Missing Glucose Readings - No "Y - Dexcom SEVEN User Manual

4.6.1 MISSING GLUCOSE READINGS – NO "Y"
•
Anytime you see the Antenna Symbol "Y" in the Status Box instead of a glucose
reading the Receiver has "missed" the last glucose reading sent by the Transmitter to
the Receiver.
•
Make sure your Receiver is within 5 feet of the Transmitter/Sensor Pod. If it is not,
move your Receiver closer and wait at least 5 minutes. The "Y" symbol in the Status
Box should go away and you will receive a glucose reading in the next 5-10 minutes.
•
If you are still having trouble receiving Seven System readings because of this
problem, contact DexCom Technical Support at 1-877-DEXCOM4 (339-2664).
70 | SEVEN CONTINUOUS GLUCOSE MONITORING SYSTEM
™
No glucose data