Dexcom Share User Manual
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Dexcom Share User Manual

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Summary of Contents for Dexcom Share

  • Page 1 User Manual For use with Dexcom G4 PLATINUM with Share ®...
  • Page 2 The Dexcom logo, Dexcom, Dexcom G4 and Dexcom Share are registered trademarks of Dexcom, Inc. Dexcom Follow, Dexcom G4 PLATINUM, Dexcom Follow, Follow Dashboard and GlucoMonster are trademarks of Dexcom, Inc. Android is a registered trademark of Google, Inc. Apple, Apple Watch, iPad, iPhone and iPod touch are trademarks of Apple Inc., registered...

  • Page 3: Table Of Contents

    Share ™ Dexcom Share2 ™ Glossary 37 Dexcom Share2 App Symbols Description System Overview 38 Installing the Dexcom Share2 21 System Components 22 Conditions That Affect Use 40 Creating a Dexcom Account ® 23 Risks 41 Pairing Receiver 25 Benefits...
  • Page 4 50 CHAPTER THREE 68 CHAPTER FOUR Using the Using the Dexcom Share2 App Dexcom Follow ™ Dexcom Share Status 69 Dexcom Follow App 53 Status Tab Description 54 Troubleshooting Status Issues 69 Receiving Dexcom Follow 60 GlucoMonster Invitation E-mail ™...
  • Page 5 88 CHAPTER FIVE 104 CHAPTER SIX Troubleshooting, Technical Information Warranty and Customer Support 89 Dexcom Share2 App 105 Technical Information Troubleshooting Receiver Troubleshooting 94 Smart Watch Troubleshooting 95 Sharing Checklist 96 Dexcom Follow App Troubleshooting 98 Follower Questions 100 Following Checklist...
  • Page 6 111 CHAPTER SEVEN Index 1 12 Index Table of Contents...

  • Page 7: Chapter One

    CHAPTER ONE Learning About Dexcom Share ™ Learning About Dexcom Share...

  • Page 8: Glossary

    Examples are the Apple App Store and Google Play. Apple Watch A smart watch by Apple. ® Application or app A software program, such as the Dexcom Share2 ™ app and the Dexcom Follow app, designed to run ™ on a smart device.
  • Page 9 Receiver with transmitter. It is also referred to as “the receiver.” In this Share user manual, this is a general term for both the Dexcom G4 PLATINUM Receiver with Share and the Dexcom G4 PLATINUM (Pediatric) Receiver with Share. Dexcom G4...
  • Page 10 Continuous glucose monitoring system made of a PLATINUM sensor, transmitter, and receiver. In this user manual, System this is a general term for both the Dexcom G4 PLATINUM System and the Dexcom G4 PLATINUM (Pediatric) System. Dexcom G4 The Dexcom G4 PLATINUM System component that PLATINUM wirelessly sends glucose information to the receiver.
  • Page 11 (5) Sharers. ™ Follower’s Smart Device running the Dexcom Follow app – which now Device includes Android smart devices. Please refer to the list of devices compatible with the Dexcom Share system at dexcom.com/share2-compatibility.
  • Page 12 An Apple smart device. Please refer to the list of devices compatible with the Dexcom Share System at dexcom.com/share2-compatibility. iPod touch An Apple smart device. Please refer to the list of devices compatible with the Dexcom Share System at dexcom.com/share2-compatibility. Learning About Dexcom Share...
  • Page 13 , used by a ™ connections smart device to access the Internet. No More Data Notifies the Follower when the Sharer is unable to share notification glucose information. Not Sharing When the Sharer chooses to temporarily not share glucose information with the Follower.
  • Page 14 Range Maximum distance two devices can communicate wirelessly without obstruction. Real-time Data the Sharer receives on the Dexcom G4 PLATINUM continuous Receiver with Share. Although your Dexcom Follow glucose app might be similar to what you see on the receiver, it...
  • Page 15 Need to have another device in order to use this secondary display (for example, as a Sharer, you need the Dexcom G4 PLATINUM Receiver with Share to use the iPhone, iPod or iPad as your secondary display; you need iPhone in order to use the Apple Watch). The secondary device should not be used as your primary display device as it only ‘repeats’...
  • Page 16 Trend arrow The arrow next to the Sharer’s glucose reading, located on the Sharer’s profile on the Dexcom Follow app. This is the same trend arrow that is found on the Dexcom G4 PLATINUM Receiver with Share. Learning About Dexcom Share...

