Routing Incoming Calls Through The Console Operator; Covering Calls From The Console - Avaya definity Operation Manual

Answering calls for another party
Routing incoming calls through the console
operator
Your system manager can designate up to 50 listed directory numbers to come
directly to you.
Example
Widgets, Inc. president Randy Foxworthy wants Pat to screen all calls for him.
Kelly Ratliffe, system manager, programs all of Randy's calls to come directly to
Pat. When a salesman calls, Pat takes a message. When Randy's wife calls, Pat
sends the call through to Randy.
Feature name
Multiple Listed Directory Numbers
Procedures
Your system manager programs this information into your console to occur
automatically.

Covering calls from the console

Your system manager designates unanswered calls to specified phones to ring
through to you.
Example
Widgets, Inc. takes great pride in providing human contact for all persons calling
customer service representatives. The system manager, Kelly Ratliffe, has
programmed all customer service representative phones to go to coverage. When
Suzanne Jones, customer service representative, is busy on a call, an incoming
call routes to Pat.
Feature name
Call Coverage
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