Avaya 2033 User Manual
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Avaya 2033 User Manual

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Avaya 2033 IP Conference
Phone User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 05.01
Part Code: NN43111-100
Date: March 2013

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Summary of Contents for Avaya 2033

  • Page 1 Avaya 2033 IP Conference Phone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 05.01 Part Code: NN43111-100 Date: March 2013...
  • Page 2 “Heritage Nortel Software” means the software that documentation provided by Avaya. Avaya is not was acquired by Avaya as part of its purchase of the responsible for the accuracy of any information, Nortel Enterprise Solutions Business in December statement or content provided on these sites and 2009.
  • Page 3 All non-Avaya trademarks are the property of their without the express written consent of Avaya can be respective owners, and “Linux” is a registered a criminal, as well as a civil offense under the trademark of Linus Torvalds.

  • Page 4: Revision History

    Standard 01.01. This document is issued to support Communications Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: Nortel IP Audio Conference Phone 2033 User Guide (NN-10300-014). April 2006 Standard 2.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 IP Audio Conference...

  • Page 5: April

    Revision history April 2005 Standard 1.00. This document is a new document for Communication Server 1000 IP Audio Conference Phone 2033.

  • Page 6: Table Of Contents

    Regulatory and safety information ....10 About the Avaya 2033 IP Conference Phone ... 14 Basic features .
  • Page 7 Contents Select Live Dial Pad ....... . 38 Make a call ........40 Steps .
  • Page 8 Emergency calls on your Remote IP Phone ..77 Avaya CS 1000 Media Gateway 1000B ....81 Test Local Mode .
  • Page 9 Contents...

  • Page 10: Regulatory And Safety Information

    Regulatory and safety information Regulatory and safety information Table 1: EMC Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions: FCC Rules for Part 15 Radio Frequency Devices (see Notes 1a and 1b on page 11) Canada ICES-003 Class B Emissions: Interference- Causing Equipment Standard: Digital Apparatus...
  • Page 11 • Consult the dealer or an experienced radio/television technician for help. Note 1b: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment. Note 2:...
  • Page 12 Safety for Information Technology Community Equipment Other Safety Approvals: • IEC 60950: Safety for Information Technology Equipment Note 3: All Components of the Avaya 2033 IP Conference Phone Release 2.0 shipped to Europe comply with European Union Environmental Directives (EU ED).
  • Page 13 Regulatory and safety information DenAn regulatory notice for Japan...

  • Page 14: About The Avaya 2033 Ip Conference Phone

    Note 1: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use. Note 2: On the Avaya 2033 IP Conference Phone, the soft key labels display directly above the soft key. Basic features The Avaya 2033 IP Conference Phone supports the following features: •...
  • Page 15 About the Avaya 2033 IP Conference Phone Figure 1 shows the Avaya 2033 IP Conference Phone. Figure 1: Avaya 2033 IP Conference Phone...

  • Page 16: Extension Microphones

    About the Avaya 2033 IP Conference Phone Extension microphones The Avaya 2033 IP Conference Phone supports up to two extension microphones that extend the microphone range in large rooms. Each extension microphone has a Mute button and an LED indicator to indicate the current mute state.

  • Page 17: Telephone Controls

    About the Avaya 2033 IP Conference Phone Telephone controls Use the Volume control buttons to adjust the volume of the ringer and speaker. Use the Mute key on the main unit or any extension speaker to mute the speaker. The Status indicator LED blinks red when mute is activated.
  • Page 18 About the Avaya 2033 IP Conference Phone Use the Goodbye key to terminate an active call. Press the Hold key to put an active call on hold. Press the Line (DN) key to return to the caller on hold. Press the...
  • Page 19 1000B (Avaya MG 1000B) is configured) Note 1: Press the Services key to exit from any menu or menu item. Note 2: The Password Admin menu may not be available on your Avaya 2033 IP Conference Phone. Consult your system administrator.

  • Page 20: Telephone Display

    About the Avaya 2033 IP Conference Phone Telephone display The Avaya 2033 IP Conference Phone has two display areas: • The upper display area contains single-line information for items such as the caller number, caller name, feature prompt strings, user-entered digits, date and time information, and set information.