  • Page 17: Symbols

    Internet system or one found at a public location. Symbols Dexcom Share MR Unsafe logo Bluetooth logo System Overview Dexcom Share remote monitoring system lets one person, the Sharer, transfer Dexcom G4 PLATINUM Continuous Glucose Monitoring information to another person, the Follower. Learning About Dexcom Share...
  • Page 18 Dexcom Share consists of the following components: Dexcom G4 PLATINUM System, including the Dexcom G4 PLATINUM Receiver with Share, the Sharer’s smart device, with the Dexcom Share2 app installed, the Internet, and the Follower’s smart device with the Dexcom Follow app installed.
  • Page 19 Bluetooth wireless technology to the Sharer’s smart device. The information then is sent to the Dexcom Share Cloud using either Wi-Fi or a cellular data plan. Lastly, the glucose information is sent from the Dexcom Share Cloud to the Follower’s smart device using Wi-Fi or the Follower’s cellular data plan.
  • Page 20 For smart watch users, it is a secondary display, meaning the watch will only work if used with a smart device. Changing device settings on either the smart device or smart watch may affect settings on the other. Learning About Dexcom Share...

  • Page 21: System Components

    03 MT22765 1. User Manual 2. Sharer’s smart device 3. Follower’s smart and optional smart device and optional watch* smart watch* SHARE2 4. Dexcom Share2 App* 5. Dexcom Follow App* 6. Dexcom G4 PLATINUM Receiver with Share Learning About Dexcom Share...

  • Page 22: Conditions That Affect Use

    Transmitter* *Must be purchased separately. Conditions That Affect Use Once Sharing is established, make sure the Share settings on the receiver, Sharer’s smart device and Follower’s smart device are not altered. Make sure the Sharer’s smart device and Follower’s smart device are charged. Make sure the Sharer’s smart device has a Bluetooth and Internet...

  • Page 23: Risks

    Risks Dexcom Share is a feature of the Dexcom G4 PLATINUM Continuous Glucose Monitoring (CGM) System. The main risks involved with using Dexcom Share are based on misunderstanding its purpose.
  • Page 24 It detects glucose trends and tracks glucose patterns. 3. Dexcom Share2 - this is an optional add-on to the Dexcom G4 PLATINUM CGM System that can share glucose information and notifications with up to five (5) other people.

  • Page 25: Benefits

    Any problems with the receiver, smart device, Bluetooth, wireless Internet connection, mobile data connection, Dexcom Share Cloud or not being in the communication range could cause data to not be shared with the Follower. In addition, if the delay setting is too long, the Follower might not be aware of glucose level changes in a reasonable time.

  • Page 26: Indications For Use

    Dexcom Share enables this additional awareness, even when the Sharer and Follower are not in the same place. Dexcom Share may provide improved quality of life...

  • Page 27: Contraindications

    The Dexcom Share Direct Secondary Displays is not intended to modify or analyze data received from the continuous glucose monitor system. Nor is it intended to instruct, or to transmit information to the continuous glucose monitor system. The Dexcom Share Direct...

  • Page 28: Important User Information

    Dexcom G4 PLATINUM System User’s Guide. Dexcom Share is a feature of the Dexcom G4 PLATINUM System. If you do not have the Dexcom G4 PLATINUM System User’s Guide, you can view it on dexcom.com or call 1.877.339.2664 to request a copy.

