Holding Calls Automatically - Avaya definity Operation Manual

Speeding up the console
Feature name
Abbreviated Dialing
Procedures
To use speed dialing:
1. Obtain an abbreviated dialing list from your system manager.
2. Press the code or button assigned by your system manager to reach a
desired number.

Holding calls automatically

Your console automatically places a call on hold when you answer another call.
Example
Widgets, Inc. is conducting an infomercial on their self-cleaning bathtubs. Pat's
console is unusually busy. So, the system manager, Kelly Ratliffe, programs Pat's
console to place calls on hold automatically when Pat answers another call. Pat
answers the first incoming call and asks the party to hold. Then she presses the
CALL APPEARANCE
hold.
Feature name
Hold-Automatic
Procedures
Your system manager programs hold-automatic to work on all consoles in your
system.
button for the next incoming call, placing the first caller on
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