  • Page 21: Soft Keys

    About the Avaya 2033 IP Conference Phone Soft keys The Avaya 2033 IP Conference Phone has three soft keys. A maximum of 10 functions can be assigned to these soft keys. Your system administrator assigns functions to the soft keys in layers.

  • Page 22: Call Features And Flexible Feature Codes

    About the Avaya 2033 IP Conference Phone Table 3 lists the telephone state corresponding to the status indicator. Table 3: Status indicators LEDs Status Solid green Active call Flashing red Incoming call Blinking red Mute The idle telephone display also indicates if there is a message waiting or missed call.
  • Page 23 About the Avaya 2033 IP Conference Phone Your system administrator defines your initial SCPW. Contact your system administrator for detailed information. To change your SCPW: 1. Press the Services key. 2. Press the Navigation keys to scroll and highlight Password Admin.
  • Page 24 About the Avaya 2033 IP Conference Phone 8. Press the Select key to accept the new password. Note: If you are locked out of your Avaya 2033 IP Conference Phone, or forget your SCPW, contact your system administrator.

  • Page 25: Connect The Avaya 2033 Ip Conference Phone Components

    10/100BaseT network interface. Note: Your Avaya 2033 IP Conference Phone supports both AC power and Power over Ethernet (PoE) options. To use Power over Ethernet, where power is delivered over CAT5 cable, the LAN must support Power over Ethernet, and an AC adapter is not required.

  • Page 26: Steps

    Connect the Avaya 2033 IP Conference Phone components Steps 1. Connect one end of the CAT5 Ethernet cable to the network interface located on the back of the Power over Ethernet (PoE) module. (see Figure 5). Plug the other end of the CAT5 Ethernet cable in to the IP network interface.
  • Page 27 Connect the Avaya 2033 IP Conference Phone components Figure 6: Avaya 2033 IP Conference Phone connections 3. To connect an extension microphone, run the microphone cord through one of the side channels on the bottom of the main unit, and plug it into one of the extension microphone jacks.

  • Page 28: Configure Options On The Avaya 2033 Ip Conference Phone

    • Virtual Office Login Test Local Mode (for Branch Office) menus are listed when an Avaya 2033 IP Conference Phone Class of Service is set for Virtual Office and Branch Office. For more information, see page 73. Note: The Password...

  • Page 29: Use The Telephone Options Menu

    Configure options on the Avaya 2033 IP Conference Phone Use the Telephone Options menu To use the Telephone Options menu: 1. Press the Services key. 2. Press the Navigation keys to scroll and highlight Telephone Options. 3. Press the Select key.

  • Page 30: Adjust Volume

    Configure options on the Avaya 2033 IP Conference Phone Adjust volume To adjust the volume, press the Services key, select Telephone Options and select Volume adjustment from the menu. Choose one of the following: • Ringer • Handset Listen •...
  • Page 31 Configure options on the Avaya 2033 IP Conference Phone 4. Choose one of the following: — Press the Select key to save the volume level and return to the Telephone Options menu. — Press the Cancel key to keep existing settings.
  • Page 32 Configure options on the Avaya 2033 IP Conference Phone 4. Choose one of the following: — Press the Select key to save the volume level and return to the Telephone Options menu. — Press the Cancel key to keep the existing settings.

  • Page 33: Adjust Display Screen Contrast

    Configure options on the Avaya 2033 IP Conference Phone 4. Choose one of the following: — Press the Select key to save the volume level and return to the Telephone Options menu. — Press the Cancel key to keep existing settings.

  • Page 34: Select A Language

    Configure options on the Avaya 2033 IP Conference Phone Select a language The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options, and select Language from the menu. If the Language setting is password-protected, you must enter a password (SCPW) to change the language.

  • Page 35: Select Local Dialpad Tone

    Configure options on the Avaya 2033 IP Conference Phone To select a date/time format: 1. Press the Navigation keys to scroll and highlight the desired format. Sample formats appear in the upper-right side of the display area. 2. Choose one of the following: —...

  • Page 36: View Set Information

    Configure options on the Avaya 2033 IP Conference Phone 2. Choose one of the following: — Press the Select key to save the tone selection and return to the Telephone Options menu. — Press the Cancel key to keep existing settings.