  • Page 29: Precautions

    Blood glucose values may differ from the sensor glucose information. Using the sensor glucose information for treatment decisions could lead to low or high blood glucose values. Precautions Do not use Dexcom Share as the main source of CGM Learning About Dexcom Share...
  • Page 30 When using Dexcom Share, make sure the Dexcom G4 PLATINUM Receiver with Share has Share turned “On”. If not, the Sharer will be unable to share data, and the Follower might miss helping the Sharer in the event of low or high blood glucose values.
  • Page 31 Do not use Dexcom Share unless both the Sharer’s and Follower’s smart devices have active Internet connections in order to share data. If either the Sharer or the Follower does not have a connection, loses their connection, turns off the connection (“Airplane Mode”) or if smart device is...
  • Page 32 If the smart device or smart watch shuts down due to low battery, the patient will be unable to share data, and the Follower might miss helping the Sharer in the event of low or high blood glucose values.
  • Page 33 Sharer in the event of low or high blood glucose values if the delay is too long. The Sharer should not choose to “Not Share” with the Follower at any time when he or she wants the Follower to get notifications. During the time the Sharer chooses to “Not Share”, the Follower will not receive notifications and...
  • Page 34 (simultaneous voice and data). If their carriers do not support simultaneous voice and data, the Dexcom Share2 app may not be able to share glucose readings and the Dexcom Follow app may not be able to receive notifications or glucose readings during phone calls.

  • Page 35: Jailbroken Or Rooted Smart Devices

    Dexcom Share. User Agreement Your use of the Dexcom Share System is subject to the terms of the most current Dexcom Share End User License Agreement posted at dexcom.com/share2, and the Dexcom Share Privacy Policy posted at dexcom.com/share2, as those documents are updated...

  • Page 36: Chapter Two

    CHAPTER TWO Setting up the Dexcom Share2 App Setting up the Dexcom Share2 App...

  • Page 37: Dexcom Share2 App Description

    Dexcom Share2 App Description What the Dexcom Share2 app does: 1. Display Dexcom G4 PLATINUM Sensor information. 2. Display the Dexcom G4 PLATINUM Receiver’s trend graph. 3. Connects the Sharer’s smart device with their receiver with Share via Bluetooth. 4. Connects the Sharer’s smart device with their Follower’s smart device via either a Wi-Fi or mobile...

  • Page 38: Installing The Dexcom Share2 App

    Dexcom Share. 2. Always confirm information with a blood glucose meter before making treatment decisions. 3. Check the status screen after turning Share “On” on the receiver with Share to make sure the system is functioning properly. Installing the Dexcom Share2 App...
  • Page 39 Installing the Dexcom Share2 App continued Step Instruction Step 2 Launch the Dexcom Share2 app to begin Sharing! See your smart watch instructions for details on installing apps on the watch. Setting up the Dexcom Share2 App...

  • Page 40: Creating A Dexcom ® Account

    Step 1 Please read the terms and conditions of the license agreement. Press the “Accept” button to continue using the Dexcom Share2 app. If you decline, you will not be able to share. Step 2 Either press the “Login” button if the Sharer already has a Dexcom account or press “Sign Up”...

  • Page 41: Pairing Receiver

    Pairing Receiver Pairing connects your receiver with Share to your smart device using Bluetooth. Once your receiver is paired to your smart device, it can send glucose information and notifications whenever Share is turned “On.” You can pair the receiver at any time by pressing on the “Pair Receiver”...
  • Page 42 Step 4 Turn on your receiver. Step 5 Go to the receiver menu and select “Settings,” then select “Share.” Step 6 Turn Share “On.” Step 7 Return to the Dexcom Share2 app and press “Start.” Setting up the Dexcom Share2 App...

  • Page 43: Using Your Smart Device As A Secondary Display

    Using Your Smart Device as a Secondary Display Wi-Fi or Wi-Fi or Cellular Cellular Follower’s Smart Device and Smart Watch with Sharer’s Receiver and Smart Follow App Device with Share2 App Setting up the Dexcom Share2 App...
  • Page 44 You will only receive CGM alerts and alarms from your receiver. Finally, know you do not have to be connected to the Internet all the time to see your sensor glucose information on your smart device. Setting up the Dexcom Share2 App...

