Managing Outside Lines; Controlling Access To Outside Lines - Avaya definity Operation Manual

Managing outside lines

Managing outside lines

This section describes features for managing outside lines. It includes:

''Controlling access to outside lines''

''Displaying outside line information'' on page 58
''Choosing outside lines'' on page 59
Controlling access to outside lines
You can control system users' access to 6 (basic console) or 12 (enhanced
console) outside lines. If a user attempts to use one of these outside lines, they
automatically redirect to you.
Example
In an effort to increase their profit margins, Widgets, Inc. institutes a controlled
long-distance calling plan. Only three customer service representatives may use
long distance service and they may only call Widget, Inc. distributors. Pat screens
all outgoing customer service calls and when appropriate dials the long-distance
numbers for the representatives.
Feature name
Attendant Control of Trunk Group Access
Procedures
Your system manager programs this information into your console to occur
automatically. When a controlled trunk group access call occurs, the display
provides you with the following information:
a=Linda Wagner
The name of the calling line (a=)
The calling party's name (Linda Wagner)
The type of outside line that the calling party tried to access (Local)
The type of call purpose in use (tc = you have control of outside lines for
this call)
Local tc
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