  • Page 37: Select Ring Type

    Configure options on the Avaya 2033 IP Conference Phone Select Ring type The ring type option sets the telephone’s ring tone. To choose a ring type, press the Services key, select Telephone Options, and select Ring type from the menu.

  • Page 38: Select Call Timer

    Configure options on the Avaya 2033 IP Conference Phone Select Call Timer The call timer measures how long you are on each call. To enable or disable the call timer, press the Services key, select Telephone Options, and select Call Timer from the menu.
  • Page 39 Configure options on the Avaya 2033 IP Conference Phone To configure Live Dial Pad: 1. Press the Up/Down navigation keys to scroll and highlight Live Dial Pad. 2. Press the Select soft key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: —...

  • Page 40: Make A Call

    Make a call Make a call This section describes features associated with making a call. You have several ways to make a call from an Avaya 2033 IP Conference Phone. Steps 1. Press the Line (DN) key. 2. Dial the number.

  • Page 41: Use Predial

    Make a call 3. Press the Goodbye key to terminate an active call. Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without selecting the Line (DN) key, enter the number to be dialed. 2.

  • Page 42: Activate Ring Again

    Make a call — To change numbers one-at-a-time, press the Delete key to backspace. Re-enter a new number. 3. Press the Line (DN) key to dial the number. Activate Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer.

  • Page 43: Redial Last Number Called

    Make a call 2. Press the Ring Again (RngAgn) key to automatically dial the number. To deactivate Ring Again before notification: Choose one of the following: — Before hearing the notification tone, press the Ring Again (RngAgn) a second time. —...
  • Page 44 Make a call To create a Speed Call number: 1. Press the Speed Call Controller (SpcCtl) key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, enter the access code (for example, “9”).

  • Page 45: Make A System Speed Call

    Make a call Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 1. Press the Line (DN) key. 2. Choose one of the following: —...

  • Page 46: Answer A Call

    Answer a call Answer a call Each incoming call causes the telephone to ring and the Message Indicator lamps to flash. To answer a call: Press the Line (DN) key.

  • Page 47: While On An Active Call

    While on an active call While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when you are talking on one line and another call arrives on a second line. Retain the original call by putting it on hold, and then answer the second call.

  • Page 48: Use Timed Reminder Recall

    While on an active call 2. Dial the DN to which the call is transferred. To see the DN being dialed, use the Navigation keys to scroll down to the next line. 3. When that number rings or a person answers, press the Transfer (Trans) key to connect the calling party.

  • Page 49: Use Call Park

    While on an active call 3. Press the Transfer (Trans) key again to start the recall timer. Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your telephone rings. 1. Press the Line (DN) key to reconnect to the original caller.
  • Page 50 While on an active call To park a call on the System Park DN or your own DN: During an active call, press the Park twice. Note: By default, the call is parked on your DN unless a System Park enabled to park calls automatically on the system.

  • Page 51: Record A Calling Party Number

    While on an active call 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified time period, it rings back to your telephone or the attendant. Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call.
  • Page 52 While on an active call To activate Call Trace: 1. Press the Transfer (Trans) key or the Conference (Conf) key. 2. Dial the Special Prefix (SPRE) code followed by or enter the Call Trace FFC to reconnect automatically. Note: Contact your system administrator for the Call Trace feature SPRE code.

  • Page 53: While Away From Your Desk

    While away from your desk While away from your desk This section describes features that are used when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN).

  • Page 54: Use Internal Call Forward

    While away from your desk To reinstate Call Forward to the same number: Press the Forward (Fwd) key twice. Use Internal Call Forward Use Internal Call Forward to allow only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone.
  • Page 55 While away from your desk To activate Remote Call Forward: 1. Press the Line (DN) key. 2. If calling from a telephone outside the system, dial your direct system access number and wait for dial tone. 3. Dial the Remote Call Forward Activate FFC to activate the feature.

  • Page 56: Secure Your Telephone

    While away from your desk To deactivate Remote Call Forward: 1. Press the Line (DN) key. 2. If calling from a telephone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC.
  • Page 57 While away from your desk To lock your telephone: 1. Press the Line (DN) key. 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: — If dialing locally, press the Goodbye key.
  • Page 58 While away from your desk 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, dial your...