  • Page 45: Using Your Apple Watch As A Secondary Display

    Using Your Apple Watch as a Secondary Display With the Dexcom Share2 app you can also display your sensor glucose information on the Apple Watch. In order to use the Apple Watch, you need to have an iPhone that is within range (approximately 15 feet) for the two devices to ‘talk to each other’...
  • Page 46 You will only receive CGM alerts and alarms from your Dexcom G4 PLATINUM Receiver. When you first look at your Dexcom Share or Follow CGM information on the Apple Watch, it will display the previous sensor glucose reading and trend arrow from the last time you looked at your watch.

  • Page 47: Apple Health App And Dexcom Share2 App

    The Health app provides an easy-to-read dashboard of your health and fitness data that can be found in one place. The Dexcom Share2 app can share sensor glucose information with the Apple Health app. If you allow your Health app to access your Dexcom Share2 app, you can get your sensor glucose information integrated with all your other health and fitness data.

  • Page 48: Inviting Followers

    Dexcom Share2 sensor glucose information every 3 hours. There is not an immediate update of your Dexcom Share2 data into the Health app. See your Apple User Guide to learn how to use Apple Health app and allow it to access your Dexcom Share2 app.
  • Page 49 Step 6 To add more Followers, press the Followers tab on the bottom of the Dexcom Share2 app screen. Then press “Invite Followers” button. You may invite a total of five (5) Followers per Dexcom Share account. When finished adding Followers, press the “Done”...

  • Page 50: Chapter Three Using The Dexcom Share2 App

    CHAPTER THREE Using the Dexcom Share2 App Using the Dexcom Share2 App...

  • Page 51: Dexcom Share Status

    GlucoMonster character, and Status tab. All indicate whether the system is functioning correctly or not. You should check the Status tab after turning on Share on your receiver to make sure that the system is functioning properly. Using the Dexcom Share2 App...
  • Page 52 GlucoMonster Status bar Status tab Using the Dexcom Share2 App...

  • Page 53: Status Tab

    When a device or connection is not working, Dexcom Share will not work. The Sharer will not be able to send their glucose levels to their Follower. Using the Dexcom Share2 App...

  • Page 54: Troubleshooting Status Issues

    The status bar can indicate a component that is causing Dexcom Share to not work. NOTE: Whether or not Dexcom Share is working and the Followers are receiving glucose notifications, you must always refer to your receiver for your glucose readings and alerts.
  • Page 55 The Sharer should allow up to 10 minutes for their status tab to turn green. If the Sharer continues to see this status, the Sharer should select “Shutdown” on the receiver and then turn it back on. Using the Dexcom Share2 App...
  • Page 56 The Sharer should means there is an make sure: issue with: • Receiver is on • The receiver with • Share is turned Share “On” in the receiver Settings • The receiver and smart device are within 15 ft of each other.
  • Page 57 Description This status bar The Sharer should means there is an make sure: issue with: • Bluetooth is turned • The Bluetooth “On” on the smart connection device between the Sharer’s receiver and smart device Using the Dexcom Share2 App...
  • Page 58 • The Sharer’s cellular connection Internet is ON connection • They are in an area that has cellular reception • They are not on a voice call • They can access the web via a browser Using the Dexcom Share2 App...
  • Page 59 Troubleshooting Description This status bar There is a problem in means there is Internet transmission either an issue with: and Share is not • The Dexcom working. Share Cloud • The Sharer should check later or • The Sharer’s follow up with...

  • Page 60: Glucomonster

    • The smart device has an Internet connection GlucoMonster The GlucoMonster is a cartoon character that displays the status of Dexcom Share. The status of the system is reflected by the GlucoMonster’s mood. The next table Using the Dexcom Share2 App...

