Using Visually Impaired Attendant Service - Avaya definity Operation Manual

Using the features

Using Visually Impaired Attendant Service

Your console provides 8 buttons for voiced feedback of console functions for
visually-impaired console-operators.
Table 8. Using VIAS buttons
Button name
ACTIVATION/DEACTIVATION
CONSOLE STATUS
DISPLAY STATUS
LAST OPERATION
LAST VOICED MESSAGE
DIRECT TRUNK GROUP
SELECTION STATUS
CLASS OF RESTRICTION
INSPECT
NOTE:
This feature requires at least one speech synthesizer circuit pack to be
installed into a system port carrier, since you can perform VIAS capabilities
with speech synthesis messages that system users voice to you.
Example
Pat is taking a leave of absence from Widgets, Inc. Her replacement, Lindsey
Buller, is visually impaired. Kelly Ratliffe, system manager, programs her console
with VIAS, and acquaints her with the location of each VIAS button. Lindsey
must ensure that she activates the VIAS feature each day. A call comes in for
president Randy Foxworthy and unfortunately, Lindsey forgets who just called.
Lindsey simply presses the
called.
Feature name
Visually Impaired Attendant Service (VIAS)
72 DEFINITY ECS Console Operations
Table 8 lists the 8 buttons and their function:
Voiced function
Tells how to activate or deactivate this feature.
Console's current status
Display information
Last completed operation
Last message or digit sent to the console
Available outside lines
Current caller's calling privileges
Tells what features are assigned to other buttons
button to find out who just
LAST VOICED MESSAGE