  • Page 59: Talk With More Than One Person

    Talk with more than one person Talk with more than one person This section describes features that enable conversations between more than two people. Note: Contact your system administrator for information on accessing audio conference bridge applications. Set up a conference call Use the Conference feature to set up a conference call for three or six people, including yourself.

  • Page 60: Use Group Call

    Talk with more than one person If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye key. 2. Press the Line (DN) key to return to your original call Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer.
  • Page 61 Talk with more than one person To answer a Group Call: Press the Line (DN) key. Note: When you answer a Group Call, three 10-second tones notify you that there is a group call on your extension. To end a Group Call: Press the Goodbye key.

  • Page 62: Work Without Interruption

    Work without interruption Work without interruption This section describes features that provide uninterrupted work time. Use Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: 1. Press the Line (DN) key.

  • Page 63: Additional Call Features

    Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone. Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system.
  • Page 64 Additional call features To charge a local or long-distance call to an account before you dial: 1. Press the Line (DN) key. 2. Press the Charge key or dial the Call Detail Recording FFC. 3. Dial the charge account number. 4.
  • Page 65 Additional call features To charge a call to an account when you transfer a call: 1. Press the Transfer (Trans) key. The call is placed on hold. 2. Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4.

  • Page 66: Use Forced Camp-On

    Additional call features 2. Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. 5. Press the Conference (Conf) key. Use Forced Camp-on Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call.

  • Page 67: Use Enhanced Override

    Additional call features 2. Press the Goodbye key. When the person you called finishes the call, your telephone automatically dials the number. Both telephones ring. To answer a call camped on to your extension: When the telephone rings, press the Line (DN) key.

  • Page 68: Override A Busy Signal

    Additional call features 2. Enter the Override FFC again. — The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons remain connected. To disconnect Enhanced Override: Press the Goodbye...

  • Page 69: Use Privacy Release

    Additional call features To end the connection: Press the Goodbye key. Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release on an established call: Press the Privacy Release (PrvRls) during a call.
  • Page 70 Additional call features 3. Dial the number of the party you want to page. After dialing, the ringback tone sounds. Note: The paged person can use any telephone to enter a Radio Paging Answer FFC, plus the person’s own DN. 4.

  • Page 71: Using Voice Mail Soft Keys

    Additional call features To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your line (DN). If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any telephone. 1.
  • Page 72 Additional call features Soft key Action Play Play the voice mail message. Delete Delete the voice mail message. Call Call the telephone number that left the voice mail message. More... Display the next layer of soft keys. Stop Stop playing the voice mail message. Conf Conference in another party to listen to the voice mail message.

  • Page 73: Additional Features

    Note 1: Consult your system administrator to verify if the Virtual Office feature is available for your use. Note 2: When used as the remote telephone, the Avaya 2033 IP Conference Phone can activate only an Avaya 1110 IP Deskphone, Avaya 1210 IP Deskphone, Avaya 2033 IP Conference Phone and an IP Phone 2001 for Virtual Office.

  • Page 74: Virtual Office On Your Remote Telephone

    Figure 7 on page 74 through Figure 10 on page 75 show IP Phones logged on to an Avaya 2033 IP Conference Phone using Virtual Office. Figure 7: Logged on to an Avaya 2033 IP Conference Phone using an Avaya 2033 IP Conference Phone...
  • Page 75 Additional features Figure 8: Logged on to an Avaya 2033 IP Conference Phone using an IP Phone 2001 Figure 9: Logged on to an Avaya 2033 IP Conference Phone using an IP Phone 2002 Figure 10: Logged on to an Avaya 2033 IP Conference Phone...

  • Page 76: Virtual Office On Your Office Telephone

    Additional features If you are logging in to your Avaya 2033 IP Conference Phone from an IP Phone with feature keys, the feature keys remain empty (except for the appearance of your DN) because your Avaya 2033 IP Conference Phone does not support feature keys.

