to dial the number. 3. If the Line key is used to dial the number, lift the handset when the called party answers.
  • Page 54 Making a call To activate Ring Again: 1. Dial a number and receive a busy tone or no answer. 2. Choose one of the following: RngAgn — Press the Ring Again context- sensitive soft key. — Enter the Ring Again Activate FFC.

  • Page 55: Using Last Number Redial

    Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: 1. To redial using the handset: — Lift the handset. —...

  • Page 56: Using Speed Call

    Making a call Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers. To store a Speed Call number: SpcCtl 1.

  • Page 57: Using System Speed Call

    Making a call SpcCtl 2. Press the Speed Call Controller context-sensitive soft key. 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone.

  • Page 58: Answering A Call

    Answering a call Answering a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash. To answer a call: Lift the handset. Note: Do not use the Line (DN) key to anwer a call. While on an active call This section describes the following features, available during an active call:...

  • Page 59: Transferring A Call

    While on an active call To place a call on hold: Press the Hold key. (Hold) To retrieve a call on hold: Press the line (DN) key. Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans 1.

  • Page 60: Using Timed Reminder Recall

    While on an active call To return to the original call, if the transfer is incomplete: If the person called is not available, press the Line (DN) key to reconnect to the original call. Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered.

  • Page 61: Using Call Park

    While on an active call If the transferred call is not answered, your telephone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: Trans — Press the Transfer context-sensitive soft key and repeat the transfer. —...
  • Page 62 While on an active call To park a call on a DN other than the System Park DN or your own Park 1. Press the Park context-sensitive soft key. 2. Dial the DN where you want to park the call. Park 3.

  • Page 63: Recording A Calling Party Number

    While on an active call 4. Choose one of the following: Trans Conf — Press the Transfer context-sensitive soft key. — Press the Conference context- sensitive soft key. To retrieve a parked call: 1. Lift the handset. Park 2. Press the Park context-sensitive soft key.

  • Page 64: Tracing A Malicious Call

    While on an active call 2. Dial a charge account number or the caller’s number. Note: For information on using the Charge key, see “Charging a call or charging a forced call” on page CParty 3. Press the Call Party context-sensitive soft key to return to the call.

  • Page 65: While Away From Your Desk

    While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 65 • “Using Internal Call Forward” on page 66 • “Using Remote Call Forward” on page 67 •...

  • Page 66: Using Internal Call Forward

    While away from your desk To deactivate Call Forward: Choose one of the following: • Press the Forward context-sensitive soft key. • Lift the handset and enter the Call Forward All Calls Deactivate FFC. To reinstate Call Forward to the same number: Press the Forward context-sensitive soft...

  • Page 67: Using Remote Call Forward

    While away from your desk 3. Return the handset to the handset cradle. To deactivate Internal Call Forward: Lift the handset and enter the Internal Call Forward Deactivate FFC. Using Remote Call Forward Use the Remote Call Forward feature (from any telephone other than your own) to forward calls to any telephone.
  • Page 68 While away from your desk 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, press key. (Do not perform steps 6 and 7.) 6. Dial the number to which you are forwarding calls.

  • Page 69: Securing Your Telephone

    While away from your desk 5. After you hear the dial tone, dial your 6. Press the key. Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using the corresponding Flexible Feature Codes (FFC) and your Station Control Password (SCPW).
  • Page 70 While away from your desk To unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: — If you are dialing locally, press the (Goodbye) Goodbye key.

  • Page 71: Talking With More Than One Person

    Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Setting up a conference call” on page 72 • “Using Group Call” on page 73...

  • Page 72: Setting Up A Conference Call

    Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your telephone.

  • Page 73: Using Group Call

    Talking with more than one person Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: 1. Lift the handset. 2. Enter the Group Call FFC.
  • Page 74 Talking with more than one person To answer a group call: 1. Lift the handset. Note the following about notification tones: — If you are on a call and receive three 10-second tones, this is the notification of a group call on your current extension.

  • Page 75: Working Without Interruption

    Working without interruption Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Note: Uninterrupted work time can also be obtained by forwarding your calls to another telephone number (see Using Call Forward on page 65) or directing your calls to your voice mailbox.

