Testing Phone System Components; Accessing Individual Console Operators - Avaya definity Operation Manual

Features for internal use

Testing phone system components

You can place calls to test 4 components of your phone system:
Outside lines
Touch-tone phones
Time slots
System tones
Example
System manager Kelly Ratliffe is organizing a department move for accounting.
To ensure that all phones are working properly, Kelly asks Pat to test the phones
involved in the move. Pat uses facility test call procedures to verify that the
phones are functioning properly.
Feature name
Facility Test Call
Procedures
If you are authorized to perform these 4 tests, your system manager can provide
detailed procedures located in the maintenance manuals for your switch.

Accessing individual console operators

Your system manager assigns a personal extension to each console in your system,
so that users can dial console operators directly. If you have this feature you can
also:
Be a member of a hunt group (when one line is busy, the system searches
for the next available line)
Activate and deactivate functions associated with hunt groups. (Ask your
system manager for more information.)
Have two calls waiting in your individual call waiting queue
Example
Widgets, Inc. is consolidating telecommunications with parent company, Widgets
International. Since the companies are located in different cities, system manager
Kelly Ratliffe assigns personal extensions to each console operator. Jonathan
Livingston, a telemarketer, has a question specific to Widgets, Inc., so he calls Pat
directly.
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