  • Page 61: Follower List

    The GlucoMonster will frown and hold up a sign with an X on it if Dexcom Share is not working. The Sharer can refer to the status bar to find where the system is not working. Press on the GlucoMonster for additional information.
  • Page 62 Follower is set to receive notifications from their Sharer. Follower is able to view their Sharer’s trend graph. Removed by Follower removed the Sharer from the Dexcom Follower Follow app. The Follower will not receive any of the Sharer’s glucose information, notifications or trend graph updates.

  • Page 63: Inviting Followers

    The Sharer can edit a current Follower’s nickname and e-mail address by pressing on the Follower. The Sharer can also decide if the Follower can see the Sharer’s trend graph. NOTE: The Sharer cannot change any Follower Using the Dexcom Share2 App...

  • Page 64: Stop Sharing With Followers

    Follower’s app will also notify the Follower when the Sharer has decided to stop sharing glucose information. Removing Followers The Sharer can remove a Follower by selecting a Follower and then pressing the “Remove Follower” button. The Using the Dexcom Share2 App...

  • Page 65: Account Tab

    Pairing a New Smart Device Only one smart device can be paired to one receiver with Share at a time. To pair to a different smart device, such as when the Sharer purchases a new smart device, follow the following directions:...

  • Page 66: Replacing Receiver

    Select “OK” to forget previous smart device. This action will turn Share “Off.” Step 5 Turn Share back “On.” This action readies the receiver with Share for pairing to a new device. Step 6 Finish pairing your receiver with your new smart device by opening up the Dexcom Share2 app on your new device and pressing the Pair Receiver button in the Account tab.

  • Page 67: The More Tab

    Statement, Privacy Practices information, the System Overview, Customer Support and the Instructions for Use. The More tab also provides a link to Dexcom Share Frequently Asked Questions (FAQs) on the Dexcom website. The Sharer can also choose to e-mail a friend about Dexcom Share by pressing on the “Tell a...

  • Page 68: Chapter Four Using The Dexcom Follow App

    CHAPTER FOUR Using the Dexcom Follow App Using the Dexcom Follow App...

  • Page 69: Receiving Dexcom Follow Invitation E-Mail

    Receiving Dexcom Follow Invitation E-mail The Sharer must first send a Follow Invitation e-mail to the Follower from the Sharer’s Dexcom Share2 app. Once the Follower receives the Follow Invitation e-mail, please follow these steps on the Follower’s smart device:...
  • Page 70 Step 5 Please read the terms and conditions of the license agreement. Press the “Accept” button to continue using the Dexcom Follow app. If you decline, you will not be able to follow your Sharer. Step 6 In the Dexcom Follow app, press the “Accept” button to accept the Follow Invitation e-mail.
  • Page 71 App icon Watch icon Once you have installed the Follow app to your smart device, you will see it with your other apps. Tap on the Follow app to see your Sharer’s sensor glucose readings. Using the Dexcom Follow App...

  • Page 72: Types Of Glucose Notifications

    The notification may also include a sound, depending on the settings on smart device or smart watch. The following table describes the different causes of notifications the Follower can choose to receive from their Sharer. Using the Dexcom Follow App...

  • Page 73: Changing Glucose Notifications

    Follower will be sent a notification once the delay setting is met. Changing Glucose Notifications The Follower can choose when low, urgent low, and high notifications are sent. Initially, the Sharer sends recommended notification settings with the Follow Using the Dexcom Follow App...
  • Page 74 4. Repeat - Repeats the notifications after a chosen period of time if the glucose reading conditions have not improved. This option is not available for urgent low notifications, which automatically repeat every 30 minutes. Using the Dexcom Follow App...
  • Page 75 If using a smart watch, notifications may appear on the watch with sound or vibration. See the smart watch instructions for more information. Using the Dexcom Follow App...

  • Page 76: Types Of Status Change Notifications

    Type of Status Change Notifications There are three status changes that cause notifications. The status change notifications notify the Follower of changes to the Sharer’s sharing status: 1. Disconnected/ Not Sharing - Sharer decides to temporarily stop sharing. Using the Dexcom Follow App...