  • Page 76: Additional Call Features

    Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone. • “Using Call Page Connect to make an announcement” on page 76 • “Charging a call or charging a forced call” on page 77 •...

  • Page 77: Charging A Call Or Charging A Forced Call

    Additional call features 4. Press the Goodbye (Goodbye) Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1.
  • Page 78 Additional call features To charge a call in progress: 1. Choose one of the following: Trans Conf — Press the Transfer context-sensitive soft key. — Press the Conference context- sensitive soft key. 2. Choose one of the following: Charge — Press the Charge context-sensitive soft key.
  • Page 79 Additional call features 2. Choose one of the following: Charge — Press the Charge context-sensitive soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After the dial tone, dial the number to which you are transferring the call. Trans 5.

  • Page 80: Using Enhanced Override

    Additional call features 2. Choose one of the following: Charge — Press the Charge context-sensitive soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. Conf 5.

  • Page 81: Using Forced Camp-On

    Additional call features 1. Enter the Override FFC to initiate a Forced Camp-on. — If either person on the call disconnects at this time, you receive an overflow (fast busy or engaged) signal. 2. Enter the Override FFC again. EnhOvr —...
  • Page 82 Additional call features 1. Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone, and you receive a ring signal or a busy signal, depending on the options chosen. You are now camped-on to the number you dialed.

  • Page 83: Overriding A Busy Signal

    Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy signal: You receive a busy signal after dialing a telephone number. 1. Enter the Override FFC. —...

  • Page 84: Using Radio Page

    Additional call features To use Privacy Release in an established state: PrvRls Press the Privacy Release context-sensitive soft key during a call. — People can join the call by pressing the shared number (DN) key on their telephone (Multiple Appearance DN feature).
  • Page 85 Additional call features 4. If your call goes unanswered for a preset time period and a 15-second high- (Goodbye) pitched tone sounds followed by silence, press the Goodbye key or replace the handset. To use Automatic Post-selection: The called party is either busy on the telephone or away from their desk. To page the called party, you do not need to redial the number of the called party.
  • Page 86 Additional call features To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any telephone. 1.

  • Page 87: Additional Phone Features

    Your Avaya 1110 IP Deskphone supports secure communication with other Avaya IP Deskphones by encrypting your calls using a Pre-Shared Key (PSK). If the PSK feature is enabled on both Avaya IP Deskphones, a PSK security icon (:) is displayed on the LCD screen when a secure communication link is established.
  • Page 88 Additional phone features You can use an IP Deskphone as a Remote phone to connect to your Avaya 1110 IP Deskphone even if it is a different IP Deskphone model. Table 7 shows the IP Deskphones on which you can use Virtual Office to connect to your Avaya 1110 IP Deskphone.

  • Page 89: Logging In To Virtual Office

    Additional phone features Logging in to Virtual Office If the IP Deskphone is configured for Virtual Office, the Virtual soft key is displayed, as shown in Figures 7. Figure 7: Virtual Soft key — small phone...

  • Page 90: Using Virtual Office On Your Remote Telephone

    (determined by your system administrator). Deskphone: Using Virtual Office on your Remote telephone Because the display characteristics, including size, vary from one IP Deskphone model to the next, your Office Avaya 1110 IP Deskphone...
  • Page 91 IP Deskphones when they are logged on to an Avaya 1110 IP Deskphone using Virtual Office. Figure 8 shows an Avaya 1120E IP Deskphone logged in as a Remote phone to an Avaya 1110 IP Deskphone Office phone. Figure 8: Avaya 1120E IP Deskphone logged in to an...
  • Page 92 Additional phone features Figure 9 shows an Avaya 1140E IP Deskphone logged in as a Remote phone to an Avaya 1110 IP Deskphone Office phone. Figure 9: Logged in to an Avaya 1110 IP Deskphone using an Avaya 1140E IP Deskphone...

  • Page 93: Using Virtual Office On Your Office Telephone

    Additional phone features Figure 10 shows an Avaya 2050 IP Softphone logged in as a Remote phone to an Avaya 1110 IP Deskphone Office phone. Figure 10: Logged in to an Avaya 1110 IP Deskphone using an Avaya 2050 IP Softphone...
  • Page 94 Additional phone features Figure 11: Office phone displays the message Logged Out When activated for Virtual Office by a Remote telephone, your Office telephone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone.