  • Page 77: Automatic Log Out From Virtual Office

    Additional features Automatic log out from Virtual Office Your remote Virtual Office IP Phone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity. When automatic logout is about to occur, the following message is displayed on the IP Phone: "Logout phone now?"...
  • Page 78 Additional features Troubleshoot Virtual Office When you use Virtual Office, error messages may display on-screen. Table 4 lists error messages and actions to correct the causes. Table 4: Troubleshoot Virtual Office (Part 1 of 3) Displayed Message Probable Cause Action Busy, try again Remote IP Phone is Wait for remote...
  • Page 79 Control Password. Permission Denied Incorrect User ID Enter correct User ID. entered. Attempt to log in to a Go to an Avaya 2033 remote IP Phone IP Conference 2002 or IP Phone Phone, IP Phone 2004 (some 2002, or IP Phone restrictions apply).
  • Page 80 Table 4: Troubleshoot Virtual Office (Part 3 of 3) Displayed Message Probable Cause Action Permission Denied Attempted Login to Go to an Avaya 2033 an Avaya 2033 IP IP Conference Conference Phone Phone, from an Avaya 2050 IP Phone 2001, IP Softphone.

  • Page 81: Avaya Cs 1000 Media Gateway 1000B

    Additional features Avaya CS 1000 Media Gateway 1000B An Avaya CS 1000 Media Gateway 1000B (Avaya MG 1000B) IP Conference Phone can operate in Normal or Local mode. Normal Mode The IP Conference Phone registers with the main office and receives telephone services from the main office.

  • Page 82: Resume Normal Mode

    Additional features 3. Press the Select key (the telephone resets and registers to the branch office). Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in 10 minutes.
  • Page 83 Additional features Troubleshoot MG 1000B When using MG 1000B, error messages may display on-screen. Table 5 lists error messages and actions to correct the causes. Table 5: Troubleshoot MG 1000B Display Message Probable Cause Action Local Mode Test Local Mode. Press the Services key, and then select...

  • Page 84: Hospitality Features

    Hospitality features Hospitality features Hospitality features are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 85 Hospitality features To quit an Automatic Wake-Up call: 1. Press the Line (DN) key. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. To verify the time for the Automatic Wake-Up call: 1. Press the Line (DN) key. 2.

  • Page 86: Flexible Feature Codes

    Flexible Feature Codes Flexible Feature Codes Use this worksheet to record the FFCs assigned by your system administrator. Feature Feature Automatic Wake-Up Malicious Call Trace Activate Automatic Wake-Up Pickup Ringing Number Deactivate Automatic Wake-Up Verify Remote Call Forward Activate Call Detail Recording Remote Call Forward Charge Account Deactivate...
  • Page 87 Flexible Feature Codes...

  • Page 88: Terms You Should Know

    Terms you should know Terms you should know Attendant A telephone operator in your organization. Avaya Communication Server 1000 (Avaya CS 1000) Your office communication system. Calling Party Name Display Information, such as the caller’s name and telephone number, appearing on the LCD screen. The system must have CPND enabled.
  • Page 89 Information display Any display of call activity, lists, prompts, and status of calls. On the Avaya 2033 IP Conference Phone, this information area is a one-line by 24-characters area. If the text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text.
  • Page 90 Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD screen. Off-hook Any line selected to make a call or receive an incoming call. The term off-hook is applied whether (a) the user presses a line key, (b) the call is automatically answered at the set, or (c) a line is automatically selected for an outgoing call.
  • Page 91 Terms you should know Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74). Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features (for example, Remote Call Forward).

  • Page 92: Index

    Index Index About the Avaya 2033 IP Electronic Lock 56 Conference Phone 14 EMC information 10 Answer a call 46 Enhanced Override 67 Attendant 88 Extension microphones 16 Automatic Wake-Up 84 Fastbusy 88 Basic features 14 Feature display 88 Branch office 81...
  • Page 93 Index Ring type 37 Ringback/ring tone 66, 90 Language selection 34 Line key 17, 40 Local DialPad Tone 35 Safety information 10, 12 Secure your telephone 56 Services key 19, 90 Make Set Busy 62 Services menu 28 Malicious call trace 51 Set information 38 Meet-me page 69 Shared Directory Numbers 90...
  • Page 94 Index View Set Information 36 Virtual Office 73 Virtual Office login 73 Virtual Office logout 76 Virtual Office on your office telephone 76 Virtual Office on your remote telephone 74 Volume adjustment 30 Volume control buttons 17...
  • Page 95 Index...

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