  • Page 77: Reviewing Glucose Notifications

    3. No More Data – This notification is sent whenever active glucose sharing is interrupted for any reason, other than the Sharer turning Share “Off” on the receiver. This notification may include events such as receiver glucose data gaps, receiver power down, or Sharer connectivity issues, including loss of Internet connection.
  • Page 78 On your Smart Watch: As a Follower, you will receive your Sharer’s glucose notifications based on your notification settings you set for each Sharer. Using the Dexcom Follow App...

  • Page 79: Follow Dashboard

    The Follow Dashboard allows the Follower to view their Sharer’s glucose information and trend arrow. The Sharer’s trend graph is also available if the Sharer enabled sharing of this information. Dashboard screen on Smart Device: Using the Dexcom Follow App...

  • Page 80: Sharer Statuses

    Dashboard will display the status of the Sharer. Sharer Status Description Removed by Follower was removed from the Sharer’s Sharer follower list. They will not receive any of the Sharer’s glucose information, notifications, or trend graph updates. Using the Dexcom Follow App...
  • Page 81 Active Sharer is using the Dexcom Share System. The Follower can receive the Sharer’s glucose information, notifications and trend graph updates (if granted permission by the Sharer). Active - NO DATA Sharer is using the Dexcom Share System but there is something preventing glucose information, notifications and trend graph updates from reaching the Follower.

  • Page 82: Sharer Trend Graph

    The Follower can view the Sharer’s glucose trend graph over a 3-hour time period. The Follower can view up to the last 24 hours by turning their smart device sideways (landscape). Using the Dexcom Follow App...
  • Page 83 Back Notification Settings Sharer’s Name Time Since Last Glucose Value Sharer’s Glucose Reading and Trend Arrow Glucose Range Trend Graph (between high and low notifications) Using the Dexcom Follow App...
  • Page 84 A Follower can follow up to 10 Dexcom Sharers. If the Follower follows more than one Sharer, the Follower’s screen will look like this: Tap a Sharer to view their trend graph and more detailed sensor glucose information. Using the Dexcom Follow App...

  • Page 85: Trend Graph Components

    Displays the low and high notification glucose Range (between levels the Follower set for their Sharer. thresholds) Glucose Range Displays the low and high notification glucose (between high and levels the Follower set for their Sharer. low notifications) Using the Dexcom Follow App...
  • Page 86 Sensor Glucose Glucose readings plotted on the trend graph Reading once every 5 minutes. Trend Arrow (Rate Arrows that designate the speed and direction of Change Arrow) of sensor glucose change. Using the Dexcom Follow App...

  • Page 87: Finding Out More

    Finding Out More The Follower can find out more about Dexcom Share and the Dexcom Follow app by pressing the menu at the top-left corner of the Follow Dashboard screen. Using the Dexcom Follow App...

  • Page 88: Chapter Five

    CHAPTER FIVE Troubleshooting, Warranty and Customer Support Troubleshooting, Warranty and Customer Support...

  • Page 89: Dexcom Share2 App Troubleshooting

    Step 3 Once the e-mail is received, open it on the same smart device that has the Dexcom Share2 app. The e-mail will show the username(s) linked to the e-mail address. Press on the username to log in.
  • Page 90 In the Dexcom Share2 app, press the Forgot Username link on the login screen. Provide your e-mail address. If you have a Dexcom Store or Dexcom Share account, you will receive an e-mail that contains your username at the provided e-mail.

  • Page 91: Receiver Troubleshooting

    Dexcom Share2 app on the Sharer’s smart device. - Make sure Share is “On” in the receiver Settings. - Make sure the receiver with Share and the Sharer’s smart device are within 15 ft of each other. - On the Sharer’s smart device, open the Dexcom Share2 app.
  • Page 92 If it is not blinking, go to Share settings on the receiver and select “Forget Device”. - On your smart device, make sure Bluetooth is on. - On your smart device, delete any DEXCOMRX devices in your Bluetooth devices list.
  • Page 93 Select “Pair Receiver” in the Account tab. If I am replacing my smart device, what do I do? - You will need to install the Dexcom Share2 app on your smart device and follow the setup wizard. Go to Share settings on the receiver and select “Forget Device.”...