  • Page 95: Logging Out Of Virtual Office

    Additional phone features To regain operation of a telephone being used for Virtual Office: Choose one of the following: — To completely disconnect your Office telephone from the Remote Home telephone: a. Press the Home context-sensitive soft key. b. Enter your User ID and password (this logs the Office telephone back on to your office network).

  • Page 96: Troubleshooting Virtual Office

    Additional phone features Deskphones can still be used to make emergency calls. “Emergency Calls only“ is displayed on the IP Deskphone display when not logged in to Virtual Office. When the phone goes off-hook, dial tone is available for emergency calls only. All other calls are restricted. Troubleshooting Virtual Office Virtual Office can display error messages on-screen.
  • Page 97 Enter correct User ID. entered. Attempt to log in to a Go to an IP Phone remote IP Phone 2004 or Avaya 2050 2004 or Avaya 2050 IP Softphone and try IP Softphone from an again, or consult your Avaya 1110 IP...

  • Page 98: Using Media Gateway 1000B

    Additional phone features Table 8: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Permission Denied Incorrect User ID Enter correct User ID. entered. Incorrect Station Select Retry, and try Control Password again with the correct entered. Station Control Password.

  • Page 99: Using Test Local Mode

    Additional phone features Normal Mode (see “Using Resume Normal Mode” on page 100) or by waiting for 10 minutes. Local Mode If the WAN connection fails, the IP Deskphone loses communication with the Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives telephone services from the MG 1000B.

  • Page 100: Using Resume Normal Mode

    Additional phone features Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If you do not use the Resume Normal Mode command after testing, the telephone automatically returns to Normal Mode in 10 minutes.
  • Page 101 Additional phone features Table 9: Troubleshooting MG 1000B (Part 2 of 2) Display Message Probable Cause Actions Local Mode Gatekeeper unable to Notify system find end point from administrator. Invalid ID (1) Branch User ID. Local Mode Branch User ID not Notify system found in any administrator.

  • Page 102: Using Hospitality Features

    Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 102 Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to you at a predetermined time.
  • Page 103 Using Hospitality features To cancel an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.

  • Page 104: Station Control Password

    Station Control Password Station Control Password Some features on your Avaya 1110 IP Deskphone are supported by a Station Control Password (SCPW). The SCPW supports the following telephone features: • Electronic Lock — to prevent others from making calls from your telephone •...
  • Page 105 7. Use the dialpad to enter the new password. 8. Press the Enter key to accept the new password. Note: If you are locked out of your Avaya 1110 IP Deskphone, or if you forget your SCPW, contact your system administrator.

  • Page 106: Accessing External Server Applications

    Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports. For more information about the External Server Applications, consult the Avaya IP Deskphone External Server Applications User Guide.

  • Page 107: Flexible Feature Codes (Ffc)

    Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use Table 10 to keep track of the FFCs that the system administrator assigns to your Avaya 1110 IP Deskphone: Table 10: Flexible Feature Codes (Part 1 of 2) Feature Feature Automatic Wake-Up...
  • Page 108 Flexible Feature Codes (FFC) Table 10: Flexible Feature Codes (Part 2 of 2) Feature Feature RingAgain Deactivate Virtual Office Terminal Log Off Station Control Virtual Office Terminal Log On Password Change...

  • Page 109: Quick Reference

    Quick Reference Quick Reference Feature operation Call Forward Activate Deactivate Reinstate Call PickUp Pickup Conference Conf Conf Hold Place a call on hold (Hold) Return to a held call (Line) Last Number Redial (Line) Message (Msg/Inbox) Ring Again RngAgn Activate RngAgn When notified RngAgn...

  • Page 110: Legend

    Admin, Virtual Office, and MG 1000B menus. These options are not available on all Avaya 1110 IP Deskphones. Consult your system administrator. Telephone Options menu The following are the most commonly used options: Volume adjustment Choose one of: . Ringer .
  • Page 111 Quick Reference Language Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press Services twice, select 1. Preferences, and select 2. Language. Date/Time format Local DialPad Tone Ring type Play Call Timer...
  • Page 112 Quick Reference...

