Problems Uploading Bg Readings; To Your Receiver With The Connection Cable - Dexcom SEVEN User Manual

8.1 PROBLEMS UPLOADING BG READINGS TO YOUR SEVEN
RECEIVER WITH THE CONNECTION CABLE
•
If the OneTouch Ultra meter and Receiver have trouble connecting to each other, the
following symbol will be displayed:
•
Make sure you have done the following during upload:
»
The meter must be "OFF" prior to performing the upload (no display). If necessary,
press the M button once to turn the meter off, and then reconnect the two devices.
»
Do not push any meter buttons while performing the upload.
»
The Connection Cable is plugged into the connection port properly. Remember to
plug the cable into the meter first and then into the Receiver.
»
The Antenna Symbol (Y) is present in the bottom right corner of the Receiver.
•
If you are still unable to successfully transfer readings to the Receiver:
»
Press the M button on the BG meter to view its display and to ensure the meter is
functioning.
»
If the meter has no display, replace the meter's battery. (Note: The meter's battery
should last at least a year.)
•
If the meter still fails to function after replacing the meter's battery, replace the
meter.
•
Press one of the Receiver buttons and check to see that it is functioning.
•
If the Receiver's display does not appear, plug the Receiver into the charger to make
sure that the battery is charged.
•
If you still do not see a display, contact DexCom Technical Support at
1-877-DEXCOM4 (339-2664) for additional help.
96 | SEVEN CONTINUOUS GLUCOSE MONITORING SYSTEM
™
Connection Failure Screen