  • Page 94: Smart Watch Troubleshooting

    smart device will recover your Follower information from the smart device you are replacing. Smart Watch Troubleshooting Why is my smart device displaying a glucose reading but my smart watch is not? - Check to see if your smart device and smart watch are within range to receive signal.

  • Page 95: Sharing Checklist

    1. Make sure your smart device is compatible with the Dexcom Share2 app. See dexcom.com/share2-compatibility for details. 2. The Dexcom Share2 app is open or running in the background. 3. Sharer’s smart device has an active Internet connection, either Wi-Fi, 3G, 4G, or LTE. The Sharer can check to see if the Internet connection is working by trying to open a web page on the Sharer’s smart device.

  • Page 96: Dexcom Follow App Troubleshooting

    Tips: 1. Read the Dexcom G4 PLATINUM System User’s Guide before using Dexcom Share. 2. Always confirm information with a blood glucose meter before you make treatment decisions. 3. Do not disable alerts on your receiver when using Dexcom Share.
  • Page 97 Follower System Description Troubleshooting Tip Status Screen Follower’s Make sure the Follower’s smart device smart device has Wi-Fi, does not have 3G, 4G, or LTE Internet an Internet connection. The Follower connection. can check to see if the Internet connection is working by trying to open a web page on the Follower’s smart device.

  • Page 98: Follower Questions

    Receiver with Share first for CGM information. Follower Questions Why is the Dexcom Follow app indicating that I don’t have an Internet connection? - Because you do not have a Wi-Fi connection and do not Troubleshooting, Warranty and Customer Support...
  • Page 99 Why is the Dexcom Follow app indicating that I have notifications disabled? - You have disabled the ability for Dexcom Share to send you notifications. Turn on notifications for the Dexcom Follow app in your smart device settings. For best results, make sure notifications are audible and show on your lock screen.

  • Page 100: Following Checklist

    - If you are using your smart device as a phone at the time, you may not get an audible alert. Following Checklist Follow these requirements to ensure a successful Dexcom Follow app setup. 1. Make sure your smart device is compatible with the Dexcom Follow app.

  • Page 101: Warranty Information

    6. Follower’s smart device has 35MB of available memory. 7. Make sure you do not disable your Dexcom Follow app notifications in the smart device or smart watch. Tips: 1. Read the Dexcom G4 PLATINUM System User’s Guide before using Dexcom Share.
  • Page 102 THE TERMS OF THE END USER LICENSE AGREEMENT AVAILABLE AT DEXCOM.COM/share2-eula. NO OTHER TERMS APPLY, AND AS DESCRIBED IN THAT END USER LICENSE AGREEMENT, THE SHARE APPS ARE PROVIDED “AS-IS” AND WITHOUT WARRANTIES EXCEPT TO THE EXTENT REQUIRED BY LAW OTHERWISE.

  • Page 103: Contact Customer Support

    Contact Customer Support 1.877.339.2664 Toll-free phone number available 24 hours/7 days a week. E-mail sharetechsupport@ dexcom.com Troubleshooting, Warranty and Customer Support...

  • Page 104: Chapter Six

    CHAPTER SIX Technical Information Technical Information...

