Avaya definity Operation Manual page 24

Understanding the console layout
Table 3. Call purpose identifiers (Continued)
Identifier
rc
rt
s
sc
tc
18 DEFINITY ECS Console Operations
Description
Recall call. A held call returns to the console.
Return call. An unanswered, transferred call returns to the
console.
Send All Calls call. Displays when a called system user
temporarily sends all their calls to coverage.
Serial call. A caller places repeated calls on the same line without
disconnecting.
Trunk Control. A caller attempts to make an outgoing call on an
outside line that you control. The call redirects to you.
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