Placing A Series Of Calls; Feature Name - Avaya definity Operation Manual

Assisting callers with special tools
Procedures
If you work for a company that has more than one console and you receive an
emergency call, the following occurs at all consoles:
1. A user takes the handset off-hook or dials the feature access code.
a=Tom Roberts
2. Follow your local procedures for handling emergencies.
NOTE:
Even if the attendant console is in night service, the call still rings at the
attendant console, but it can be answered at the backup telephone with
Trunk Answer Any Station, or from a designated emergency redirection
telephone.

Placing a series of calls

You can manage a series of calls for parties who call you from outside lines,
needing to speak to a number of system users without calling back to the console
each time. With this feature, the caller returns to you when the first called party
hangs up. You then can transfer the caller to the next party and continue the
process until all calls are complete.
Examples
Widgets, Inc. researcher Susan Bealan is in a remote part of the world locating
natural resources for manufacturing environmentally-safe bathtub cleanser. She
needs to talk to several people at Widgets, Inc. and wants to ensure that she does
not lose contact with the company's phone system. Pat uses Serial Calling to place
a series of calls for Susan.

Feature Name

Attendant Serial Calling
The call rings at the console with a louder-than-normal volume.
If the caller dialed the feature access code, the call rings
immediately at the attendant console.
If the user took the handset off-hook and did not dial a feature access
code, the call rings at the attendant console after a predetermined
amount of time (usually 10 seconds after dial tone stops).
The following displays:
Ext 8345 00 in EMRG Q
Issue 5 July 2001 55