Answering Calls For Another Party; Backing Up The Console Operator - Avaya definity Operation Manual

Using the features

Answering calls for another party

This section describes ways to answer calls from your phone when they ring to a
different phone. It includes:

''Backing up the console operator''

''Routing incoming calls through the console operator'' on page 41
''Covering calls from the console'' on page 41
''Forwarding all calls'' on page 42
Backing up the console operator
Your system manager can program your overflow calls to ring to one or more
designated phone.
Example
The marketing department just launched an infomercial about Widget, Inc.'s
self-cleaning bathtubs. Consequently, the phones are "ringing off the hook". Chris
answers Pat's overflow calls at his own phone.
Feature name
Attendant Backup
Procedures
Your system manager programs this information into your console to occur
automatically.
40 DEFINITY ECS Console Operations