  • Page 113: Regulatory And Safety Information

    Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 114 Regulatory and safety information Table 11 lists EMC compliance for various jurisdictions. Table 11: EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions: FCC Rules for Radio Part 15 Frequency Devices Canada ICES-003 Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Australia/New AS/NZS 3548...

  • Page 115: Other

    EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://www.avaya.com or Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA.. DenAn regulatory notice for Japan...
  • Page 116 Regulatory and safety information...

  • Page 117: Third Party Terms

    Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...

  • Page 118: Gnu

    Third party terms * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use.
  • Page 119 Third party terms away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation\'s software and to any other program whose authors commit to using it.
  • Page 120 Third party terms another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program).
  • Page 121 Third party terms to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program. In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.
  • Page 122 Third party terms or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
  • Page 123 Third party terms Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
  • Page 124 Third party terms want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms. To do so, attach the following notices to the program.

  • Page 125: Openssl

    Third party terms OpenSSL The following component is licensed under OpenSSL license: OpenSSL 0.9.7b OpenSSL License /* ===================================================== * Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved. * Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * 1.
  • Page 126 Third party terms * 6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE...
  • Page 127 Third party terms * This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code;...

  • Page 128: Zlib

    Third party terms * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...

  • Page 129: Curl

    Third party terms 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2.

  • Page 130: Libpng

    Third party terms dealings in this Software without prior written authorization of the copyright holder. END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license: Libpng 1.2.37 - June 4, 2009 Libpng License This copy of the libpng notices is provided for your convenience. In case of any discrepancy between this copy and the notices in the file png.h that is included in the libpng distribution, the latter shall prevail.
  • Page 131 Third party terms libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-0.96, with the following individuals added to the list of Contributing Authors: Tom Lane Glenn Randers-Pehrson Willem van Schaik...

  • Page 132: Kern_Random

    Third party terms consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby granted to use, copy, modify, and distribute this source code, or portions hereof, for any purpose, without fee, subject to the following restrictions: 1.

  • Page 133: Convertutf

    Third party terms .\" This code is derived from software contributed to Berkeley by Chris Torek. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: .\" 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

  • Page 134: Wchar Functions

    Third party terms Convert UTF ConvertUTF License Copyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitness for any particular purpose. No warranties of any kind are expressed or implied. The recipient agrees to determine applicability of information provided.

  • Page 135: Libjpeg

    Third party terms Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 136 Third party terms (2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in part on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences;...

  • Page 137: Terms You Should Know

    Terms you should know Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have CPND enabled.
  • Page 138 Information display Any display of call activity, lists, prompts, and status of calls. On your Avaya 1110 IP Deskphone, this information area is one line of text and symbols. If a text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text.
  • Page 139 A broken or pulsed dial tone that sounds when you access some features on your telephone. Message/Inbox A fixed key on your Avaya 1110 IP Deskphone that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen.
  • Page 140 Terms you should know Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74). Soft keys A set of keys programmed by your system administrator. These four keys, located directly below the display area, have four programmable layers.
  • Page 141 Terms you should know User interface Screen displays that interact with the end user as a result of an action or event. Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.
  • Page 142 Terms you should know...

  • Page 143: Index

    Index Index Date/Time format 36 Directory Number 137 Adjusting the display screen con- trast 34 display areas 17 Adjusting the volume 33 Display incoming calls 64 AutoDial Transfer 76 Display settings 47 Automatic Wake-Up 102 DN 137 Call features and Flexible Feature Electronic Lock 69 Codes 17 Enhanced Override 80...
  • Page 144 Index Normal mode 98 Indicator status 138 Information display 138 Off-hook 139 Information line 138 Off-hook dialing 51 Internal Call Forward 66 On-hook dialing 52 Interrupted dial tone 139 Override a busy signal 83 IP Network Statistics 49 IP Set&DHCP Information 49 Paging tone 139 Place a call on hold 58 Language display 35...
  • Page 145 Index Special Prefix code (SPRE) 140 Volume control bar 13 Speed Call 56 SRTP media encryption 19 Station Control Password (SCPW) 19, 104, 140 change your password 19 turn Password Protection on or off 21 Status Messages 140 Switchhook 140 System or Switch 140 System Speed Call 57 Telephone controls 13...
  • Page 146 Index...

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