Placing Callers On Hold; Connecting Two Or More Callers - Avaya definity Operation Manual

Placing callers on hold

Placing callers on hold

You can place up to 6 calls on hold. You should place callers on hold if you cannot
service them immediately, or if you need to get back to the caller with
information.
To place a call on hold:
1. Press the lighted call appearance button.
2. Greet the caller.
3. Press the H
To reenter a call that is on hold:
1. Press the call appearance button that is on hold.
2. Talk to the party.
A single-party call that is on hold returns to the console automatically when it has
been on hold for too long. This amount of time is administered by your system
manager.

Connecting two or more callers

You can connect two or more parties with the attendant console. Connecting two
or more callers is usually used for conference calls or to connect callers who
cannot call each other.
To use connect two or more parties:
1. Call internal or external party number 1.
2. Press the S
3. Call the internal or external party number 2.
4. Press the S
5. Repeat steps 2 through 4 for additional parties.
6. Press the H
button.
OLD
button.
TART
button. Both parties are connected.
PLIT
button.
OLD
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