  • Page 105: Technical Information

    Recommended Separation Distances Between Portable and Mobile RF Communications Equipment and the Dexcom G4 PLATINUM Receiver with Share The receiver with Share is intended for use in an electromagnetic environment in which radiated RF disturbances are controlled. The customer or the user of...
  • Page 106 Radio Frequency (RF) Communication Specifications • Receiver with Share to smart device Wireless Link o Protocol: Bluetooth Low Energy (BLE, or Bluetooth v4.0); o Operating Distance: up to 15 feet (4.5 meters) o Output Power: 0dBm o Frequency: 2.4 GHz Industrial, Scientific, and Medical...
  • Page 107 Internet connection through Wi-Fi or cellular data. Quality of Service For the Dexcom Share to operate, the Dexcom G4 PLATINUM Receiver with Share must have Share turned “On” in the Settings. The Dexcom G4 PLATINUM Receiver with Share communicates with the Sharer smart device using a BLE link.
  • Page 108 Dexcom G4 PLATINUM Receiver with Share The risks associated with QoS are mitigated because the data is requested from the Dexcom CGM Receiver every five minutes. In addition, as noted in the User Manual, the Dexcom Share System is a secondary notification...
  • Page 109 Bluetooth pairing requests for connection only from authorized users of smart devices that are using the Dexcom Share2 app. Data security and confidentiality are ensured by using an encrypted Bluetooth low energy communication link and an authentication...
  • Page 110 Followers using the Dexcom Follow app. All data are encrypted using secure HTTPS communication channels and the Cloud is authenticated with certificates. Data integrity is ensured by using cyclic redundancy checks in the error checking process to prevent the system from using corrupted data.
  • Page 111 CHAPTER SEVEN Index Index...
  • Page 112 Account Creation Airplane Mode, definition App Store, definition Apple Watch, definition Application or App Definition Follow, see Dexcom Follow app Share2, see Dexcom Share2 app Benefits Blood Glucose Meter, definition Blood Glucose Value, definition Bluetooth, definition Conditions That Affect Use...
  • Page 113 Contraindications Customer Support Contact Information Default, definition Delay, definition Dexcom Follow app Definition Description Troubleshooting Dexcom Share System Definition System Components System Overview Dexcom Share2 app Account Creation Definition Description Troubleshooting Dexcom Share Cloud, definition Index...
  • Page 114 Do Not Disturb, definition Follow app, see Dexcom Follow app Follow Dashboard Definition Follower Definition Editing Inviting List Questions Removing Stop Sharing with Follower’s Smart Device Definition Requirements Checklist Glossary GlucoMonster 52, 60 Index...
  • Page 115 Definition Glucose Notifications Changing Types Hyperglycemia, definition Hypoglycemia, definition Important User Information Indications for Use Information Icon Invite/Invitation Definition Inviting Followers 48, 63 Receiving Follow Invitation E-mails iPhone Definition iPod touch Definition Index...
  • Page 116 Jailbroken or rooted Definition Smart Devices mg/dL, definition Mobile Data Connections, definition More tab No More Data Notification Definition Status Change Notification, type Not Sharing Definition Follower Dashboard, status 62Notification Definition Changing Glucose Glucose Status Change Index...
  • Page 117 Obstruction, definition Pairing Definition Receiver New Smart Device Replacing Receiver Wizard 67, 93 Password Dexcom Share account, creating Dexcom Share account, forgot Precautions Profile, definition Range, definition Real-time continuous glucose monitoring, definition Receiver Index...
  • Page 118 Definition Pairing 13, 41, 65 Replacing Troubleshooting Repeat, definition Requirements Sharing Checklist Following Checklist Risks Sensor, definition Sensor glucose reading, definition Share2 app, see Dexcom Share2 app Sharer, definition Trend graph Sharer’s smart device Definition Requirements Checklist Sharing, definition Index...
  • Page 119 Standard home glucose monitoring, definition Status Change Notification GlucoMonster Sharer Tabs Troubleshooting Symbols System, see Dexcom Share Account Followers More Status Transmitter, definition Trend arrow, definition Trend graph Index...
  • Page 120 Definition Sharer Troubleshooting Dexcom Share2 app troubleshooting Dexcom Follow app troubleshooting Receiver troubleshooting Status User Agreement Username Dexcom Share Account, creating Dexcom Share Account, forgot Warnings Warranty Information Wi-Fi or wireless Internet, definition Index...
  • Page 121 Notes Index...
  • Page 122 Notes Index...
  • Page 124 Dexcom, Inc. 6340 Sequence Drive San Diego, CA 92121 USA 1.858.200.0200 1.877.339.2664 dexcom.com LBL013264 Rev 003 MT23317...

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